Default Login - Nortel 1150E User Manual

Call Center Agent/Supervisor Features
To correct errors during the login procedure:

Default login

If you usually use the same phone, you do not need to repeat the entire
login process at the beginning of each shift. The default login places you
in the same ACD queues and the same supervisor that the IP Phone
1150E had in the previous login.
To use the default login feature:
110
1. 0# to correct the previous entry. The
Dial
Supervisor ID, ACD DNs, and Priorities
can be re-entered (see the example
below).
Example
To re-enter ACD DN 1 without using
Priority (press # 0 # to correct ACD DN
1):
your Agent ID # Supervisor ID #
Dial
ACD DN 1 # 0 # ACD DN 1 #
ACD DN 2 # ACD DN 3 # ACD DN 4 #
ACD DN 5 # #.
1. Press the
In-Calls
2. your Agent ID # # # (if your queue
Dial
requires a Supervisor ID) or
Agent ID # # (if a Supervisor ID is not
required).
Note: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press
Ready, or
Calls, Not
cancel display of Multiple Queues.
Key.
your
Dial
In-
to
Make Busy