Nortel NN43118-102 Manuals

Manuals and User Guides for Nortel NN43118-102. We have 1 Nortel NN43118-102 manual available for free PDF download: User Manual

Nortel NN43118-102 User Manual

Nortel NN43118-102 User Manual (54 pages)

Nortel Communication IP Phone 2007 Call Center User Guide

Brand: Nortel | Category: IP Phone | Size: 1.04 MB

Table of Contents

Ip Phone 2007
1
Revision History
3
Table of Contents
5
About the IP Phone 200

7
- Basic Features
  7
- Telephone Controls
  9
- Telephone Display
  13
  - Application Area
    13
  - Tools/Navigation Area
    14
- Touch Panel
  16
  - Calibrate the Touch Panel
    16
  - Stylus
    16
- Cleaning the Telephone Screen
  16
Enter and Edit Text

17
Agent and Supervisor Features

20
- Agent Login
  20
- Login with Agent ID and Multiple Queue Assignments
  21
  - Agent ID and MQA Login Options
    22
  - Default Login
    24
  - Agent Logout
    25
Agent Features

26
- Answer ACD Calls
  26
- Use Force Call
  27
- Use Activity Code
  28
- Use Emergency
  29
- Use Not Ready
  29
- Place or Answer Non-ACD Calls
  30
- Contact the Supervisor
  31
Supervisor Features

33
- Use Answer Agent
  33
- Use Agent Key
  34
- Use Answer Emergency
  34
- Use Call Agent
  35
- Use Interflow
  35
- Use Night Service
  36
- Observe
  37
- Display Queue
  37
- Display Agent Status
  39
Terms You Should Know

41
Regulatory and Safety Information

47
- Other
  49
- Denan Regulatory Notice for Japan
  49
Index

51

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