Image Is Rotated 90 Degrees; Printer Isn't In The Chooser; Pc Dos Printing Problems; Image Never Prints - Tektronix Phaser 300i Service Manual

PC DOS printing problems

3. Check the version of your LaserWriter driver to ensure that it is
version 6.0.x or higher. Earlier versions of the driver do not support
color PostScript.
4.
The application may require special instructions to print, such as those
contained in a .PPD file. Check in the Phaser 300i Drivers and Utilities
Printing Reference or the disk readme files.

Image is rotated 90 degrees

1. In the application's Page Setup, make sure the image is selected to
print in portrait or landscape orientation as you expect.
2. Make sure that the tray width sensor is working correctly.

Printer isn't in the Chooser

1.
Ensure that the printer is turned-on and the rear panel health light is
flashing.
2. Check to see if the printer has not been renamed or placed in another
zone. You can print out a configuration page which lists this EtherTalk
information as well as other information about the printer. Refer to
the later topic "Image processor self-diagnostics" on page 6-44.

Image never prints

The printer's Receiving data message is displayed as if receiving data, but
nothing comes out of printer or the printer goes back to "Ready" mode without
printing image.
1. Make sure that you are communicating with the printer.
2. With a text editor, create a batch file, with the name ECHO.BAT with
the following two lines:
echo %!
showpage <cntl D>
<cntl D> is the ASCII End of Text character.
3. At the DOS prompt, type the following in lowercase letters:
echo.bat > port:
(substitute LPT1:, LPT2: or COM1, etc., for port:.)
4. The printer responds by sending a page through the print cycle and
ejecting a blank page. If this does not happen, check your cable, or try
a different parallel cable. If using the serial port, refer to the serial port
configuration.
Troubleshooting
Service Manual 6-23
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