Using The Agent Key - Nortel IP Phone 2004 User Manual

(Goodbye)

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 1 lists the four states of the LCD indicator.
Table 1: Agent's status
LCD screen
Off
On
Slow Flashing
Fast Flashing
2. Press the
Agent key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
Supervisor features
Goodbye key to end the call.
of Observe Agent keys.
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