Nortel NN43112-107 Manuals

Manuals and User Guides for Nortel NN43112-107. We have 1 Nortel NN43112-107 manual available for free PDF download: User Manual

Nortel NN43112-107 User Manual

Nortel NN43112-107 User Manual (46 pages)

Nortel Communication IP Phone 1120E Call Center User Guide

Brand: Nortel | Category: IP Phone | Size: 0.63 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1120E

7
- Basic Features
  7
- Telephone Controls
  9
- Telephone Display
  15
Agent and Supervisor Features

17
Agent Features

23
- Answering ACD Calls
  23
- Using Call Forcing
  24
- Using Return to Queue on no Answer
  25
- Using Activity Code
  25
- Using Emergency
  26
- Using Not Ready
  27
- Placing or Answering Non-ACD Calls
  27
- Contacting Your Supervisor
  28
Supervisor Features

31
- Using Answer Agent
  31
- Using the Agent Key
  32
- Using Answer Emergency
  32
- Using Call Agent
  33
- Using Interflow
  33
- Using Night Service
  34
- Observing a Call
  35
Terms You Should Know

37
Index

43

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