Communications Problems; Error Messages - Intermec 4630 User Manual

4630 and 4830 Bar Code Label Printers User's Manual

Communications Problems

If your printer is not receiving downloaded data or you cannot reach a certain
menu on the control panel, try the solutions in the following table.
Symptom Cause
Printer does not Printer is offline.
communicate with
host.
Main Port or Auxiliary Port
commands incorrectly set.
Damaged or incorrect I/O cable.

Error Messages

Most of the problems the printer may encounter will generate an error message
and cause the Alert light to flash. If this happens, find the message in the table
below and follow the instructions to fix the problem.
Error Message
+12 VDC ERROR
+24 VDC ERROR
80960 RAM ERROR
80960 ROM ERROR
4-6
Problem
Power supply output voltage is not
within the acceptable operating range.
Power supply output voltage is not
within the acceptable operating range.
One of the printer's microprocessors
cannot access RAM. Printing stops
and the control panel locks up. When
the printer power is cycled, this
message appears.
The printer's microprocessor cannot
access ROM. Printing stops and the
control panel locks up. When the
printer power is cycled, this message
appears.
Solution
Press On line/Off line on the control panel.
Make sure printer port settings and the host
port settings match. You can review the
printer port settings by using the menu
panel, or print a user-defined configuration
test label.
Check the connections at both ends or
replace the cable. Refer to Chapter 1 and
Appendix B.
Solution
Shut off the printer. Contact your
Intermec service representative.
Shut off the printer. Contact your
Intermec service representative.
Cycle the printer power again. If the
message reappears, turn off the printer
and contact your Intermec service
representative.
Cycle the printer power again. If the
message reappears, turn off the printer
and contact your Intermec service
representative.