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Troubleshooting
PROBLEMS.CAN D"SOLUTJ.O;NSi
Problems Sending
faXe$.:i'·
The document does
no~ f~ed_properly
•
Remove the document, then place it back in the automatic
document feeder (ADF). For multipage documents remove the
document andtap the edge of the stack on a flat surface to
even the edges. Then place it back in the automatic document
feeder (ADF) until it stops. (---7 p. 3-A)
•
Clean the fax roller as, described on page 7-4.
•
Make sure the operation panel is properly closed. (---7 p. 7-5,
step 6)
Can't send a fax
•
Make sure you get a dial tone when you lift the handset. If there
is no dial tone, make sure the fax is properly connected as
described on page 2..;13. If there is still no dial tone, contact
your -local telephone company.
•
Make sure the dialing method (tone or pulse) is set correctly. See
page A-3, "TEL LINE TYPE" and page 2-36 for details on setting.
•
If you used a One-Touch or Coded Speed Dialing button, check
its contents to make sure they are correct.
•
If using memory sending, make sure no documents are waiting
to be sent ahead of your document or that your document was
not deleted from memory.
•
The unit may have overheated and shut itself down. If you
suspect this, turn it off and let it cool for several minutes, then
try using it again.
•
Print an activity report and check for an error code. (---7 p. 6-2)
•
Call the person
you~re
sending the fax to and make sure their
fax machine has paper in it and is ready to receive faxes.
•
M(lke sure the receiving fax machine is a G3 machine.
•
If none of the above seem to help, try turning the fax off. Wait
five seconds and turn it on again,
The faxes you send are spotted or dirty
•
Find out whether the problem is in your fax by making a copy
with it: if the copy is clear, the receiving fax machine may be
causing the problem; if the copy is spotted or dirty, clean the
inside of your fax. (---7 p. 7-3)
Can't send using error correction mode (ECM)
•
Make sure your fax is setfar ECM·sending, (---7 p. A-7)
•
Make sure the receiving fax machine supports ECM; many do
not. 'If the receiving machine does not support ECM, the fax
automatically sends the fax in normal mode.
Errors frequently occur during sending
•
Lower the speed at which the unit sends faxes in the TX START
SPEED setting of the SYSTEM SETTINGS (14400 bps to 9600
bps for example). (---7p.A-13)
8-9
•
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