Iwatsu OM-KTD30 Owner's Manual
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Iwatsu OM-KTD30 Owner's Manual

Iwatsu om-ktd30: user guide
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  • Page 2 Iwatsu Voice Networks hereby warns Distributor that such is possible. Use of Call Recorder, Voice Mail Record, and Station Monitor In certain states it is illegal to intercept, listen to, and/or record telephone calls.
  • Page 3 Omega-Phone 924. For more information contact your authorized Iwatsu distributor. Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu Voice Networks makes no warranty of any kind, expressed or implied, with regard to the contents of this manual.
  • Page 4 OMEGA-PHONE 924...

  • Page 5: Table Of Contents

    OM-308 EXPANSION MODULE 3 X 8 ...9 OM-OPT OPTION MODULE...10 OM-VML VOICE PROCESSING SYSTEM (VOICE MAIL CARD) ...11 OMEGA-PHONE 924 STATIONS...12 DIGITAL AND WIRELESS TELEPHONES ...12 OM-KTD30 DIGITAL KEY TELEPHONE...12 OM-8WRLS 2.4 GHZ WIRELESS OFFICE SPEAKERPHONE ...12 ATTENDANT POSITION ...13 DOORPHONE ...13 SINGLE LINE TELEPHONES...13 SPECIFICATIONS...
  • Page 6 SECTION 2 – DIGITAL TELEPHONE USER GUIDE ... 19 DIGITAL TELEPHONES ... 21 OM-KTD30 SPEAKERPHONE WITH NAVIGATION KEYS...21 OM-KTD30 FEATURES ...21 OM-8WRLS WIRELESS TELEPHONE ...22 OM-KTD30 FEATURES ...23 BASIC ELEMENTS OF THE OM-KTD30 ...23 INTERACTIVE KEYS...24 NAVIGATION KEYS ...25 NAVIGATION KEYS ...25 GETTING STARTED...26 IDLE TELEPHONE SCREEN...26 WITHOUT THE OPTIONAL OM-VML VOICE MAIL CARD:...26...
  • Page 7 SPEAKERPHONE CALLING: ...28 ENDING CALLS ...29 HANDSET CALLING:...29 SPEAKERPHONE: ...29 SWITCHING FROM HANDSET TO SPEAKERPHONE ...29 FEATURE OPERATION ... 30 FEATURE CODES ...30 FEATURE CODE TABLE ...30 FEATURE CODE TABLE (CONTINUED) ...31 FEATURE CODE TABLE (CONTINUED) ...32 FEATURE CODE TABLE (CONTINUED) ...33 911 SUPPORT...34 ACCESSING SPECIFIC CO LINES ...34 ACCOUNT CODE ...34...
  • Page 8 CALLER IDENTIFICATION - CALL LOG ...47 CALL WAITING ...48 CONFERENCE ...48 DATA RATE...49 DAY AND NIGHT MODES...49 DEFAULT FLEXIBLE KEYS / FEATURE KEY RESET...49 DEFAULT SETTINGS ...50 DIRECTED CALL PICKUP ...51 DISTINCTIVE RING...51 DO NOT DISTURB ...51 DO NOT DISTURB - OVERRIDE...52 ENHANCED LETTERING SCHEME ...52 EXTENSION FEATURE STATUS CHECK...53 EXTENSION PASSWORD / PHONE LOCK ...54...
  • Page 9 INTERCOM CALL BACK...61 LAST NUMBER REDIAL...61 LEAST COST ROUTING...62 MESSAGE NOTIFICATION AND FORWARDING ...62 MESSAGE WAITING ...62 MONITOR ...63 MUTE...64 OFF HOOK VOICE ANNOUNCE ...64 ON HOOK DIALING (HOT KEY PAD)...66 ONE TOUCH TRANSFER ...66 PAGE ...66 PAGE (ALLOW / DENY)...67 PAGE (MEET ME) ...67 PAUSE / PAUSE INSERTION...68 PHONE LOCK / UNLOCK ...68...
  • Page 10 PROGRAMMING SYSTEM SPEED DIAL...78 EXAMPLES:...79 SPECIAL ENTRY CODES: ...80 STATUS MESSAGE ...80 PRE-PROGRAMMED STATUS MESSAGES: ...80 TEXT MESSAGES ...82 TOUCH TONE ON/OFF...83 TRANSFER...83 TRANSFER BEEP ...84 VOICE ANNOUNCE / HANDS-FREE REPLY ...85 VOICE CALL RECORDER (ONE TOUCH RECORD) ...86 VOLUME CONTROL ...87 WARNING TONE / CO LINE CALL LIMITER ...87 VOICE MAIL SYSTEM (OM-VML CARD) ...
  • Page 11 OPTIONAL SENSOR FUNCTION ...97 SERVICE MODE...98 SYSTEM SPEED DIAL PROGRAMMING...98 VOICE MAIL SHUTDOWN PROCEDURE...99 SECTION 4 – SINGLE LINE TELEPHONE USER GUIDE ... 101 SINGLE LINE TELEPHONES... 103 SINGLE LINE TELEPHONES (SLT) ...103 FEATURE CODES ... 104 TELEPHONE FEATURE CODES ...104 FEATURE OPERATION ...
  • Page 12 SLT OPERATION: ...106 CALL FORWARD...107 ONE TOUCH AND SINGLE LINE TELEPHONE FORWARD OPERATIONS. (THE # KEY IS THE FEATURE KEY ON SLTS) ...108 CALL PICK-UP GROUP...109 CALL PICK-UP PRIORITY LIST: ...109 DO NOT DISTURB ...110 EXTENSION PASSWORD ...110 EXTENSION PICK-UP GROUPS...111 EXTENSION REMINDER ...111...
  • Page 13 SET UP...119 YOUR MAILBOX WILL GIVE YOU THE FOLLOWING LIST OF OPTIONS:119 1 - LISTEN TO NEW MESSAGES...119 2 - SEND A NEW MESSAGE ...119 3 - CHANGE PASSWORD ...120 4 - RECORD GREETINGS...120 5 - RECORD NAME...120 6 - SET PAGER NOTIFICATION ...120 7 –...
  • Page 14 OMEGA-PHONE 924 TABLE OF CONTENTS - x...

  • Page 15: Section 1 - Omega-Phone 924 General Description

    Section 1 – Omega-Phone 924 General Description...
  • Page 16 OMEGA-PHONE 924 GENERAL DESCRIPTION - 2...

  • Page 17: Fcc Registration And Requirements

    NOTICES The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Iwatsu America, Inc. Every effort has been made to ensure the accuracy of this document, however, due to ongoing product improvements and revisions, Iwatsu America, Inc., cannot...

  • Page 18: Fcc Information

    The information contained in this document is subject to change without notice and should not be construed as a commitment by Iwatsu America, Inc. Iwatsu America, Inc., reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

  • Page 19: Omega-Phone 924 System Overview

    Omega-phone 924 System Overview This Key Telephone System has a modular single shelf flat-pack design which comes configured with 3 Central Office lines by 8 Digital Extensions and 2 analog extensions. This system can expand to 9 Central Office lines by 24 Digital Extensions and 4 analog extensions. In addition, Omega-Phone 924 system comes equipped to receive Caller ID from the telephone company, if Caller ID is supplied.

  • Page 20: System Hardware

    SYSTEM HARDWARE OM-KSU An external power supply provides power for this stylish compact cabinet and main board which is equipped to operate 3 Central Office lines, 8 Digital Extensions, and 2 Analog ports. The additional 3 x 8, option module, and voice mail modules connect to the main board using a special Mate Lock connector and flat ribbon cables.

  • Page 21: System Peripheral Connections

    System Peripheral Connections The system is equipped with many of the necessary peripheral connections required to operate other resources in conjunction with the system. OM-KSU with Peripheral Connections Configuration Options At default, the system comes equipped with 3 Central Office Lines, 8 Digital Extensions and 2 Analog Extensions, but because of the modular design the system can be equipped with affordable modules to increase the system size to a maximum of 9 Central Office Lines, 24 Digital Extensions and 4...

  • Page 22: Om-Ksu Main System Ksu

    OM-KSU Main System KSU The basic system comes with a power supply, and a motherboard configured for 3 CO lines, 8 digital stations, and 2 analog station ports. The Motherboard has an integrated Main Distribution Frame (MDF) designed to eliminate costly ancillary products, such as M66 split blocks, and is used like a patch panel.

  • Page 23: Expansion Module 3 X 8

    OM-308 Expansion Module 3 x 8 A 3 x 8 Expansion Module can be installed in the KSU, growing it from a 3 x 8 configuration to 6 x 16. Add an additional 3 x 8 Expansion Module brings the system up to its maximum capacity of 9 x 24. Like the main board, each 3 x 8 Expansion Module comes with an integrated Patch Panel - MDF, making installation and Moves, Adds and Changes, quick and easy.

  • Page 24: Om-Opt Option Module

    Contacts for Loud Bell, Door Sensors, and Door Relays OM-OPT Option Module The single line telephone ports do double duty and become door phones which can be programmed to integrate with a door opening relay and/or sensors. A ribbon cable connects the module to the motherboard and is inserted into the Option Board pin connector.

  • Page 25: Om-Vml Voice Processing System (Voice Mail Card)

    Pre-define up to 100 holidays. If recorded, the system will play a special Holiday greeting on the pre-defined holiday dates. Ethernet port for Administration Management. Programming interface: OM-KTD30 Digital Telephone and web browser. OM-VML Voice Mail Card GENERAL DESCRIPTION - 11...

  • Page 26: Omega-Phone 924 Stations

    (located to the right of the display) that allow quick access to commonly used features. The OM-KTD30 is equipped with three interactive soft-keys, six line keys, 12 flexible feature keys (the six line keys can also be programmed as flexible feature keys), and a three-line, 48-character LCD display.

  • Page 27: Attendant Position

    ATTENDANT POSITION The Attendant Position consists of an OM-KTD30 Key Telephone. Using the Attendant password, any OM-KTD30 or OM-8WRLS digital station can access the attendant feature set. DOORPHONE The Doorphone (OM-DDPH) provides an economical and simple method to allow visitors to make an intercom call to gain entrance to your building. The Omega-Phone 924 supports two doorphones.

  • Page 28: Specifications

    Power Consumption Current Rating (Max) Loud Bell Contact Dimensions KSU (OM-KSU) Mounting Mounting Methods Operating Environment Temperature Relative Humidity Wiring Digital Telephone Single Line Telephone GENERAL DESCRIPTION - 14 OM-VML BOARD IOIOI vmail Ethernet OM-OPT External BOARD Page IOIOI SMDR/RMP Port...

  • Page 29: Maximum System Configuration

    Loop Length Ringer Maximum Cable Length – Digital Extension Wiring 26 AWG 24 AWG 22 AWG Maximum Cable Length – Single Line Telephone Wiring 26 AWG 24 AWG 22 AWG GENERAL DESCRIPTION - 15 3 – Main Board 3 – Each OM-308 Boards (Max of 2 OM-308) 9 –...

  • Page 30: Omega-Phone 924 Features

    OMEGA-PHONE 924 FEATURES This section lists the major system features available on your Omega-Phone 924 telephone system. For detailed feature information refer to the Digital Telephone and Single Line Telephone User Guide sections in this manual. 911 Support Accessing Specific CO Lines...
  • Page 31 Relay Control Save Dialed Number (SDN) Single Line Telephone - Flash Speakerphone Security Control Speed Dial (ABBR) – Extension /System Status Message Text Messages Touch Tone On/Off GENERAL DESCRIPTION - 17 Transfer Transfer Beep Voice Announce / Hands-free Reply Voice Call Recorder (One Touch...
  • Page 32 OMEGA-PHONE 924 GENERAL DESCRIPTION - 18...

  • Page 33: Section 2 - Digital Telephone User Guide

    Section 2 – Digital Telephone User Guide...
  • Page 34 OMEGA-PHONE 924 DIGITAL TELEPHONE USER GUIDE - 20...

  • Page 35: Digital Telephones

    The telephones have red and green LED indicators. OM-KTD30 SPEAKERPHONE WITH NAVIGATION KEYS The Omega-Phone 924 OM-KTD30 digital telephone is a high quality, full featured speakerphone with programmable feature keys that allows you to customize the operation of your desk telephone.

  • Page 36: Om-8Wrls Wireless Telephone

    OM-8WRLS WIRELESS TELEPHONE The OM-8WRLS was designed to function similar to the OM-KTD30 digital display telephone with the mobility of a wireless environment. The handset has a hot keypad, allowing telephone numbers to be dialed without having to press the Talk or Speaker keys and can be used for hands free communication.

  • Page 37: Om-Ktd30 Features

    OM-KTD30 FEATURES 3x16 Display Lamp Headset Jack Omega-Phone 924 OM-KTD30 Digital Key Telephone Features Basic elements of the OM-KTD30 3-line 48-character display. 18 dual-color, programmable feature keys. 4-point navigation and select buttons. High quality speakerphone. 3 interactive soft-keys. 6 fixed keys - Hold, Transfer, Conference, Redial, Mute, and Speaker.

  • Page 38: Interactive Keys

    Interactive Keys Each digital telephone has 3 interactive soft-keys. Key operation changes as the telephone is being used. For example, when the telephone is idle, the center interactive key is labeled cid. If Caller ID is a service that is provided and the associated key is pressed, they station will display the last inbound Caller ID telephone number received.

  • Page 39: Navigation Keys

    Press the center Select key to dial the displayed telephone number. Press the left Navigation key to scroll forward, and the right to scroll backwards through the Navigation feature list. OM-KTD30 Interactive Soft Keys and Navigation Keys Navigation Keys Feature Navigation Up –...

  • Page 40: Getting Started

    Caller ID log Extension number With the optional OM-VML Voice Mail Card: Display Definition Month Weekday Time 10:00 VMAIL N:01 S:02 New 1 msg / Saved 2 msgs Extension name JOHN Caller ID log Extension number DIGITAL TELEPHONE USER GUIDE - 26...

  • Page 41: Making Calls

    MAKING CALLS Intercom Calls All calls can be made from an idle telephone, there is no need to press the SPKR key or lift the handset. Once connected, lift the handset to converse privately. From an idle telephone, press the pre-programmed key or dial the extension number.

  • Page 42: Outside Calls

    Outside calls All calls can be made from an idle telephone, there is no need to press the SPKR key or lift the handset. For an outside line, dial 9 or press a line key and dial the desired telephone number. Once connected, lift the handset if you wish to converse privately.

  • Page 43: Ending Calls

    4. Speakerphone is active. Note: Switching from handset to speaker could cause a short squeal. To eliminate this possibility press the MUTE key first. The Headset must be disabled before the speaker will operate. DIGITAL TELEPHONE USER GUIDE - 29...

  • Page 44: Feature Operation

    Code (Traveling CoS) Automatic Hold Feature 94 (Allow/Deny) Feature 95 Automatic Selection Feature 67 Automatic Record Background Music Feature 52 (BGM) Busy Ring Feature #2 (Allow/Deny) Feature 91 Call Back DIGITAL TELEPHONE USER GUIDE - 30 # 0(x) # 55 # 91...

  • Page 45: Feature Code Table (Continued)

    Feature 69 Default Setting Feature 53 Directed Call Pickup Feature #7 Distinctive Ring DIGITAL TELEPHONE USER GUIDE - 31 # 2(y) Y = 0 – Idle Forward 1 – Busy Forward 2 – Direct Forward 3 – Follow Me 4 – No Answer 5 –...

  • Page 46: Feature Code Table (Continued)

    Feature 66 + 0 or Multiple Mailbox Key Feature 66 + 70 – 79 Feature 76 Mute Night Mode Feature 63 (Attendant) DIGITAL TELEPHONE USER GUIDE - 32 # 97 # 92 # *92 # 54 * 7 EE EE = Extension # #4...

  • Page 47: Feature Code Table (Continued)

    (Allow/Deny) Feature 64 Voice Mail Feature 67 Voice Recording DIGITAL TELEPHONE USER GUIDE - 33 # 50(Z) Z = 0 – All Call 1 – External Page Only 2 – System All Call 3 + g – Group All Call...

  • Page 48: Support

    This allows both single line and digital key telephones the ability to access specific outside lines rather than dialing the line group code. Conditions 1. The telephone company (CO) line must be connected to the telephone or company facility or error tone will be heard. ACCOUNT CODE Account Codes are passwords that are verified in the database and are used for two different reasons.

  • Page 49: Answering Machine Emulation

    2. The Monitor Time starts at the time the caller is connected to the user's voice mailbox. 3. For Answering Machine Emulation to operate, the extension must be forwarded to the voice mail system. 4. Predefined Call Forward or Extension Call Forward can be used for this purpose. DIGITAL TELEPHONE USER GUIDE - 35...

  • Page 50: Authority Code (Traveling Class Of Service)

    Conditions 1. Error tone is heard when an invalid account code is entered, and the telephone will return to an idle state. 2. When a valid account code is dialed, the extension connects to a CO line, and the Account Code CoS is verified before a call is placed.

  • Page 51: Automatic Hold

    3. The Automatic Hold feature places a call on Exclusive Hold. 4. If you have the Automatic Hold feature programmed on a feature key, the feature key lamp will light when the feature is enabled. DIGITAL TELEPHONE USER GUIDE - 37...

  • Page 52: Automatic Selection (Co/Intercom)

    This feature automatically selects a specific outside line or intercom (ICM) when the handset or the speakerphone key is pressed. 1. Press Feature 95. 2. Press chg to select the action you would like when your telephone goes off hook. Selections are:...

  • Page 53: Background Music (Bgm)

    2. BGM automatically turns off when an extension user receive or make a call. 3. BGM automatically turns on again when the telephone returns to an idle status. 4. Users with BGM enabled will not hear a system alarm reminder.
  • Page 54 2. Extensions in Do Not Disturb mode will cause the LED associated with that extension to flash. 3. Extensions that are busy will cause the LED associated with that extension to light steady. 4. The DSS function can be used to transfer calls to other extensions. DIGITAL TELEPHONE USER GUIDE - 40...

  • Page 55: Busy Ring Allow/Deny

    When a telephone line is ringing or transferred to a busy extension and Busy Ring is allowed, the user will hear muted ringing. When a telephone line is ringing or transferred to a busy extension and Busy Ring is denied, the user will hear a single burst of warning tone.

  • Page 56: Call Back - Extension

    Follow Me - Use the follow me feature to receive calls at a temporary location and activate the feature remotely from another extension. External - Forward incoming calls to another location or different telephone number. (This feature must be enabled for your extension in database administration.) DIGITAL TELEPHONE USER GUIDE - 42...
  • Page 57 Select next for more options. 3. Select direct to forward all calls directly to a new destination without ringing the extension first or select na (no answer) to forward telephone calls only when the extension does not answer. Press next for more options.
  • Page 58 4. Select bsy/na to forward calls when the extension is busy or does not answer a ringing call or ext to forward calls to an external telephone such as a cellular or home telephone number. Select folow to (follow me) forward all calls to another extension such as a conference room.

  • Page 59: One Touch Call Forward

    Forward Code number, the destination (such as voice mail) and select which type of call should be forwarded. When applicable enter the No Answer time. 3. The telephone will return to idle. One Touch Forward Operation Forward Feature...

  • Page 60: Call Park / Call Park Answer

    Call Park is similar to transferring a call to a hold location, that is accessible from any extension in the system. Conditions 1. Each telephone/extension has one personal extension number used to park one CO Line call. 2. Any extension can park a call at another (installed) extension.

  • Page 61: Call Pick-Up Group

    CALLER IDENTIFICATION - CALL LOG Each extension is equipped with a Call Log that stores both inbound (received) and outbound (dialed) telephone numbers. Use the navigation keys to select the Call Log. Press the up button to view outgoing and the down button to view incoming calls placed to/from the extension.

  • Page 62: Call Waiting

    Conditions 1. All OM-KTD30 telephones have a Caller ID Log. 2. If no name is delivered from the telephone company, only the number is displayed. 3. Proper programming of local area code(s) and the long distance prefixes are required to ensure accurate redialing of CID numbers from the Call Log.

  • Page 63: Data Rate

    Default Flexible Keys, also known as Feature Key Reset, allows the user to dial a code and bring all of the flexible keys back to factory default. This requires entry of a valid extension password. DIGITAL TELEPHONE USER GUIDE - 49...

  • Page 64: Default Settings

    Conditions 1. Flexible keys are not changed. 2. Any activated or deactivated feature is set back to default, but database parameters such as Class of Service, Predefined Forwarding etc., are not changed. DIGITAL TELEPHONE USER GUIDE - 50 Default Setting...

  • Page 65: Directed Call Pickup

    Do Not Disturb. DND may be activated while the telephone is in use or is idle. Extensions with a higher Class of Service (CoS) have the ability to override an extension’s DND setting.

  • Page 66: Do Not Disturb - Override

    Use the 1 key to select one of the special characters, when entering a name or preprogrammed message. Conditions 1. Default Enhanced Lettering Scheme = Scheme 0. DIGITAL TELEPHONE USER GUIDE - 52...

  • Page 67: Extension Feature Status Check

    EXTENSION FEATURE STATUS CHECK Feature #8 Extension Feature Status Check allows digital telephone users to quickly view the settings and status for all user-controlled features. It is also a great troubleshooting tool for technicians, allowing them to determine the status of specific features which are programmable by the user.

  • Page 68: Extension Password / Phone Lock

    Feature 54 Extension Pick-Up Groups allow you to dial a code and pick-up an actively ringing call within your group. The digital telephone will give a short double-tone burst and update the display to read PICK UP FAILURE when attempting to pick-up a call that is not within your group Conditions 1.

  • Page 69: Extension Reminder

    PBX system. For easy access it is recommended, in these two cases, the Flash feature code is programmed onto a Programmable Feature key. If Call Waiting is provided, by the telephone company, the Flash feature is used to answer a second incoming call while connected to another outside party.

  • Page 70: Forced Intercom Tone Ring

    1. It is not possible to force an extension from Tone Ring mode to Voice Announce mode if the extension is set to Tone Ring mode. 2. When an extension leaves a callback, the alert signal will ring. GROUP CALL PICK-UP Feature 54 See Call Pick-up DIGITAL TELEPHONE USER GUIDE - 56...

  • Page 71: Headset Jack

    4. There is a distinctive slow flash rate for a CO line that is on System Hold. 5. There is a distinctive rapid flash rate for a CO line that is on Exclusive Hold. DIGITAL TELEPHONE USER GUIDE - 57...

  • Page 72: Hold - Remind Time

    Holding Call Answer. Conditions 1. Holding Call Answer – Select also operates for intercom calls placed on hold. 2. If the person on hold hangs up, the system automatically releases the held CO line. DIGITAL TELEPHONE USER GUIDE - 58...

  • Page 73: Hot Key Enable / Disable

    HOT KEY ENABLE / DISABLE Feature #6 Hot Key is the automatic operation of dial pad keys while the telephone is idle. Once a digit is dialed from an idle extension, the digital telephone becomes active, and begins processing all digits dialed. For example, one extension can dial another just by dialing the extension number.

  • Page 74: Voice Mail Hunt Group

    Intercom dial tone is heard automatically upon lifting the handset or when pressing the Speaker key. If a called extension does not answer you can invoke a callback to that extension by pressing the soft button under cbck on the display. DIGITAL TELEPHONE USER GUIDE - 60...

  • Page 75: Intercom Call Back

    Feature 91 The Intercom Call Back feature is used to queue for an extension that may be busy or unattended. The next time the telephone becomes idle, the Call Back feature automatically rings the telephone that initiated the Call Back feature.

  • Page 76: Least Cost Routing

    MESSAGE NOTIFICATION AND FORWARDING Stay connected to the office from anywhere. The voice mail system can be programmed with an external telephone number, like a cell phone or pager, and send notification of a new voice mail message in the user’s office inbox.

  • Page 77: Monitor

    Mute key to join in on an existing Monitored telephone call. LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Iwatsu Voice Networks assumes no responsibility with regard to the use of this feature. Conditions 1.

  • Page 78: Mute

    Off-Hook Voice Announce is used. If the digital telephone is set to receive intercom calls using voice announce (Hands Free) and you are having a private conversation, simply press the mute key and the calling party can make an announcement, but will not be able to hear your conversation.
  • Page 79 If a headset is being used and the handset is not off hook, OHVA will not work. 2. If the extension user has the Mute function activated, the line remains muted until the Off-Hook Voice Announce is complete. DIGITAL TELEPHONE USER GUIDE - 65...

  • Page 80: On Hook Dialing (Hot Key Pad)

    Extensions with a flexible key programmed as an extension can transfer a call by pressing the key and hanging up. Conditions 1. An extension user may customize their telephone using Feature #3. PAGE Feature 50 Extension users may initiate various one-way page announcements: All Paging - All paging zones internal and external.

  • Page 81: Page (Allow / Deny)

    Once the code is entered, the system creates a private intercom call and releases the page port. Conditions 1. A page may be answered at any telephone by dialing the Meet Me Page code even if the page announcement is not heard over the telephone speaker.

  • Page 82: Pause / Pause Insertion

    When entering a pause it appears as a P on the telephone display. A pause may be inserted in a number stored as an extension Speed Dial number or in a System (Common) Speed Dial bin.

  • Page 83: Programmable Feature Key Programming

    PROGRAMMABLE FEATURE KEY PROGRAMMING Feature #3 Each digital telephone has dual-color Programmable Feature keys that can be programmed as a CO line, extension, or feature. These are called programmable features since each telephone is individually programmed and the programming can be changed at any time.
  • Page 84 6. To reprogram the feature key, press chg within 3 seconds of pressing the programmable feature key. 7. Select line, ext or feat. line - 1 - 9 (depending on the configuration) ext - Any valid extension in the system feat - Any valid feature. DIGITAL TELEPHONE USER GUIDE - 70...
  • Page 85 Enter the CO line to add or press save to clear this key: 9. Example 2 - When programming an extension: Enter the extension that will appear on that programmable feature key or press save to clear this key: DIGITAL TELEPHONE USER GUIDE - 71...
  • Page 86 3. Any feature key programmed with a code previously assigned to a different feature key will cause the previously programmed feature key to become unassigned. 4. Programmable Feature keys can be cleared of any feature code/directory number by pressing save before entering a code/number. DIGITAL TELEPHONE USER GUIDE - 72...

  • Page 87: Pulse To Tone (Dtmf) Conversion

    3. When a holding or transferred call begins to recall, the outside party will hear transfer ring-back tone. 4. During recall, the CO line returns to System Hold allowing any extension with normal CO line receive privileges to retrieve the recalling line. DIGITAL TELEPHONE USER GUIDE - 73...

  • Page 88: Reminder Tones

    2. Ringing levels can be adjusted from the lowest level 1 to the highest level 4. 3. An audible tone is heard when the maximum and minimum volume levels have been reached. 4. As ringing levels are adjusted the current setting is displays on the LCD. DIGITAL TELEPHONE USER GUIDE - 74...

  • Page 89: Ringing Line Priority

    LED on the key is lit solid. 3. If this feature code is dialed and the selected relay is not operational, one double tone burst (error tone) is heard. DIGITAL TELEPHONE USER GUIDE - 75...

  • Page 90: Save Dialed Number (Sdn)

    1. The speakerphone function is impacted by environmental conditions. 2. Operation of the speakerphone in high noise areas may yield less than adequate results. If this is the case in the area where your telephone is located, the handset may be used to improve connection conditions.

  • Page 91: Security Control

    2. Select all, or 1st to activate all or just the first Security Alarm Sensor, press next to select the 2nd, 3rd, and 4th sensor. 3. Enter the password that is used to activate and deactivate the Security Alarm Sensor. DIGITAL TELEPHONE USER GUIDE - 77...

  • Page 92: Speed Dial (Abbr) - Extension /System

    To program an extension personal speed bin: 1. Enter Feature 1, and the speed dial bin to be programmed. Valid entries are 00-19. 2. Press chg. DIGITAL TELEPHONE USER GUIDE - 78...

  • Page 93: Examples

    3. Example 3 - To chain one speed dial number to another, press Feature 1 plus the speed dial number location to dial. For example, if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the number 12345678901234567890 into locations 20 and 21: Enter into location 20: 1234567890Feature 1 21.

  • Page 94: Special Entry Codes

    Pre-programmed Status Messages: Number Message Number Out for lunch Be back soon Left for the day In a meeting DIGITAL TELEPHONE USER GUIDE - 80 Description The Pound Key Chaining Speed Bins Together Message Out of office On vacation Empty - customizable...
  • Page 95 Special Characters (See Enhanced Lettering Scheme) Enters a number if pressed before the digit or lower case if pressed after the digit Space or go to the next character DIGITAL TELEPHONE USER GUIDE - 81 Press Three Press Four Times...

  • Page 96: Text Messages

    Special Characters (See Enhanced Lettering Scheme) Enters a number if pressed before the digit or lower case if pressed after the digit Space or go to the next character DIGITAL TELEPHONE USER GUIDE - 82 Press Three Press Four Times...

  • Page 97: Touch Tone On/Off

    Touch Tone On/Off can be used to customize a users’ telephone tactile response of dial pad key operation. When On, pressing the dial pad keys causes a subtle beep tone to be emitted from the telephone speaker as an assurance that the key operation was successful. The factory default = Touch Tone Off.

  • Page 98: Transfer Beep

    TRANSFER BEEP Feature 79 When a call is transferred an audible tone is heard. Dial Feature 79 to disable this tone. Conditions DIGITAL TELEPHONE USER GUIDE - 84...

  • Page 99: Voice Announce / Hands-Free Reply

    For private conversations, press the mute key on your telephone and the voice announce option becomes private. You must press the mute key to speak to the calling party.

  • Page 100: Voice Call Recorder (One Touch Record)

    IWATSU VOICE NETWORKS, its distributors, and the manufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from the use or misuse of this feature.

  • Page 101: Volume Control

    The volume for this mode/function is now set. Conditions 1. Users may adjust the ringing volume while the digital telephone is not in use or while it is ringing. 2. When adjusting the ring volume, the display will temporarily show the current setting.

  • Page 102: Voice Mail System (Om-Vml Card)

    USING YOUR MAILBOX If the OM-VML Voice Mail Card is installed in your telephone system, the display on your OM-KTD30 telephone will indicate how many New messages, and how many Saved messages are currently in your mailbox. In the display you will see N:00 which means that you have no new messages;...

  • Page 103: Your Mailbox Will Give You The Following List Of Options

    Press 5 to record your name. This is used whenever a caller is transferred to your mailbox from the auto attendant. The name should only include your first and sometimes your last name. For example, you may say “Ken” or “Ken Williams”. DIGITAL TELEPHONE USER GUIDE - 89...

  • Page 104: Set Pager Notification

    This message begins to play as soon as it dials your remote telephone number, so when you answer your telephone it may not be at the beginning of the message. Just input your password and you will be able to retrieve your messages.

  • Page 105: Exit

    5 – Hear the Header Information Press 5 to listen to the header or envelope information such as the time and date that the message was received. DIGITAL TELEPHONE USER GUIDE - 91...

  • Page 106: Copy The Message To Another Mailbox

    Press * to skip over this message and save it as a new message. # - Exit and Return to Previous Menu Press # to skip over this message return to the previous menu. DIGITAL TELEPHONE USER GUIDE - 92...

  • Page 107: Section 3 - Attendant Position User Guide

    Section 3 – Attendant Position User Guide...
  • Page 108 OMEGA-PHONE 924 ATTENDANT POSITION USER GUIDE - 94...

  • Page 109: Attendant Position

    ATTENDANT POSITION Any OM-KTD30 Digital Key Telephone may serve as the Attendant (At default the Attendant is extension 10). The Attendant supports several general system functions like Line Recall, Forced Incoming ICM Call Forward, and Manual Night or Alternate Service Mode Operation as well as Voice Mail Shutdown.

  • Page 110: Call Forward Status Lamp Control

    A second table (also with a maximum of 50 entries) is available to single-out desired telephone numbers from a larger group of numbers that are not desired. For example, all numbers from area code 976 are rejected, but there is one number from that group (976 - 555-1212) that you want to allow.

  • Page 111: Optional Sensor Function

    Therefore, the alarm delay (measured in minutes) allows a preset time to pass before the alarm sensor activates. 2. SC. AL. Cancel - Like an alarm system, the telephone system can alert internal or external parties of an open sensor. The Security Alarm Cancel is a timer which allows the situation to be investigated before sending the alert notification.

  • Page 112: Service Mode

    9P01188635773141. 3. To chain one speed dial number to another, press Feature 1 plus the speed dial number location. For example; if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the number 12345678901234567890, for example, into locations 20 and 21: Enter into location 20: 1234567890 Feature 1 21.

  • Page 113: Voice Mail Shutdown Procedure

    VOICE MAIL SHUTDOWN PROCEDURE The Attendant can shutdown the voice mail system. This procedure must be performed prior to a telephone system power down. 1. Press Feature #0 (From any digital station) and enter the Attendant Password to login as the Attendant.
  • Page 114 OMEGA-PHONE 924 ATTENDANT POSITION USER GUIDE - 100...

  • Page 115: Section 4 - Single Line Telephone User Guide

    Section 4 – Single Line Telephone User Guide...
  • Page 116 OMEGA-PHONE 924 SINGLE LINE TELEPHONE USER GUIDE - 102...

  • Page 117: Single Line Telephones

    However, when attached to an Omega-Phone 924 system, you will find that an SLT has access to many of the same features as the OM-KTD30 Digital Key telephone, including Caller ID. Single Line Telephone (SLT)

  • Page 118: Feature Codes

    Page Page Answer (Meet Me) Phone Lock Pulse to Tone Speed Dialing (SLT) Voice Mail SINGLE LINE TELEPHONE USER GUIDE - 104 Single Line Telephones # 0(x) # 55 #2(y) Y = 0 - Idle Forward 1 - Busy Forward...

  • Page 119: Feature Operation

    Digital Key telephones the ability to access specific outside lines rather than dialing the line group code. Conditions: 1. The CO line must be connected to the telephone company facility or error tone will be heard. ACCOUNT CODE Account Codes are passwords that are verified in the database, which are used for two different reasons.

  • Page 120: Call Attendant (Operator)

    Conditions: 1. Error tone is heard when an invalid Account Code is entered, and the telephone will return to an idle state. 2. When a valid account code is dialed the extension is connected to a CO line, and the Account Code’s Class of Service is verified before a call is placed.

  • Page 121: Call Forward

    1. Press #2. 2. Using the table on the following page: Enter the type of call forwarding, followed by the destination, what type of calls to forward, and the no answer time if applicable. SINGLE LINE TELEPHONE USER GUIDE - 107...

  • Page 122: One Touch And Single Line Telephone Forward Operations

    One Touch and Single Line Telephone Forward Operations. (The # key is the Feature key on SLTs) Feature Destination Type Codes Code Idle Busy Direct Follow 87 Voice Mail 10 - 37 Extension 82 - 89 Hunt Group Answer Busy/No...

  • Page 123: Call Pick-Up Group

    2. The Call Pick-Up feature code can be programmed on any programmable feature key. 3. If several calls (with the same priority) are ringing at an extension, the calls are answered in the order in which they are received. SINGLE LINE TELEPHONE USER GUIDE - 109...

  • Page 124: Do Not Disturb

    Class of Service (CoS) have the ability to override an extension’s DND setting. A short stutter tone is audible when DND is active. A digital telephone is capable of having the DND feature assigned to a programmable key that will light whenever DND is active.

  • Page 125: Extension Pick-Up Groups

    Conditions 1. The Extension Reminder is automatically canceled after the programmed reminder play time. 2. The Extension Reminder time is entered in military (24 hour) format. For example: 8:05pm is entered as 20:05. SINGLE LINE TELEPHONE USER GUIDE - 111...

  • Page 126: Flash - Central Office (Co) Line

    1. When an extension leaves a callback, the alert signal will ring. GROUP CALL PICK-UP See Call Pick-up. HOLD A Single Line Telephone can place calls on hold by pressing a fixed Flash key or by pressing the hook-switch. SINGLE LINE TELEPHONE USER GUIDE - 112...

  • Page 127: Last Number Redial

    LAST NUMBER REDIAL #8 or fixed redial key Last Number Redial (LNR) allows the user to automatically dial the last number dialed from your telephone. The LNR feature retains up to 20 digits for each extension. Conditions: 1. Last Number Redial only works with CO line calls.

  • Page 128: Page (Meet Me)

    1. Only one station may page at a time. Error tone is heard if a second page is attempted. 2. A Single Line Telephone may initiate a page and use the Meet Me Page feature will not receive a page announcement.

  • Page 129: Pulse To Tone (Dtmf) Conversion

    PULSE TO TONE (DTMF) CONVERSION The Pulse to Touch Tone (DTMF) conversion feature enables the system to use Dial Pulse (rotary) outgoing telephone company lines and access special services which require DTMF tones. A limited number of applications may still only support Pulse dialing for outgoing calls, but after reaching an outside party, the use of Touch Tone mode may be required.

  • Page 130: Reminder Tones

    Flash key to administer call-processing operations like transfer and hold. This fundamental call control is handled in the form of specific hook-switch operations. These are known as Hook-switch Flash or just Flash commands. Conditions: SINGLE LINE TELEPHONE USER GUIDE - 116...

  • Page 131: Speed Dial (Abbr) - Extension /System

    SPEED DIAL (ABBR) – EXTENSION /SYSTEM Single Line Telephones can store up to 20 station speed bins using the #1 feature code. To dial a speed bin, a Single Line Telephone uses the *1 feature code. Special Entry Codes: Display Entry Code...

  • Page 132: Warning Tone / Co Line Call Limiter

    1. This feature is not recommended as a Toll Saver option and should be used only for specific applications. 2. Additional calls can be made at the extension following the expiration of the Warning Tone/Drop Call operation. SINGLE LINE TELEPHONE USER GUIDE - 118...

  • Page 133: Voice Mail System (Om-Vml Card)

    1 - Listen to new messages Press 1 to listen to any new messages in your mailbox. 2 - Send a new message Press 2 to send a message to another subscriber in the voice processing system. SINGLE LINE TELEPHONE USER GUIDE - 119...

  • Page 134: Change Password

    This message begins to play as soon as it dials your remote telephone number, so when you answer your telephone it may not be at the beginning of the message. Just input your password and you will be able to retrieve your messages.

  • Page 135: Direct Message Delivery

    * - Clipboard Recording (One Touch Record) All messages that are recorded while on a telephone call are placed into the clipboard area. These messages do not send any type of message notification to the extension, pager or remote telephone numbers.

  • Page 136: Listen

    Press * to skip over this message and save it as a new message. # - Exit and Return to Previous Menu Press # to skip over this message return to the previous menu. SINGLE LINE TELEPHONE USER GUIDE - 122...

  • Page 137: Section 5 - Doorphone User Guide

    Section 5 – Doorphone User Guide...
  • Page 138 OMEGA-PHONE 924 DOORPHONE USER GUIDE - 124...

  • Page 139: Doorphones

    DOORPHONES The OM-DDPH Doorphone provides an economical and simple method to allow visitors to make an intercom call to gain entrance to your building. Operation To place a call from a Doorphone: 1. Press and release the key on the Doorphone, you will hear a ringing tone and the lamp on the key will change from red to green.

  • Page 140: Notes

    NOTES: DOORPHONE USER GUIDE - 126...

This manual is also suitable for:

Omega-phone 924

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