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Iwatsu Omega-Phone 924 Technical Manual

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  • Page 3: Table Of Contents

    Table of Contents Table of Contents Chapter 1 Introduction ............1 Notices ................... 1 FCC Information ................2 About This Manual ................. 3 Chapter 2 System Configuration ........5 System Hardware ................6 AC Power Adapter ................. 12 Digital Stations ................13 Chapter 3 System Specifications ........15 Specifications .................
  • Page 4 Omega-Phone 924 Technical Manual Chapter 6 Telephone Operations ........91 Introduction ..................91 Feature Codes ................93 Feature Code Operation ..............96 Chapter 7 Voice Processing System ........ 155 Automated Attendant ..............156 Administrative Programming ............159 Appendix A Remote Programming ........179 Appendix B...

  • Page 5: Chapter 1 Introduction

    The Contents of this manual are subject to change without notice and do not constitute a commitment on the part of Iwatsu America, Inc. Every effort has been made to ensure the accuracy of this document, however, due to ongoing product improvements and revisions, Iwatsu America, Inc., cannot guarantee the accuracy of printed material...

  • Page 6: Fcc Information

    Omega-Phone 924 Technical Manual This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been...

  • Page 7: About This Manual

    Listing of all the programming codes, sorted by category. Related Documents: Omega-Phone 924 Owner’s Manual (PN: 700450) OM-8WRLS Wireless Handset Owner’s Manual (PN: 700457) OM-KTD30 Digital Station Quick Reference Guide (PN: 700455) Single Line Telephone Quick Reference Guide (PN: 700459)
  • Page 8 Omega-Phone 924 Technical Manual...

  • Page 9: System Configuration

    Chapter 2 System Configuration Chapter 2 System Configuration This Hybrid Telephone System has a modular single shelf flat-pack design, which comes configured with 3 x Central Office lines, 8 x Digital Extensions, and 2 x analog extensions and can expand to a 9 x Central Office lines by 24 x Digital Extensions, and 4 x analog extension ports.

  • Page 10: System Hardware

    Option Card, and an OM-VML Voice Mail Card connects to the main board using a special Mate Lock connector and flat ribbon cables. Once the system is powered up, the Omega-Phone 924 system will automatically identify each additional module that is installed.
  • Page 11 Chapter 2 System Configuration System Peripheral Connections The system is equipped with many of the necessary peripheral connections required to operate other resources in conjunction with the system. Voice Mail Ethernet Connection Voice Mail Serial Connection SMDR Serial Connection MOH / BGM Input External Power...
  • Page 12 Omega-Phone 924 Technical Manual OM-KSU The basic system comes with a power supply, and a motherboard configured for 3 x CO lines, 8 x digital stations, and 2 x analog station ports. The Motherboard has an integrated Main Distribution Frame (MDF), designed to eliminate costly ancillary products, such as M66 split blocks, and is used like a patch panel.
  • Page 13 Chapter 2 System Configuration OM-308 Expansion Module An OM-308 Expansion Module can be installed in the KSU, growing it from its initial 3 x 8 configuration to 6 x 16. Adding a second OM-308 Expansion Module brings the system up to its maximum capacity of 9 x 24. Like the OM-KSU, each OM-308 Expansion Module comes with an integrated Patch Panel - MDF, making installation and Moves, Adds and Changes, quick and easy.
  • Page 14 Omega-Phone 924 Technical Manual OM-OPT Option Module The OM-OPT Option Module interfaces with the following ancillary devices: • 2 x Single Line Telephone Ports that double as Door Phones • External Page Port to connect to an external paging unit (amplifier).
  • Page 15 Chapter 2 System Configuration OM-VML (Voice Mail Card) Voice Processing System The OM-VML Voice Processing System can be added to the main cabinet to provide Voice Mail and Automated Attendant functionality. • Supports an Ethernet port for Administration Management. • Programming interface: OM-KTD30 Digital Telephone and web browser.

  • Page 16: Ac Power Adapter

    Omega-Phone 924 Technical Manual AC Power Adapter Specifications: AC Power Adapter Model Number: LAD12PFLR4 Part Number: Input Power: 100-240Volts AC 2.0 Amps 50-60Hertz Output Power: 32 Volts DC 3.75 Amps...

  • Page 17: Digital Stations

    Chapter 2 System Configuration Digital Stations OM-KTD30 Digital Key Telephone The Omega-Phone 924 OM-KTD30 digital telephone is a high quality, full featured speakerphone with programmable feature keys that allows you to customize the operation of your desk telephone. OM-KTD30 Features •...
  • Page 18 Omega-Phone 924 Technical Manual OM-8WRLS Wireless Telephone The OM-8WRLS was designed to function similar to the OM-KTD30 digital display telephone with the mobility of a wireless environment. The handset has a hot keypad, allowing telephone numbers to be dialed without having to press the Talk or Speaker keys and can be used for hands free communication.

  • Page 19: System Specifications

    Chapter 3 System Specifications Chapter 3 System Specifications Specifications Power Requirements Power A.C. Power Frequency 60 Hz Power Consumption 100 Watts max Current Rating (Max) 1 Amp AC, 3 Amp DC Loud Bell Contact 1 Amp DC (Do not use AC!) Dimensions System Dimensions - Measurement in Inches OM-KSU...

  • Page 20: Maximum System Configurations

    Omega-Phone 924 Technical Manual Operating Environment: Environmental Conditions Temperature 32° to 95° degrees Fahrenheit Relative Humidity 5 to 90 percent Non-Condensing Maximum System Configurations: System Maximums CO Lines (Analog Type) with or w/out Caller ID 3 x on main board...

  • Page 21: Co Line Interface Specifications

    Chapter 3 System Specifications CO Line Interface Specifications: CO Line Interface Specifications Signaling DC Loop Dialing Pulse/DTMF (Touch Tone) Switching Technology: Switching Matrix Digital Time Division Multiplex (TDM), Pulse Code Modulation (PCM) Extension Interface Specifications: CO Line Interface Specifications Dialing Pulse or DTMF (Touch Tone) Loop Length 80 Ohms for SLT Maximum...
  • Page 22 Omega-Phone 924 Technical Manual...

  • Page 23: Chapter 4 Installation

    Chapter 4 Installation Chapter 4 Installation KSU Packing List Each Omega-Phone 924 OM-KSU is shipped with the following components and documentation: Components: • 1 x OM-KSU. • 1 x AC Power Adapter with AC cord. • 1 x Fuse (125V 4A). Spare fuse located inside OM-KSU.

  • Page 24: Product Safety And Safety Guidelines

    Omega-Phone 924 Technical Manual Product safety and safety guidelines 1. Never perform any wiring in a wet location or while standing in water. 2. Do not perform telephone wiring during a lightning storm. 3. To maintain the system in good operation, an isolated, dedicated outlet for the sys- tem is needed.

  • Page 25: Installation Planning

    Installation Installation Planning 1. The Omega-Phone 924 OM-KSU should be located within 5 feet of the isolated dedicated 120 - 240V ± 10% at 50 - 60Hz, and connected to an uninterruptible power supply (UPS). Do not use an extension cord! 2.
  • Page 26 The shortest and most direct path to ground provides a lower impedance connection (resistive and inductive) to earth. • Ground all equipment that is connected to the Omega-Phone 924 system. This will provide improved ground equalization between products in a multi-product installation.

  • Page 27: Module Installation

    Chapter 4 Installation Module Installation OM-308 (3 x 8) Expansion Module 1. Remove the KSU cover. 2. Locate the pin connector socket labeled: FOR E308E/B. 3. Locate the four brass-colored stand-off posts on the motherboard (near the E308 connector). 4. Place the module on top of the stand-off posts and align the pre-drilled holes on the module with the stand-off posts.
  • Page 28 Omega-Phone 924 Technical Manual Install a second OM-308 card To install a second OM-308 to install: 1. If already installed, remove the four screws that secure the first OM-308 module. 2. Insert the four brass-colored stand-off posts for the second OM-308 module into the top of the first OM-308 module.
  • Page 29 Chapter 4 Installation Adding Loud Bell Control One dry-contact RELAY 24VDC/1A is provided on the Option Module for use with external ringing devices. The system can be programmed to activate the dry contact whenever programmed CO Lines ring. Note: DO NOT USE AN AC Power supply, the bell will ring continuously. Adding an External Page The External Page Port is designed to receive an external paging unit (amplifier) to allow voice paging over external speakers.
  • Page 30 Omega-Phone 924 Technical Manual OM-VML Voice Processing System Installation 1. After Installing the OM-OPT Option Module. (If not installing an Option Module, use the special spacers that are included with the OM-VML Card). The spacers are placed between the stand-offs on the motherboard and the standoffs used with the OM-VML Card.
  • Page 31 Chapter 4 Installation The OM-VML Voice Mail Card will be fully operational within minutes of powering up the system. Therefore, to maintain proper database integrity it is important to understand the proper shutdown procedure. 1. From any digital telephone enter Feature #0. 2.
  • Page 32 Omega-Phone 924 Technical Manual System Grounding A good earth ground is necessary to ensure proper operation of the system. Carefully check that the system is connected to a reliable grounding path. Generally, the gauge of the ground wire should directly correlate with the distance from the ground source (i.e.

  • Page 33: Wiring And Connectors

    Chapter 4 Installation Wiring and Connectors Maximum Cable Length Digital and Door Phone Extension Wiring 26 AWG 650 Ft. 24 AWG 1133 Ft. 22 AWG 1586 ft. Single Line Telephone Extension Wiring 26 AWG 850 Ft. 24 AWG 1416 Ft. 22 AWG 1983 ft.
  • Page 34 Omega-Phone 924 Technical Manual Wiring Procedure 2 – Single Pair All CO Lines and Digital, Single Line, and Door Phone extensions connect to the system using the supplied connectors. These connectors incorporate a MDF Patch Panel that makes moves, adds, and changes quick and easy. Use the following steps to connect the extensions to the system.
  • Page 35 Chapter 4 Installation Connecting Extensions Digital Extensions 8          7         6         5          4         3         2         1            3       2      1      PF CO Line and Digital Extension Numbers CO Lines 1 - 9 Digital Extensions 10 - 33 Module Exp 1 Exp 2 Analog Extensions Connections and Analog Extension Numbers Module SLT1 SLT2 Option * Door Phone or SLT...
  • Page 36 Omega-Phone 924 Technical Manual Station Message Detail Recording (SMDR) Station Message Detailed Recording, monitors and reports, via serial printer or call accounting software, telephone calls, which can be either inbound, outbound or both, for desired extensions. Date: 12/01 EXT TRK DGT_DIALED...

  • Page 37: Initialization Procedure

    Chapter 4 Installation Initialization Procedure Once all of the Modules are installed into the system, and it is properly mounted, grounded, and cross-connected it is time to initialize and power up the system. It is important to initialize the system to ensure the integrity of the database. 1.
  • Page 38 Omega-Phone 924 Technical Manual...

  • Page 39: Database Programming

    Chapter 5 Database Programming Chapter 5 Database Programming Database Administration Database programming can be done from any digital display telephone. Once in programming, there are two methods of navigation. The first, and most common, is the Basic Programming Navigation which allows the programmer to scroll through each menu and then select the programming parameter to be modified.

  • Page 40: Programming Navigation

    Omega-Phone 924 Technical Manual Each category has already been assigned a default value in the system. Each programming item following these instructions will tell you the default value for that program item as well as the available ranges for the item. The default items should allow you the basic system operation as they are, however, some changes may be required by the customer.
  • Page 41 Chapter 5 Database Programming • The initial display is the Menu Bypass Code (MBC) entry screen. bksp show • This screen allows the programmer to enter an MBC and then press show and jump directly to the programming parameter. • For example: To set the System Time and Date enter 415, the display will show 4-15, and then press show.

  • Page 42: Extension Programming

    Omega-Phone 924 Technical Manual Extension Programming This chapter defines each of the Extension programming items, and lists the factory setting and other possible settings that can be selected. Once in the Extension programming category, select show and enter the extension directory number you want to program.
  • Page 43 Chapter 5 Database Programming Monitor COS MBC - 1-EN-03 Defines if a station can monitor other extensions and which stations can monitored. Monitoring is based on a Privilege Level where: • 0 = Highest Privilege • 9 = Lowest Privilege To monitor another extension the privilege level must be set at a higher level (lower number).
  • Page 44 Omega-Phone 924 Technical Manual Ring Assignment MBC - 1-EN-06 Ring Assignment establishes CO Line ringing for Day and Night for the entered extension for incoming calls. Ring assignment is assigned by extension and by CO Line for both day and night modes.
  • Page 45 Chapter 5 Database Programming Incoming Drop MBC - 1-EN-10 Incoming Drop terminates an Incoming call which has exceeded the Warning Time timer. • Warning Time - Outgoing - MBC 3-12-1 • Warning Time - Incoming - MBC 3-12-2 • Data Range: Y - N •...
  • Page 46 Omega-Phone 924 Technical Manual Feature Key Allow MBC - 1-EN-13 Each extension can be allowed or denied the ability to use the Feature Key. If denied, the extension is unable to activate any features/functions that begin with the Feature key. This includes any function/features saved under a programmable key or pressing the Feature key.
  • Page 47 Chapter 5 Database Programming CFW Auxi Lamp (Call Forward Indication) MBC - 1-EN-17 Telephone with an auxiliary lamp can be programmed to light when the extension is “Call Forwarded” to another destination. When set to “N” no, the auxiliary lamp will not illuminate when the extension is forwarded, otherwise, it will remain lit.
  • Page 48 Omega-Phone 924 Technical Manual Pre-CFW (Fixed Forward Destination) MBC - 1-EN-21 Predefined Call Forward (Extension) is used to set a fixed forward destination for the entered extension so that calls are routed to that destination when they go unanswered. This setting does not require any action by the user. This feature is normally set when using voice mail to forward extensions to the voice mail system.

  • Page 49: Co Line

    Chapter 5 Database Programming CO Line This chapter defines each of the parameters of the Central Office Line data category, and lists the factory setting and other possible settings that can be selected During Display Menu programming scroll through the menu options until you are at program CO Line.
  • Page 50 Omega-Phone 924 Technical Manual Dialing [Type] (Dial Type) MBC - 2-LN-04 This is the dialing mode for CO Lines. It can be Tone (DTMF) or Pulse (Rotary). Data Range: Tone, Pulse • Factory Setting: Tone • Press chg to select...
  • Page 51 Chapter 5 Database Programming Line Group (CO Line Groups) MBC - 2-LN-07 The CO Line being programmed may be assigned in one of six CO Line Groups. This association of CO Line circuits is used to group lines of similar type and function. •...
  • Page 52 Omega-Phone 924 Technical Manual Gain (RX) MBC - 2-LN-11 The system is DSP processor based and has the ability to adjust audio levels for all CO Line connections. Use Gain (Rx) to adjust the receive audio level of internal extensions on CO Lines.
  • Page 53 Chapter 5 Database Programming Privacy Rls 2-LN-16 Privacy Release allows a user to join an existing conversations. When a CO Line is set to Privacy Release - Yes, an additional extension may press a CO Line that is in use at another extension and will join the ongoing conversation (Conference).

  • Page 54: Call Handling

    Omega-Phone 924 Technical Manual Call Handling This chapter defines each of the parameters of the Call Handling programming parameters, and lists the factory setting and other possible settings that can be selected During Display Menu programming scroll through the menu options until you are at program Call Handling.
  • Page 55 Chapter 5 Database Programming PBX Flash (Centrex Flash) MBC - 3-04 When a Hook-switch Flash is invoked by a user on a CO Line marked as CO Line Type PBX. The hook switch flash duration ranges from 0.1 - 3.0 seconds (100ms - 3000ms).
  • Page 56 Omega-Phone 924 Technical Manual PBX Auto Pause (PBX Pause Time) MBC - 3-09 When a PBX Line port is connected to a CO Line port, specific digit(s) (e.g. “9”) are required to access a PBX CO Line. The system will automatically insert a pause between these digits when redial features are invoked.
  • Page 57 Chapter 5 Database Programming Warning Time (Conversation Time Out Tone) MBC - 3-12-1 Outgoing MBC - 3-12-2 Incoming These Parameters are directly associated with the Drop Call – Out/In and Warning Tone parameters in Extension programming. A Warning Timer is provided for the two call conditions: •...
  • Page 58 Omega-Phone 924 Technical Manual Tone Sender (Not Used) MBC - 3-15 The Tone sender analyzes all outgoing CO Line calls to ensure proper operation. Changing this parameter to No could result in improper operation; in the unlikely event of glare, the call status will be one-way only.
  • Page 59 Chapter 5 Database Programming SMDR Time (Minimum Call Duration) MBC - 3-18 This timer determines the number of seconds between the last digit dialed and the start of the Talk Time timer which is reported in SMDR. If this time is not reached before the call is terminated, the call will not be reported in SMDR.
  • Page 60 Omega-Phone 924 Technical Manual BB Call Pause (Outcall Digit Timer) MBC - 3-21 BB Call Pause is the timer used to allocate how much time elapses between the time a Pager (Beeper) number is dialed and when the digits to be displayed are sent.

  • Page 61: Country Code

    Chapter 5 Database Programming Wait CID_T MBC - 3-25 This parameter delays the extension from ringing until this timer expires. Once expired, the first Audible ring and the incoming Caller ID is presented to the extension simultaneously. Note: This feature should not be changed unless directed to do so by a trained technical support representative.
  • Page 62 Omega-Phone 924 Technical Manual Local Area Code(s) (CID Feature) MBC - 3-29 This Caller ID parameter must be programmed with any Area Code(s) that can be dialed without a 1 as the first digit. These Area Code(s) identify numbers that will not be dialed with the Long Distance Prefix.
  • Page 63 Chapter 5 Database Programming LCR Time (Dial Start) MBC - 3-31 The LCR Time is the time that elapses between when the last digit is dialed and when the LCR tables are referenced for establishing a CO Line call. • Data Range: 1 - 8 seconds •...

  • Page 64: Resource Programming

    Omega-Phone 924 Technical Manual Resource Programming This section defines each of the parameters of the System Resource data category, and lists the factory setting and other possible settings that can be selected. During Display Menu programming scroll through the menu options until you are at program Resource.
  • Page 65 Chapter 5 Database Programming Attendant (True Attendant) MBC - 4-03 The Attendant database parameter defines which extension will be assigned as the system’s attendant. This designation allows this extension to be called by dialing 0 when dialing on the intercom. •...
  • Page 66 Omega-Phone 924 Technical Manual System Reminder MBC - 4-06 The system has eight system alarms that can be set to alert all digital station users on the system of preprogrammed event times. When the time is reached, all idle station users will hear one minute of background music (BGM).
  • Page 67 Chapter 5 Database Programming DB Password (System Password) MBC - 4-08 The system has a programmable 6-digit Programming Database password that can be changed from the default of six-zeros (000000), to another number between 000000 and 999999. • Data Range: 000000 - 999999 •...
  • Page 68 Omega-Phone 924 Technical Manual Key Pad Entry Procedure Digits Depression 1 Depression 3 Depression 2 Depression 4 enters numeric if press before, lower case if after Space or go to the next character • Press show Input the extension number to program the displayed user name.
  • Page 69 Chapter 5 Database Programming Outgoing Messages: (Text Messages) 1. Have a Good Day. 2. Call Operator. 3. Call Home. 4. Call Back. 5. Friend Visiting. 6. Urgent. Note: A seventh message is available during setup at the extension, It cannot be programmed through system programming.
  • Page 70 Omega-Phone 924 Technical Manual System ABBR No (System Speed Dial) MBC - 4-12 The system has 80 (20 - 99) Abbreviated Dialing Numbers (system speed dial bins) that are available to all system users. Some extensions will not be able to use some speed dial bins based on their Class Of Service as defined in the system Toll Restriction programming.
  • Page 71 Chapter 5 Database Programming Line Copy MBC - 4-13 Use the Line Copy feature to copy the attributes of one CO line to another line. Begin by creating a Template line, one that has the attributes to be shared, and then do a Copy From that line to another line using Copy To for each line that should have these attributes.
  • Page 72 Omega-Phone 924 Technical Manual Extension Copy MBC - 4-14 Use the Extension Copy feature to copy the attributes of one Extension to another Extension. Begin by creating a Template Extension, one that has the attributes to be shared, and then do a Copy From that extension to another extension using Copy To for each extension that should have these attributes.

  • Page 73: System Time

    Chapter 5 Database Programming System Time MBC - 4-15 Note: Daylight Savings Time not available. System Time is displayed on all digital display telephones. The Date and Time programmed here are also the settings applied to the voice mail system when it is installed.
  • Page 74 Omega-Phone 924 Technical Manual Hour Mode (Time Format 12 or 24 Hour) MBC - 4-18 Digital Display Telephones can display the system time in either 12 or 24 hour format. When set to 24 hour format the time will be displayed as 00:00 to 23:59.
  • Page 75 Chapter 5 Database Programming KSU Revision MBC - 4-22 This function is made available for diagnostics only. When accessed the software version in use in the main system memory is displayed. • Data Range: N/A. • Factory Setting: N/A. Press show to select. Feature Key Copy MBC - 4-23 Use Feature Key Copy to copy the Programmed Feature Keys from one Extension to...

  • Page 76: Service Mode

    Omega-Phone 924 Technical Manual CID Repeater Modulation (CID Type) MBC - 4-25 This parameter affects the coding method for which Caller ID data is detected on CO Lines. The system is capable of detecting CID on CO Lines for incoming (ringing) call.
  • Page 77 Chapter 5 Database Programming Note: • The Service Mode can also be adjusted using the System Administrator access (Feature #0) and password. • The Attendant assigned extension (04-03) may also adjust the Service Mode using the Day/Night mode code (Feature 63) with the attendant extension password.
  • Page 78 Omega-Phone 924 Technical Manual • Data Range (Default Range in Bold) “p” 1 or 2 (N/A) “o” = • Utility: SLT 36/37, Door • Ring Type: Ring • Ring Position (Day): 10 - 37, 82 - 87, 88, 89 •...
  • Page 79 Chapter 5 Database Programming Security Alarm Action MBC - 4-30 For each of the four sensor contacts on the Option Board, a trigger of any of the sensors will cause action to be taken based on the programming in this category. Action here will occur only when the alert condition has not been reset (actual alarm condition exists).
  • Page 80 Omega-Phone 924 Technical Manual Option Relay Function - Door Open / Monitor / Secure mode MBC - 4-31 There are four contacts available on the Option Board for use with door openers and door status signals. These contacts can be programmed to Monitor the status of a door (open closed), open a door, or to provide an indication that the door is secure.
  • Page 81 Chapter 5 Database Programming Data Range (Default setting in bold) • Incoming Filter No Ring. • Mode: Never/Day/Night. • Filter Phone No—Filter Index 01-50: Empty. • Incoming Filter Ring. • Mode: Never/Day/Night. • Filter Phone No—Filter Index 01-50: Empty. Press show. Use the back and next key to select “Incoming Filter - No Ring”...

  • Page 82: Restriction

    Omega-Phone 924 Technical Manual Restriction Call Restriction This chapter defines each of the parameters of the Restriction data category, and lists the factory setting and other possible settings that can be selected • During Display Menu programming scroll through the menu options until you are at program Restriction.
  • Page 83 Chapter 5 Database Programming Factory Setting: Digit Interval 001: From = 0 / To = # (No restrictions) • Digit Interval 001: Extension COS: Day = Y, Night = Y • Digit Interval 001: Line COS: Day = Y, Night = Y •...

  • Page 84: Least Cost Routing

    Omega-Phone 924 Technical Manual Password Table (Traveling Class of Service) Password: CoS: LCR Enable: PswdLength: Null Null Null Null • There are 150 Password Dial Tables. • Address: 5-02 Password Dial Table. • Data Range: Password Length: 2 - 8 digits.
  • Page 85 Chapter 5 Database Programming Depending on what route is to be taken for a call, based on the number dialed the digits may need to be modified. Modification can be anything from deleting to adding digits to those collected from the user. LCR Digit Comparison Table Dialed Number From...
  • Page 86 Omega-Phone 924 Technical Manual • Data Range: Digit Comparison 001 - 100, “From”, “To”: any digits up to ten in length. • Digit Comparison 001 - 100, Line Group: Null (None), 1 - 6. • Digit Comparison 001 - 100, Digit Modification Table assignment: 01 - 24.
  • Page 87 Chapter 5 Database Programming Programming Digit Modification Table: Note: All entries must go to this table regardless if modification is needed. • Select: Restriction-Least Cost Route—DGT. MOD. TABLE. • Press show. • Input the Digit Modification Table to be programmed. •...

  • Page 88: Control

    Omega-Phone 924 Technical Manual Control This chapter defines each of the Control menu option parameters. To enter the Control Programming area press show. Data Auto Answer MBC - 6-01 This parameter establishes the answering procedure for the internal modem. The internal modem which is used to call from one system to another or remote programming.
  • Page 89 Chapter 5 Database Programming Hunt Group Numbering Hunt Groups Hunt Group 1 = 82 Hunt Group 2 = 83 Hunt Group 3 = 84 Hunt Group 4 = 85 Hunt Group 5 = 86 *Hunt Group 6 = 87 Hunt Group 7 = 88 Hunt Group 8 = 89 * Default Voice Mail Group...

  • Page 90: Voice Mail

    Omega-Phone 924 Technical Manual Voice Mail MBC - 6-03 One of the Hunt Groups can be set for use with the integrated voice mail system. The Voice Mail is fully integrated and usually requires no programming since it will automatically configure itself when installed. One of the Hunt Groups must be used to facilitate the integrated voice mail.
  • Page 91 Chapter 5 Database Programming Control Contact (Dry Contact) MBC -6-04 The system has one contact (referred to as a “Dry Contact”) that can be used to trigger ancillary devices for various applications. (E.g. Loud Bell Control—the ringing of an auxiliary bell for system ringing conditions.) The contact can be programmed to operate in association with the following system functions: •...
  • Page 92 Omega-Phone 924 Technical Manual Default Location To Directory Number for the Main Board and 1st OM- 308 3x8 Module Location Location Circuit Port Directory Location Location Circuit Port Directory Type Desig Type Desig. Main Digital 1st 3x8 Digital Board Digital...
  • Page 93 Chapter 5 Database Programming Default Location To Directory Number for the Digital Voice mail Location Location ID Circuit No. Port Type Directory Designation Digital Voice Mail Digital VM Digital VM Digital VM Digital VM Digital VM Digital VM Digital VM Digital VM •...
  • Page 94 Omega-Phone 924 Technical Manual System Warm Start (System Reset) MBC - 6-07 As a diagnostic tool and service aid, the system has the ability to perform a system restart. This function should only be used by an experienced technician that understands the nuances of start-up sequences.

  • Page 95: Telephone Operations

    Chapter 6 Telephone Operations Chapter 6 Telephone Operations Introduction The OM-KTD30 is a high quality, full featured, speakerphone with programmable feature keys that allow the user to customize the operation of their telephone. Telephone Basics 3x16 Interactive Display Lamp Soft-Keys Navigation Keys Programmable...
  • Page 96 Omega-Phone 924 Technical Manual Navigation Keys The Navigation Keys, located at the right of the Display, allows quick access to commonly used features. There are 4 navigation keys which circle the select key. For example, to use the Navigation keys, begin by pressing the Right navigation key, to access Call Log, and then press the down navigation key to view incoming and the up navigation key to view outgoing calls.

  • Page 97: Feature Codes

    Chapter 6 Telephone Operations Feature Codes Feature codes can be dialed at the time of operation or they may be stored on a programmable feature key. Once stored, the feature is easily accessed by pressing the key. If applicable, the associated LED will light, indicating that the feature is currently operational.
  • Page 98 Omega-Phone 924 Technical Manual Telephone Feature Codes Feature Digital Telephone Single Line telephone F 63 + PPPP Day/Night Mode PPPP=Attendant Password Default Programmable Keys F 58 Default Setting F 69 Directed Call Pick Up F 53 # 53 Distinctive Ring...
  • Page 99 Chapter 6 Telephone Operations Telephone Feature Codes Feature Digital Telephone Single Line telephone Pause F 70 Phone Lock F 97 # 97 Pulse to Tone Relay Control F 61 Save Dialed Number F 51 Security Control F 62 Speed Dialing (Abbr Dialing) # 1 to store Speed Dialing (SLT) # * 1 to Dial...

  • Page 100: Feature Code Operation

    Omega-Phone 924 Technical Manual Feature Code Operation Accessing Specific CO Lines Feature 0 Accessing Individual CO Lines may be accessed directly by pressing the Feature key followed by 0(x), where (x) = the CO Line 1 - 9. This allows both Single Line and Digital Key telephones the ability to access specific CO Lines rather than dialing the line group code.
  • Page 101 Chapter 6 Telephone Operations Conditions: 1. To Monitor or Answer a call, action must be taken before the “Monitor Time” expires. 2. Monitor Time starts at the time the caller is connected to the user's voice mailbox. 3. For Answering Machine Emulation to operate, the extension must be forwarded to the Voice Mail System.
  • Page 102 Omega-Phone 924 Technical Manual Programming System Speed Dial: 1. To enter a CO Line Flash (“hook-flash”) in a System Speed number, press Fea- ture 3. The stored “hook-flash” is indicated by a “/” character at telephones with displays. For example to enter “FLASH 1389” in a system speed number the entry would be: “Feature + 1389“.

  • Page 103: Automatic Hold

    Chapter 6 Telephone Operations Authority Code (Traveling Class of Service) Feature 55 Authority Codes are used to bring a more privileged Class of Service to an extension with a less privileged Class of Service. When using Authority Codes, the extension password must be entered.
  • Page 104 Omega-Phone 924 Technical Manual Automatic Record Feature 67 When a voice mail is installed, the system will permit 8 extensions to be placed into an Automatic Recording group. When this feature is enabled for an extension, the system will record all Central Office conversations automatically whenever the user is on call.
  • Page 105 Chapter 6 Telephone Operations Automatic Selection (CO / Intercom) Feature 95 This feature automatically selects a specific outside line or intercom (ICM) when the handset or the speakerphone key is pressed. A line will not be accessed automatically when a telephone is receiving an incoming (outside or intercom) call or when a line is recalling at the telephone.
  • Page 106 Omega-Phone 924 Technical Manual Background Music (BGM) Feature 52 The system comes equipped with one external music source input for Music-On-Hold and Background Music. When a Digital telephone is idle and this feature is activated, the user can monitor background music (BGM) through the telephone speaker. This feature can be activated using a feature code or press the programmed feature key (Feature 52).
  • Page 107 Chapter 6 Telephone Operations Busy Ring Allow / Deny Feature #2 This feature allows the extension user the ability to turn on or off muted ringing of incoming or transferred calls when the user is in a busy status. When a CO Line is ringing or transferred to a busy extension and Busy Ring is allowed, the user will hear muted ringing.
  • Page 108 Omega-Phone 924 Technical Manual Call Back – Extension or Press cbck Feature 91 This feature allows the user to queue an extension, which is busy, in Do Not Disturb (DND) or idle. When a user sends a Call Back to a busy extension, the Call Back process will begin when the busy extension hangs up.
  • Page 109 Chapter 6 Telephone Operations Call Forward Extension Feature 2 There are several call forward options to choice from; each extension user can customize their own call forwarding. • Idle - Forward all calls, • Busy - Forward calls only when the extension is busy. •...
  • Page 110 Omega-Phone 924 Technical Manual Call Park / Call Park Answer Feature 73 This feature allows calls to be placed in Park at any extension. It also is used to retrieve a parked call from any extension. Calls are parked and retrieved by dialing the Call Park code (Feature 73) followed by the extension number where the call was parked.
  • Page 111 Chapter 6 Telephone Operations Call Pickup Group Feature 53 Feature 54 An extension can answer calls ringing at another extension by using the Call Pickup Group feature. This feature allows users to easily access calls ringing within a group by dialing the pickup code or pressing the preprogrammed key. If multiple calls are ringing at an extension, a priority list determines which call will be answered first.
  • Page 112 Omega-Phone 924 Technical Manual Caller ID (Standard on all CO Lines) The Caller ID feature requires Incoming Caller Identification as facilitated by the local telephone company. This telephone company feature requires a subscription to the telephone company service to operate.

  • Page 113: Call Waiting

    Chapter 6 Telephone Operations Call Waiting Feature 99 When enabled, the user will hear an alert tone when an internal call is waiting. Toggle the feature on and off when it is programmed on a Programmable Key. Associated Features Associated Programming Conditions: Camp On –...
  • Page 114 Omega-Phone 924 Technical Manual Conference Feature 60 The system can accommodate up to eight, four member (party) conferences, simultaneously. Conference combinations, all conferences require one extension and can support up to three additional CO Lines or Extensions, to a maximum of four conference members.
  • Page 115 Chapter 6 Telephone Operations Day and Night Modes Feature 63 The system can be programmed to follow a seven day, twenty-four hour time schedule that will automatically switch the system from Day to Night modes. These modes will affect the incoming call ringing assignment by sending them to their programmed day or night destinations.

  • Page 116: Default Settings

    Omega-Phone 924 Technical Manual Default Settings Feature 69 This feature is a quick way to deactivate any features which have been changed from factory default at an extension. For example, it will disable any Call forwarding, DND, etc. with one entry code. No Key programming is defaulted.
  • Page 117 Chapter 6 Telephone Operations Do Not Disturb / Call Divert Feature 4 When invoked, Do-Not-Disturb (DND) prevents all calls, intercom or CO Line, from ringing at an extension in Do Not Disturb. DND may be activated while the telephone is in use or is idle. Some extensions with a more privileged Class of Service (COS) may have the ability to override an extension’s DND setting.
  • Page 118 Omega-Phone 924 Technical Manual Do Not Disturb - Override DND - Override is used to intercom an extension which has been placed in DND. At default no extension has the ability to override another extension that is in DND mode. If available to an extension override will be displayed in the LCD when an extension has activated DND.
  • Page 119 Chapter 6 Telephone Operations Enhanced Lettering Scheme The Enhanced Lettering Scheme is used to accommodate special characters that may be needed when entering an extension user names or when editing any of the preprogrammed messages. There are five different lettering schemes to choose from, but only one can be selected for an installation.
  • Page 120 Omega-Phone 924 Technical Manual Extension Feature Status Check Feature #8 Extension Feature Status Check allows digital telephone users to quickly view the setting and status for all user controlled features. It is also a great troubleshooting tool for technicians, allowing them to determine the status of specific features which are programmable by the user.
  • Page 121 Chapter 6 Telephone Operations Extension Groups (Internal Page Groups) Extension Groups are used to group extension that have something in common, such as a sales group, so that they receive the same group pages and announcements. There are eight extension groups; an extension can only be a member of one Group. Associated Features Programming Extension...
  • Page 122 Omega-Phone 924 Technical Manual Extension Pick Up Groups (Internal Pickup Groups) Feature 54 Extension pickup groups allows the user to dial a code and pick up an actively ringing call within their group. The digital telephone will give a short double tone burst and update the display to say Pickup Failure when attempting to pick up a call that is not within the group.
  • Page 123 Chapter 6 Telephone Operations Extension Reminder (Time Reminder) Feature 92 Each extension has a private alarm that can be used to remind them of special appointments, events, etc. When the alarm activates the user will hear ring tone for a programmable period of time ranging from 10 to 60 seconds.
  • Page 124 Omega-Phone 924 Technical Manual Conditions 1. Extension directory numbers can only be swapped with other valid numbering plan defined extension directory numbers. Extension User Name (Station Name) Each extension in the system may have an alphanumeric designation. This extension name may be up to 6 characters in length. Each name may contain upper and lower case letters, numbers and special characters which are available through the Enhanced Lettering Scheme feature.

  • Page 125: External Paging

    Chapter 6 Telephone Operations External Paging Feature 50 External Paging allows the user to make announcements over an ancillary paging device (amplifier and speakers). When paging, one-way access is provided to an external page amplifier or multi-zone page controller. Multi-zone operation is possible when an ancillary multi-zone controller is connected to the system.
  • Page 126 Omega-Phone 924 Technical Manual No Feature Key Required 01 – 20 Extension Speed Bins(ABBR) 20 – 99 System Speed Bins (ABBR) 82 – 89 Hunt Group 01 – 09 CO Lines Attendant CO Line Group Access Account Code * (After Ext)
  • Page 127 Chapter 6 Telephone Operations Flash Recognition – Analog Port SLT Flash refers to the command issued at an analog device to invoke system features. Flash is the momentary operation of the hook-switch at an analog device. Conversely, the on-hook command at an analog device signifies an on-hook disconnect/hang-up request.
  • Page 128 Omega-Phone 924 Technical Manual Conditions 1. The Flash code may be stored in any speed dial bin. 2. The Flash code may be stored in the Last Number Redial buffer. 3. The Speakerphone will display / to indicate the Flash.

  • Page 129: Group Call Pickup

    Chapter 6 Telephone Operations Related Features Programming DSS Key Programming Extension - Feature Key Disable 1-EN-13 Feature Keykey Disable Resource Extension - Line Assignment Feature Key Copy 4-23 Feature Look-up Conditions 1. If an invalid code is dialed a single tone burst (error tone) will be heard and the display will show “CODE UNAVAILABLE.”...

  • Page 130: Headset Jack

    Omega-Phone 924 Technical Manual Headset Jack Feature 9# The headset jack on the OM-KTD30 Digital Station is a standard 2.5 mm jack, which will accept industry-standard headsets. A headset connected to the headset jack operates as an integral component of the digital speakerphone.
  • Page 131 Chapter 6 Telephone Operations Hold Reminder Time (Hold Recall) When the programmable Hold Reminder timer is exceeded, a single ring tone is heard at the extension that placed the call on hold. This reminder, will be repeated each time the timer expires. Related Features Programming Hold System/Exclusive...

  • Page 132: Hunt Groups

    Omega-Phone 924 Technical Manual Conditions 1. It is not recommended to disable the Hot Key Pad when Auto Line Select (Prime Line Pickup) Feature 95 is set to a CO Line or Line Group, because it will make internal calling problematic.

  • Page 133: Intercom Calling

    Chapter 6 Telephone Operations Voice Mail Hunt Group The OM-VML Card is required when programming a vm (voice mail) hunt group. The voice mail card must be installed to enable the system to process In-band signaling. Related Features Related Programming CO Line Ring Assignment CO Line Voice Mail (F64)
  • Page 134 LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Iwatsu Voice Networks assumes no responsibility regarding the use of this feature. The feature is provided for the virtue of ethical use only.

  • Page 135: Last Number Redial

    LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Iwatsu Voice Networks assumes no responsibility regarding the use of this feature. It is provided for the virtue of ethical use only.
  • Page 136 Omega-Phone 924 Technical Manual 5. The LNR feature code may be programmed on a programmable feature key. 6. LNR will repeat a hook-flash in the same sequence as it was first dialed. If a speed dial number was first dialed LNR will dial the speed dial number and any subse- quent manually dialed digits.

  • Page 137: Message Waiting

    Chapter 6 Telephone Operations Messaging (Absence Message) Feature 90 Messaging – Premises, allows extensions to program an extension status message that is displayed on other digital extensions, calling. For example, an extension can set their status to OUT FOR LUNCH. This status is displayed when someone calls your extension.
  • Page 138 LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Iwatsu Voice Networks assumes no responsibility with regard to the use of this feature. It is provided for the virtue of ethical use only.
  • Page 139 Chapter 6 Telephone Operations Music-on-Hold Feature 52 There is one Music-On-Hold (MOH) input that comes standard with the system. If connected, all calls placed on hold will hear the music being played. In addition, digital extension users may monitor MOH as Background Music (F52). Related Features Programming Resource...
  • Page 140 Omega-Phone 924 Technical Manual Off Hook Voice Announce Off-Hook Voice Announce (OHVA) allows the user to receive a voice announcement from another extension while they are using the handset on their telephone. The user’s speakerphone is used to provide a second conversation path. Using the interactive key under the display, an extension user may rejected an OHVA if the user chooses to not be interrupted from their current call.
  • Page 141 Chapter 6 Telephone Operations Page Feature 50 Extension users may initiate various one-way page announcements: • All Paging - All paging zones internal and external. • External Paging - Only external ancillary paging equipment. • Internal Paging - Specific page groups. •...
  • Page 142 Omega-Phone 924 Technical Manual Page (Meet Me) Feature 59 Meet me page allows the user to locate a person that is away from their desk or have no office location. Once paged, the party can answer the page, using any telephone in the system, by entering the Meet Me Feature code.
  • Page 143 Chapter 6 Telephone Operations Phone Lock / Unlock Feature 97 The Phone Lock/Unlock feature allows a user to prevent ANY outgoing CO Line calls from their extension. The extension password is used to lock/unlock the telephone. This feature code is also used to program your private four-digit extension password. The use of the Phone Lock feature will block all CO Line calls, including emergency calls such as 911.
  • Page 144 Omega-Phone 924 Technical Manual Privacy All calls in the system are considered Private. In some cases it is desirable to allow other extensions to join in on an existing CO Line conversation. Therefore, each CO Line can select between Privacy and Privacy Release (MBC 02-LN-16). Care should...
  • Page 145 Chapter 6 Telephone Operations Pulse to Tone (DTMF) Conversion The Pulse to Touch Tone (DTMF) conversion feature enables the system to use Dial Pulse rotary outgoing CO Lines and access special services which require DTMF tones. A limited number of applications may still only support Pulse dialing for outgoing calls, but after reaching an outside party the use of Touch Tone mode may be required.
  • Page 146 Omega-Phone 924 Technical Manual Reminder Tones (Stutter Dial) Reminder Tones are heard when accessing intercom dial tone from an extension that has Call Forward or Do Not Disturb is enabled. This Reminder Tone (also refered to as stutter dial tone) is a rapid recurring break in the intercom dial tone which reminds the user of the current extension availability status.
  • Page 147 Chapter 6 Telephone Operations Related Features Programming Conditions 1. This is not a programmable parameter Relay Control Feature 61 (x) = Relay 1 - 4 There are 4 relays on the Option Module which can be programmed to close when the code Feature 61 plus the relay 1-4 is dialed.
  • Page 148 Omega-Phone 924 Technical Manual Single Line Telephone - Flash Single Line Telephones and similar analog devices connected to analog ports of the system must use unsophisticated signaling to administer call-processing operations like transfer and hold. This fundamental call control is handled in the form of specific hook-switch operations.
  • Page 149 Chapter 6 Telephone Operations Speakerphone The Speakerphone allows users to place and receive calls hands-free. Related Features Programming Conditions 1. The speakerphone function is impacted by environmental conditions. 2. Operation of the speakerphone in high-noise areas may yield less than adequate results.
  • Page 150 Omega-Phone 924 Technical Manual Speed Dial (ABBR) – Extension /System Feature 1 The Speed Dial feature allows users to store frequently dialed numbers. Each extension may store up to 20 personal numbers 00 - 19 in the speed dial directory.
  • Page 151 Chapter 6 Telephone Operations Conditions 1. The Status message will work even if the extension is in DND. 2. The called extension must be ringing to see the status message. If answered in the hands free mode, the status does not display. 3.

  • Page 152: Text Messages

    Omega-Phone 924 Technical Manual Text Messages The interactive Display gives the user several options when calling a busy or unattended extension. For example, the user may press cbck to leave a generic call back message or press msg and select preprog and leave a preprogrammed text message.
  • Page 153 Chapter 6 Telephone Operations Touch Tone On/Off (Dial Confirmation Tone) Feature #1 Touch Tone On/Off can be used to customize a users’ telephone tactile response for dial pad operations. The factory setting is Touch Tone Off. While On, the operation of the dial pad causes a subtle beep tone to emit from the telephone speaker as an assurance that the key operation was successful.
  • Page 154 Omega-Phone 924 Technical Manual 3. The transferred connecting party will hear ring-back tone while the call is transfer ringing. 4. CO Line calls and intercom calls can be transferred. 5. Screened Transfer: If the destination extension answers the intercom call in Voice Announce Mode and does not go off hook, the transferred connection will transfer ring at that extension.
  • Page 155 Chapter 6 Telephone Operations • Voice Announce Private – Once the mute key is activated the next call will be considered private so the calling party cannot hear the private conversation.The mute key must be reactivated after each call. Related Features Programming Call Forward (F2) Voice Announce (F98)
  • Page 156 Omega-Phone 924 Technical Manual 2. When a Programmable Feature key is used: During recorder setup the associated LED (lamp) for that key will light steady. When the recording begins the lamp will change color but it will remain lit solid.

  • Page 157: Volume Control

    Chapter 6 Telephone Operations 3. Heavy voice channel use can impact message indication updates. 4. The Auxiliary Lamp will flash when VM messages are waiting. 5. The voice mail code (Feature 64) can be programmed on any available Program- mable Feature Key. 6.
  • Page 158 Omega-Phone 924 Technical Manual Warning Tone / CO Line Call Limiter When using the Warning Tone (1-EN-08), Incoming Drop (1-EN-09), and/or the Outgoing Drop (1-EN-10) Call Timer, the length of inbound and outbound calls can be limited to the length of the Warning Time (3-12). Once the timer is reached, the caller will receive a tone 20 seconds prior to being disconnected.

  • Page 159: Voice Processing System

    Chapter 7 Voice Processing System Chapter 7 Voice Processing System The optional OM-VML Voice Mail Card is an 8-Port, 6 hour voice processing system uses solid state flash technology to ensure the best quality for message recording and playback. The optional OM-VML is programmed using DTMF tones through an OM-KTD30 Digital Telephone connected to the system.

  • Page 160: Automated Attendant

    Omega-Phone 924 Automated Attendant Front End Auto Attendant A Front End Auto Attendant is when calls are directed to the voice processing system before ringing any station in the system. Once a call is answered, the Auto Attendant will play the appropriate greeting and allows the caller to dial their desired destination using the touch tone key pad on their telephone.
  • Page 161 Chapter 7 Voice Processing System Overflow Auto Attendant An Overflow Auto Attendant (or Delayed Auto Attendant Answer) rings the extensions before the call overflows to the Auto Attendant. The following programming steps are used when programming an Overflow Auto Attendant: In the telephone system: 1.
  • Page 162 Omega-Phone 924 Voice Processing Call Flow The voice processing system can be programmed to play 4 different greetings depending on the time of the day or if it is a holiday. A holiday greeting will be active from midnight, the day of the holiday, until 11:59 the day of the holiday, or the next time it is scheduled to change modes.

  • Page 163: Administrative Programming

    Chapter 7 Voice Processing System Administrative Programming To enter Voice Processing Administration Programming from an idle OM-KTD30 Digital Telephone: 1. Dial 7*. 2. During the Main Auto attendant Greeting, enter 7 **. 3. Enter 1 for the company ID (always use 1). 4.

  • Page 164: General Settings

    Omega-Phone 924 1 - General Settings General Settings are the basic parameters which are used to guide the OM-VML Voice Processor through daily tasks. The General Settings menu and submenus...
  • Page 165 Chapter 7 Voice Processing System 1 = Admin Password At default, the Admin Password is set to 123456 and can be changed to any number between 000000 and 999999. The password must be six digits in length. 2 = Record Greetings There are a total of six greetings in the voice processing system.
  • Page 166 Omega-Phone 924 3 = System Time The System Time setting (often called the Open and Closed Schedule) is used by the OM-VML Voice Processor to determine when to play the holiday, night, or regular office hours greetings. The OM-VML verifies the current time and selects the appropriate greeting to be played.
  • Page 167 Chapter 7 Voice Processing System 6 = Operator Operations The Operator Operations parameters are referenced whenever a caller dials 0 while in the voice processing system. There are three programmable parameters that can be customized for each installation. • 1 Operator extension regular hours - This parameter establishes the extension that rings during office hours when a caller dials 0.
  • Page 168 Omega-Phone 924 7 = Extension Programming At default, the OM-VML comes with 30 individual extensions and 9 department extensions. Additional extensions may be added for users that may not have a physical telephone but would like to have voice mail messages left at the office for them. These users have a Virtual Extension.
  • Page 169 Chapter 7 Voice Processing System Pre-associated Department Mailboxes Department Mailbox Associated Hunt Groups At default, there are no extensions programmed into hunt groups 82 - 86. Therefore, if department mailboxes are going to be used, members must be entered into the group. The following procedure is used to add members into a hunt group: In the telephone system: 1.
  • Page 170 Omega-Phone 924 Record the Department Name and Greeting: 1. Dial 7*. 2. Dial *. 3. Dial the Department Mailbox Number 70 - 79. 4. Input the mailbox password 0000. 5. Dial 4 to record the mailbox greeting. 6. Dial 2 to record the department mailbox greeting.
  • Page 171 Chapter 7 Voice Processing System begin the cycle all over again. Therefore, it is possible for the subscriber to answer the call while the voice mail is in the middle of playing the message or when it is playing the Invalid Input prompt. •...
  • Page 172 Omega-Phone 924 1 Language Only English is supported at this time. 2 Out Calling This system wide parameter will enable or disable the out calling feature for all mailboxes in the system. If this parameter is disabled, no mailboxes can perform any external notification to pagers (beepers), cellular, or home telephone numbers.
  • Page 173 Chapter 7 Voice Processing System Programming Using a Web Browser (TCP/IP) Programming the OM-VML Voice Processing System can be performed using an Ethernet connection via a web browser. The OM-VML has a default IP Address of 192.168.0.220 and a Subnet Mask of 255.255.255.0. A cross-over cable is required if you connect directly to the OM-VML.
  • Page 174 Omega-Phone 924 Assign a new TCP/IP Address To enter Voice Processing Administration Programming from an idle OM-KTD30 Digital Telephone: 1. Dial 7*. 2. During the Main Auto attendant Greeting, enter 7 **. 3. Enter 1 for the company ID (always use 1).
  • Page 175 Chapter 7 Voice Processing System Main Programming Menu There are eight menu options on the main menu which can be used to program the voice processing system. System Use the System Settings to change the TCP/IP addresses and define a CO Line access code.
  • Page 176 Omega-Phone 924 General General Settings affect all of the global settings in the OM-VML. These settings include parameters such as the office schedule for Office Hours, Break Time, and Saturday Hours, the System Password, Language (only english is supported at this time), Day and night Operator extensions.
  • Page 177 Chapter 7 Voice Processing System Extension The Phone extension parameters are set for individual extensions. The Extension that is programmed is located in the EXT No. Drop-down Menu. If the extension does not exist, press the Add New key and create the new extension.
  • Page 178 Omega-Phone 924 The DSP parameters should not be changed without the direction of a factory technical support representative. Change Admin Password Web browser: At default the Voice Mail Admin Password is 0000 and can be changed to any number from 4 to 6 digits from 0000 to 999999.
  • Page 179 Chapter 7 Voice Processing System Department At default there are five predefined Departments. These departments are used with the Auto Attendant to transfer callers to a group (Department) of extensions. The dial codes 82 - 86 represent hunt groups which can be programmed in the telephone system.
  • Page 180 Omega-Phone 924 Holiday The system has one Holiday Greeting which can be played for any programmed holiday date. The message will begin playing at midnight on the evening of the programmed date and will continue to play until midnight the day of the holiday. Once the date is programmed, the holiday message will automatically play during the programmed date.
  • Page 181 Chapter 7 Voice Processing System Voice Processing Programming Flow...
  • Page 182 Omega-Phone 924...

  • Page 183: Appendix A Remote Programming

    Appendix A Remote Programming Appendix A Remote Programming Extension 55 Extension 55 is a directory location that emulates a modem type protocol which allows a remote telephone, through a local system, to attach to a system and become the programming extension. From a digital extension on a local KSU, dial the remote system to be programmed.
  • Page 184 Omega-Phone 924 • Once Connected, the telephone must enter the remote system’s password: DB PSWD: bksp show • Press show. • Once the password is accepted the Menu Bypass Code Entry Screen is displayed: bksp show • Begin programming as normal. When the programming is complete, simply hang up to terminate the remote programming session.
  • Page 185 Appendix A Remote Programming • If an incorrect password is entered: DB ACCESS REJECT • DB SETUP FAILURE is displayed when someone else is already in database or Attendant Administration programming. DB SETUP FAILURE • If someone else is already using the modem, Modem is Busy is displayed. MODEM IS BUSY...
  • Page 186 Omega-Phone 924...

  • Page 187: Menu Bypass Codes & Default Values

    Appendix B Menu Bypass Codes & Default Values Appendix B Menu Bypass Codes & Default Values MENU / DATA FIELD RANGE Default 1. Extension SHOW 1-SN- (10~37) 1-SN-01 CLASS NITE 1-SN-02 CLASS MONITOR 1-SN-03 LINE 1-SN-04- ASSIGNM LINE 1~9 1-SN-04- (01~09) RECEIVE 1-SN-05-...
  • Page 188 Omega-Phone 924 NITE 1-SN-06-2 ALLOWED LINE 1~6 1-SN-06-2- (01~09) 1-SN-07 GROUP WARNING 1-SN-08 TONE OUTGOIN 1-SN-09 G DROP INCOMIN 1-SN-10 G DROP LOCATIO 1-SN-11 1-SN-12 POSITION FTR KEY 1-SN-13 ALLOW 1-SN-14 ABBR CHECK 1-SN-15 PAGE/ PAGE MODE RING RECORD 1-SN-16...
  • Page 189 Appendix B Menu Bypass Codes & Default Values 2-LN-01 CLASS NITE 2-LN-02 CLASS HUNT 2-LN-03 GROUP 2-LN-03-1 POSITION NIGHT 2-LN-03-2 POSITION DIALING 2-LN-04 TONE/ TONE PULSE LINE 2-LN-05 CO/PBX/ TYPE HOTLINE/ PAGE/ EMPTY LOUD 2-LN-06 BELL LINE 2-LN-07 GROUP PRIVATE 2-LN-08 NULL, NULL...
  • Page 190 Omega-Phone 924 PRESET 2-LN-15 CALL FORWAR 2-LN-15-1 NULL, NULL POSITION 10~37, 82~89 NIGHT 2-LN-15-2 NULL, NULL POSITION 10~37, 82~89 PRIVACY 2-LN-16 RELEASE...
  • Page 191 Appendix B Menu Bypass Codes & Default Values MENU / DATA FIELD RANGE Default Code 3. CALL HANDLING INTRUSIO 3-01 INTRUS. 3-02 TONE EX_HOLD 3-03 TIME MINUTES 3-04 0.1, 0.2, FLASH 0.3, 0.4, 0.5, 0.6, 0.7, 0.8, 0.9, 1.0, 1.1, 1.2, 1.3, 1.4, 1.5, 2.0,2.5, 3.0...
  • Page 192 Omega-Phone 924 OUTGOIN 3-12-1 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 15, 20, 25, 30 INCOMIN 3-12-2 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 15, 20, 25, 30 RECALL 3-13 10, 16, 30, TIME...
  • Page 193 Appendix B Menu Bypass Codes & Default Values WAIT 3-25 0, 0.5, 1~8 CID_T INTER. 3-26 PREFIX 3-26-1 0000~999 NULL COUNTRY 3-27 CODE 3-27-1 0000~999 NULL LONG 3-28 DIST PREFIX...
  • Page 194 Omega-Phone 924 MENU / DATA FIELD RANGE Default Code 3. CALL HANDLING (cont,) LOCAL 3-29 AREA CODE AREA 3-29-01 00000~99 NULL CODE 1 AREA 3-29-02 00000~99 NULL PREFIX 1 AREA 3-29-03 00000~99 NULL CODE 2 AREA 3-29-04 00000~99 NULL PREFIX 2...
  • Page 195 Appendix B Menu Bypass Codes & Default Values SERVICE 3-30-2 ALWAYS,N ALWAYS EVER, DAY, NIGHT TALK 3-30-3 00~99 TIME LCR TIME 3-31 1.0, 1.5, …8.0 4. RESOURCE RING 4-01 SCHEME LETTER 4-02 TYPE ATTENDA 4-03 10~37 ALTERNA 4-04 NULL, NULL 10~37 MODEM 4-05...
  • Page 196 Omega-Phone 924 TUESDAY 4-07-2-x Same as above for Noon Start, Noon End, WEDNES 4-07-3-x Night Start and Night End THURSDA 4-07-4-x FRIDAY 4-07-5-x SATURDA 4-07-6- NIGHT 4-07-6-1 NULL, NULL START 00:00~23: NIGHT 4-07-6-2 NULL, NULL 00:00~23: SUNDAY 4-07-7- NIGHT 4-07-7-1...
  • Page 197 Appendix B Menu Bypass Codes & Default Values MENU / DATA FIELD RANGE Default Code 4. RESOURCE (cont.) PREPRO 4-11 MESSAGE OUTGOIN 4-11-1-1 NULL, HAVE A Aa~Zz, GOOD MESSAGE 4-11-1-2 NULL, CALL Aa~Zz, OPERATO 4-11-1-3 NULL, CALL Aa~Zz, HOME 4-11-1-4 NULL, CALL Aa~Zz,...
  • Page 198 Omega-Phone 924 EXTENSI 4-14 ON COPY SYSTEM 4-15 TIME YEAR 4-15-1 00~99 2005 MONTH 4-15-2 JAN~DEC 4-15-3 01~31 WEEKDAY 4-15-4 MON~SU HOUR 4-15-5 00~23 MINUTE 4-15-6 00~59 4-16 9600, 9600 X_RATE 19200, 38400 SMDR 4-17 9600, 9600 RATE 19200, 38400...
  • Page 199 Appendix B Menu Bypass Codes & Default Values SERVICE 4-27 DAY, MODE NIGHT, TIME OPTION 4-28- PORT FUNCTIO OPTION 4-28-(1~2) PORT # (1~2) UTILITY 4-28-x-1 SLT/ DOOR RING 4-28-x-2 RING RING TYPE RING 4-28-x-3 10~37, POS(D) 82~89 RING 4-28-x-4 10~37, POS(N) 82~89 MAX RING...
  • Page 200 Omega-Phone 924 MENU / DATA FIELD RANGE Default Code 4. RESOURCE (cont.) OPTION 4-29- SENSOR FUNCTIO OPTION 4-29-(1~4) SENSOR NUMBER (1~4) UTILITY 4-29-x-1 DOOR DOOR LOCK1 ~ LOCK DOOR (1~4) LOCK4, SECURIT Y1 ~ SECURIT SECURIT 4-29-x-2 0000~999 0000 PASSWO...
  • Page 201 Appendix B Menu Bypass Codes & Default Values SECURIT 4-30-(1~4) Y ALARM ACTION # ALERT 4-30-x-1 RING/ RING MODE VOICE/N OUTCALL 4-30-x-2- (1~5) TRUNK 4-30-x-2-1 GROUP 1 SELECTIO OUT CALL 4-30-x-2-2 EMPTY, EMPTY PHONE 0~9 (20 NUMBER DIGITS MAX.) MESSAGE 4-30-x-2-3 01~29 LAUNCH...
  • Page 202 Omega-Phone 924 FILTER 4-32-1-2- INDEX (0~49) NUMBER PHONE 4-32-1-2- 0~9, *, # EMPTY NUMBER DIGITS MAX.) INCOMIN 4-32-2- G FILTER (1~2) RING RING 4-32-2-1 ALWAYS,N MODE EVER, (when to DAY, ring) NIGHT, NOON FILTER 4-32-2-2- PHONE NUMBER FILTER 4-32-2-2- 0~9, *, #...
  • Page 203 Appendix B Menu Bypass Codes & Default Values MENU / DATA FIELD RANGE Default Code RESTRICTION LINE CALL DISCRIMI NATION DIGIT 5-1- INTERVAL (001~100)- FROM 5-1-001-1 0~9, *, # TO DGT 5-1-001-2 0~9, *, # EXTENSI 5-1-001-3 ON COS 5-1-001-3- 0~7 = Y/N 0=Y, ALLOWED...
  • Page 204 Omega-Phone 924 5-1-003-3- 0~7 = Y/N 0~1=N, ALLOWED 2=Y, 3~7=N NIGHT 5-1-003-3- 0~7 = Y/N 0~1=N, ALLOWED 2=Y, 3~7=N LINE COS 5-1-003-4 5-1-003-4- 0~7 = Y/N 0~7=Y ALLOWED NITE 5-1-003-4- 0~7 = Y/N 0~7=Y ALLOWED FROM 5-1-004-1 0~9, *, #...

  • Page 205: Line Cos

    Appendix B Menu Bypass Codes & Default Values TO DGT 5-1-006-2 0~9, *, # EXTENSI 5-1-006-3 ON COS 5-1-006-3- 0~7 = Y/N 0~2=N, ALLOWED 3=Y, 4~7=N NIGHT 5-1-006-3- 0~7 = Y/N 0~2=N, ALLOWED 3=Y, 4~7=N LINE COS 5-1-006-4 5-1-006-4- 0~7 = Y/N 0~7=Y ALLOWED NITE...

  • Page 206: Allowed

    Omega-Phone 924 MENU / DATA FIELD RANGE Default Code RESTRICTION (cont.) FROM 5-1-007-1 0~9, *, # TO DGT 5-1-007-2 0~9, *, # EXTENSI 5-1-007-3 ON COS 5-1-007-3- 0~7 = Y/N 0~3=N, ALLOWED 4=Y, 5~7=N NIGHT 5-1-007-3- 0~7 = Y/N 0~3=N,...
  • Page 207 Appendix B Menu Bypass Codes & Default Values NIGHT 5-1-xxx-3- 0~7 = Y/N 0~7=Y ALLOWED LINE COS 5-1-xxx-4 5-1-xxx-4- 0~7 = Y/N 0~7=Y ALLOWED NITE 5-1-xxx-4- 0~7 = Y/N 0~7=Y ALLOWED PASSWO R DIAL TABLE PASSWO 5-2-1 LENGTH PASSWO 5-2-2- (001~150)- PSWD 5-2-2-xxx-...
  • Page 208 Omega-Phone 924 DELETE 5-3-2-xx-1 NULL, 0~ NULL DGT. 9 (2 DIGITS MAX.) PREFIX 5-3-2-xx-2 0~9, *, # EMPTY DIGITS DIGITS MAX.) INSERT 5-3-2-xx-3 0~9 (10 EMPTY DIGITS DIGITS MAX.) INS. POS. 5-3-2-xx-4 NULL, 01~ NULL...
  • Page 209 Appendix B Menu Bypass Codes & Default Values MENU / DATA FIELD RANGE Default Code 6. CONTROL DATA AUTO 6-2-1- HUNT GROUP HUNT 6-2-1~8- GROUP NUMBER GROUP 6-2-1-1 HUNT, HUNT TYPE ALL, VM GROUP 6-2-1-2- NULL, NULL MEMBER (01~24) 10~37, 56~67 GROUP 6-2-2-1...
  • Page 210 Omega-Phone 924 GROUP 6-2-8-1 HUNT, TYPE ALL, VM GROUP 6-2-8-2- NULL, 10~33 MEMBER (01~24) 10~37, 56~67 VOICE MAIL VM HUNT 6-3-1 GROUP AUTO 6-3-2- RECORD 1 ~ 8 6-3-2- NULL, NULL (1~8) 10~37 L.B. / EXT LOUD CONTACT / PAGE...

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