Image Is Rotated 90 Degrees; Printer Isn't In The Chooser; Pc Dos Printing Problems; Image Never Prints - Tektronix Phaser 560 Service Manual

PC DOS printing problems

5. The application may require special instructions to print, such as those
contained in a.PPD file. Check in the Phaser 560 Drivers and Utilities
Printing Reference or the disk readme files.

Image is rotated 90 degrees

1. In the application's Page Setup, make sure that the image is selected to
print in portrait or landscape orientation as you expect.
2. Make sure that the tray width sensor is working correctly.

Printer isn't in the Chooser

1. Ensure that the printer is turned on and the rear panel health light is
flashing.
2.
Check the Network or AppleTalk control panel to ensure the proper
network or zone is selected.
3. Check to see if the printer has not been renamed or placed in another
zone. You can print out a configuration page which lists this EtherTalk
information as well as other information about the printer. Refer to
the later topic, "Printer self-diagnostics" on page 9-6.

Image never prints

The printer's Receiving data message is displayed as if receiving data, but
nothing comes out of the printer or the printer goes back to Ready mode
without printing image.
1. Make sure that the computer is communicating with the printer.
2. With a text editor, create a batch file, with the name ECHO.BAT with
the following two lines:
echo %!
showpage <cntl D>
<ctrl D> is the ASCII End of Text character.
3. At the DOS prompt, type the following in lowercase letters:
echo.bat > port:
(substitute LPT1:, LPT2: or COM1, etc., for port:.)
4.
The printer responds by sending a page through the print cycle and
ejecting a blank page. If this does not happen, check the cable, or try a
different parallel cable. If using the serial port, refer to the serial port
configuration.
Troubleshooting
Service Manual 6-29
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