General Troubleshooting Checklist - Intel EtherExpress PRO/100 User Manual

The above configuration will work with the PRO/100 PC Card driver
at memory location C8000.
ZEOS laptops
These computers must run in I/O mode and needs to have the keyword
MODE IO in the NET.CFG file or MODE=IO in the PROTOCOL.INI
file.

General Troubleshooting Checklist

Try the following troubleshooting measures before calling Intel
Customer Support:
• Read the README file on the floppy disk. It contains important
information (including known incompatibilities and machine
specific issues) that may solve your problem.
• Obtain current versions of drivers for your adapter from the Intel
BBS or http://support.intel.com.
• Boot the computer in a clean environment (press F8 or hold
down the Shift key to bypass loading of CONFIG.SYS and
AUTOEXEC.BAT), then use the Intel test utility to see if the
adapter is functioning and detecting network traffic.
• When loading drivers or running the test utility, have the dongle
cable attached to the PRO/100 PC Card.
• Under Novell, ensure that the FRAME TYPE you are using is
the same as that of the file server. The server frame type should
be specified as the first frame type in the NET.CFG.
• In a twisted pair environment, try plugging directly into the hub
or concentrator.
• Try using a network connection that works for another com-
puter.
• Try using the Intel adapter on a different computer.
• Try another Intel adapter if available.
• If your computer has multiple PC Card sockets, move the
adapter to another socket.
Troubleshooting
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