Internet Access - ZyXEL Communications NBG5715 User Manual

Chapter 23 Troubleshooting

23.4 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide.
Make sure you entered your ISP account information correctly in the WAN screen. These fields are
2
case-sensitive, so make sure [Caps Lock] is not on.
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
3
client are the same as the settings in the AP.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4
If the problem continues, contact your ISP.
5
I cannot access the Internet anymore. I had access to the Internet (with the NBG5715), but
my Internet connection is not available anymore.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Reboot the NBG5715.
2
If the problem continues, contact your ISP.
3
The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. Look at the LEDs, and check
1
If the NBG5715 is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
Check the signal strength. If the signal strength is low, try moving the NBG5715 closer to the AP if
2
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
Reboot the NBG5715.
3
If the problem continues, contact the network administrator or vendor, or try one of the advanced
4
suggestions.
Advanced Suggestion
170
Section 1.5 on page 17.
Section 1.5 on page 17.
NBG5715 User's Guide