Using Call Force - Nortel IP Phone 2004 User Manual

Hide thumbs Also See for IP Phone 2004:

Table of Contents

Agent features

To terminate a call:

(Goodbye)

Using Call Force

Use the

Force Call

call. A time interval is set by your system administrator between each

incoming call.

When calls come in, a short tone indicates the new call. The InCall

indicator lights continuously and the ACD call automatically goes to your

agent position. Pressing the

is active disconnects an active ACD call.

To enable call forcing for headset users:

Choose one of the following:

— Press the

— Press the individual

(This removes you from the queue).

— Press the

removes you from the queue but

keeps you logged in as an agent

position) or wait for the caller to

terminate the call.

feature to automatically connect an incoming ACD

InCalls

key while call forcing (Auto Answer)

1. Log in.

2. Replace the handset.

Goodbye

key.

InCalls

key.

line key.

NotReady

key (this

Table of Contents