Placing Calls On Hold; Holding Calls - Comdial Scout II User Manual

6. PLACING CALLS ON HOLD

You can place calls on hold and pick them up a short time later in
several different ways. This chapter explains the various methods
you can use to hold a call.
Section 6.1, Holding Calls
Section 6.2, Handling Hold Recalls
Section 6.3, Parking Calls
Section 6.4, Handling Park Recalls

6.1 Holding Calls

You can place a call on hold and pick it back up a short time later.
With a regular hold, either you can pick up the held call at your tele-
phone, or another user can pick it up at another telephone if that tele-
phone shares the held call line with your telephone. With an
exclusive hold condition, you must pick the held call up at your tele-
phone; no other telephone has access to it. You can also answer and
place on hold a call that is on a line that does not appear at your tele-
phone (a call that is parked or transferred to you, for instance).
After a call has been on hold for the period of time (set by the installer
of your system), the system will cause a one-second tone burst to
sound at your telephone, and the flash rate of the line button becomes
faster. If the call is on exclusive hold, it will revert to manual hold
after the hold recall time period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that
you or any other user can pick up this call at any station that has
access to the group intercom.
Jun '02 Comdial
Scout II User's Guide
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