Comdial SCS 8324F User Manual
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Comdial SCS 8324F User Manual

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DSU II Digital Expandable Systems
Attendant Manual
GCA70245.07 06/03
Printed in U.S.A.

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Summary of Contents for Comdial SCS 8324F

  • Page 1 DSU II Digital Expandable Systems Attendant Manual GCA70245.07 06/03 Printed in U.S.A.
  • Page 2 •Impact 8024S-** Rev. A and later. •Impact SCS 8324S-** Rev. A and later •Impact SCS 8312S-** Rev. A and later •Impact SCS 8324F-** Rev. A and later Contact your Comdial dealer for updates of this as well as other Comdial publications.

  • Page 3: Table Of Contents

    Table of Contents 1. Getting Started ... 1 1.1 Setting Up Your Speakerphone ... 1 1.1.1 Positioning Your Speakerphone ... 2 1.1.2 Setting Display Contrast ... 3 1.1.3 Setting a Personal Ringing Tone... 4 1.1.4 Setting Volume Levels... 5 1.1.5 Answering and Making Calls... 6 1.2 Understanding the Basic Functions ...
  • Page 4 3.4.1 Redial - Last-Dialed Number ... 32 3.4.2 Automatic Redial... 32 3.4.3 Redial Programming (Storing Numbers) ... 33 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) 3.6 Camping On and Queuing ... 35 3.6.1 Busy or Idle Station, Automatic Callback... 35 3.6.2 Busy Station, Wait For An Answer (Call Waiting) ...
  • Page 5 6.4.5 Assist Button... 66 6.4.6 Automatic Redial Button ... 67 7. Other Features... 69 7.1 Line Groups ... 69 7.2 Volume Control ... 70 7.2.1 Setting Current Volume Level ... 70 7.2.2 Muting Your Speakerphone ... 71 7.3 Default Volume Control ... 72 7.4 Background Music ...
  • Page 6 8.10 System Alarm Reporting ... 105 8.11 Direct Inward Station Dialing (DISD) ... 106 8.12 Digital Voice Announcing (DVA) ... 107 8.12.1 Day answer messages... 108 8.12.2 Night answer messages ... 108 8.12.3 Recall messages... 108 8.12.4 Drop message ... 109 Appendix A Feature Access Codes ...

  • Page 7: Basic Operation

    GCA70245 ABOUT THIS BOOK As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi- enced users.
  • Page 8 Following the advanced feature descriptions are two reference tables that provide a summary and reference of features. Appendix A Appendix B Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary.
  • Page 9 GCA70245 The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system net- working connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communica- tions through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support.
  • Page 10 Notes Comdial August, 03...

  • Page 11: Getting Started

    1. GETTING STARTED Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators.

  • Page 12: Positioning Your Speakerphone

    Getting Started 1.1.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.

  • Page 13: Setting Display Contrast

    3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place. Also remember, as with any piece of electronic equipment, your tele- phone may be damaged by contact with liquids.

  • Page 14: Setting A Personal Ringing Tone

    Getting Started 1.1.3 SETTING A PERSONAL RINGING TONE You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. • To select one of the ring tones, proceed as follows: 1.

  • Page 15: Setting Volume Levels

    1.1.4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. • To set the ringer loudness level, —While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness...

  • Page 16: Answering And Making Calls

    Getting Started 1.1.5 ANSWERING AND MAKING CALLS Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. •...

  • Page 17: Understanding The Basic Functions

    1.2 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. •...
  • Page 18 Getting Started GCA70-245 Impact 8024S-** LCD Speakerphone Impact SCS 8312S=** LCD Speakerphone Comdial August, 03...

  • Page 19: Your Speakerphone's Buttons

    1.3 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. Interactive Buttons (located below alphanumeric display) • Provide quick and easy access to system features. • Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable).
  • Page 20 Getting Started Shift Button (SHIFT) • Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location— a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier.
  • Page 21 DSUII Attendant User’s Guide Volume Control (VOLUME UP or VOLUME DOWN) • Regulates the volume of the ringer, speaker, handset, headset, and group listening mode. Impact 8012S-** LCD Speakerphone August, 03 Comdial...

  • Page 22: Your Speakerphone's Display Lights

    Getting Started 1.4 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button): • Steady red = station is in use or in Do Not Disturb. •...
  • Page 23 Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF buttons.

  • Page 24: Understanding The Rings Patterns

    Getting Started 1.5 Understanding the Rings Patterns • Two short rings = intercom call. • Single longer ring = outside call. • One short ring burst = voice announce. • Three short ring bursts = ring back from a held call, callback from a queued call.

  • Page 25: Answering Calls

    2. ANSWERING CALLS 2.1 Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line pref- erence at your station, an orange light flashes next to the line that your station answers when you lift the handset;...

  • Page 26: Answering Intercom Calls

    Answering Calls 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

  • Page 27: Monitored Stations

    2.3 Monitored Stations When the installer assigns the personal intercom number of one tele- phone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station.

  • Page 28: Holding Calls

    Answering Calls 2.4 Holding Calls This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call.

  • Page 29: Hold Recalls

    2.4.2 HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

  • Page 30: Directed Hold

    Answering Calls 2.4.3 DIRECTED HOLD This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time.

  • Page 31: Night Transferred Calls - Line Answer From Any Station

    2.5 Night Transferred Calls - Line Answer From Any Station When you, as the attendant, program the system for nighttime oper- ation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line.

  • Page 32: Call Pickup

    Answering Calls 2.7 Call Pickup In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations. 2.7.1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group.
  • Page 33 If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) using that button. For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 17.

  • Page 34: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    Answering Calls 2.8 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 2.8.1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
  • Page 35 You can respond with a non-verbal response by pressing a pro- grammed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). • To respond to a SOHVA nonverbally through Response Messaging, 1.

  • Page 36: Blocking A Sohva

    Answering Calls GCA70-245 2.8.2 BLOCKING A SOHVA You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 27 for more information. • To respond to a SOHVA by blocking, —SELECT BLOCK when you hear SOHVA tone.

  • Page 37: Voice Announce Blocking

    2.9 Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs.
  • Page 38 Answering Calls GCA70-245 Notes: Comdial August, 03...

  • Page 39: Making Calls

    3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

  • Page 40: Making Intercom Calls

    Making Calls 3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 41: Automatic Dialing

    3.3 Automatic Dialing This feature provides one- or two-button speed dialing using pro- grammable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

  • Page 42: Redialing

    Making Calls 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER The system provides each station with a last number redial feature. This feature saves 16 digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number.

  • Page 43: Redial Programming (Storing Numbers)

    3.4.3 REDIAL PROGRAMMING (STORING NUMBERS) When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location. To save a number, you press a SAVE button before hanging up after you dial the number.

  • Page 44: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.

  • Page 45: Camping On And Queuing

    3.6 Camping On and Queuing 3.6.1 BUSY OR IDLE STATION, AUTOMATIC CALL- BACK If the telephone you have called on an intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before).

  • Page 46: Busy Station, Wait For An Answer (Call Waiting)

    Making Calls 3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the telephone you have called is busy, you can send a call waiting tone to that busy telephone and wait on the line for an answer. • To camp on when you hear a busy signal, 1.

  • Page 47: Executive Override

    3.7 Executive Override You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen options remains displayed.) Conditions for executive override are as follows: Calling station has class of service that enables busy override.
  • Page 48 Making Calls GCA70-245 Notes: Comdial August, 03...

  • Page 49: Advanced Call Handling

    4. ADVANCED CALL HANDLING 4.1 Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. • To queue for a line group, 1.

  • Page 50: Call Transferring

    Advanced Call Handling 4.2 Call Transferring 4.2.1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
  • Page 51 • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. SELECT RECON to reconnect the call to your station, 2. SELECT SOHVA to interrupt the call and tell the intercom party that a call awaits, 3.

  • Page 52: Unscreened Call Transfers

    Advanced Call Handling 4.2.2 UNSCREENED CALL TRANSFERS Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them. The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps-on and awaits an answer if that station is busy.

  • Page 53: Conferencing

    4.3 Conferencing 4.3.1 CREATING A CONFERENCE CALL When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make con- ference calls that involve up to five parties, including you as the orig- inating party, in any combination of outside lines and intercom parties.

  • Page 54: Unsupervised Conference Calls

    Advanced Call Handling 3. PRESS TRNS/CONF. 4.3.2 UNSUPERVISED CONFERENCE CALLS If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsuper- vised conference”...

  • Page 55: Call Parking

    4.4 Call Parking You can place a call on hold in the system so that it can be answered from any station, even though that station may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.
  • Page 56 Advanced Call Handling • To place a park recall on hold at your station, —SELECT HOLD. After the call remains on hold for a period of time, it rings back to your tele- phone as a hold recall. Outside Caller Other Stations Your...

  • Page 57: Call Forwarding

    4.5 Call Forwarding 4.5.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just your prime line and intercom calls or forward every call that rings at your station.
  • Page 58 Advanced Call Handling • To cancel call forwarding, 1. SELECT OPTIONS. 2. SELECT NEXT until CFWD appears. 3. SELECT CFWD. 4. SELECT PERS for prime line and intercom calls, OR SELECT ALL for all calls. 5. SELECT CLEAR to disable call for- warding.

  • Page 59: Call Forward Outside System (Cfos)

    4.6 Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups. Since CFOS involves out- bound calls, those calls are subject to all line access and toll restriction normally imposed on your calls.
  • Page 60 Advanced Call Handling GCA70-245 Notes: Comdial August, 03...

  • Page 61: Nonverbal Messaging

    5. NONVERBAL MESSAGING 5.1 Station-to-Station Message Delivery When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. This light indicates that you have requested a callback.

  • Page 62: Message Waiting Light And Messaging

    Nonverbal Messaging 5.2 Message Waiting Light and Messaging A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automati- cally call the station that turned it on.
  • Page 63 • To turn on the message waiting light at an idle telephone, 1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for Impact SCS models. 2. DIAL extension number of station to be alerted. The message waiting light of called station will flash. •...

  • Page 64: Lcd Message Delivery

    Nonverbal Messaging 5.3 LCD Message Delivery You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD. When you set a message, the intercom light at your telephone flashes to indicate that the feature is active.
  • Page 65 (Write attendant supplied messages here) Dial Code Back At Call August, 03 DSUII Attendant User’s Guide LCD Message List Message Comdial...

  • Page 66: Assist Button Message Delivery

    Nonverbal Messaging 5.4 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assis- tance while you are on a call. Your message shows in the supervisor’s telephone display.

  • Page 67: Rogramming

    6. ROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF program- mable location allows you to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently.

  • Page 68: Autodial And Speed Dial Numbers

    rogramming Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
  • Page 69 4. PRESS programmable button or key- pad button to choose storage location. 5. SELECT line button to dial out on or press INTERCOM. —OR— If your system provides line groups, dial 1, 2, 3, or 4 for line group 1, 2, 3, or 4, or dial 0 to have the system automatically choose the line for you.

  • Page 70: Feature Access Codes

    rogramming 6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 71 As you program numbers, fill in the identification strips on your tele- phone as well as these tables. Autodial Numbers, Features or DSS Locations (Programmable Buttons) Personal Speed Dial Numbers August, 03 DSUII Attendant User’s Guide (Keypad Buttons) Comdial...

  • Page 72: Feature Buttons

    rogramming 6.4 Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier. To create feature buttons, use the interactive buttons to select the feature you want to store, and then store the feature on a programmable button (see the instructions on the next page).
  • Page 73 • To create standard feature access buttons proceed as follows: 1. SELECT OPTIONS. 2. SELECT NEXT until FEAT appears. 3. SELECT FEAT. 4. SELECT NEXT until desired feature choice is displayed. 5. SELECT one of the buttons below the currently displayed selections to choose your desired selection.

  • Page 74: Response Message Button

    rogramming 6.4.1 RESPONSE MESSAGE BUTTON Response messaging allows you to reply in a non-verbal manner to a voice announce or tone-signaled intercom call or to a subdued off- hook voice announce call if the intercom caller is using an LCD speakerphone.

  • Page 75: Subdued Off-Hook Voice Announce (Sohva) Button

    6.4.3 SUBDUED OFF-HOOK VOICE ANNOUNCE (SOHVA) BUTTON This feature allows you to program a button at your station that you must press before delivering a SOHVA call. This SOHVA enabled button allows you, after hearing a busy signal, to decide whether to interrupt the called party in a SOHVA manner.

  • Page 76: Assist Button

    rogramming 6.4.5 ASSIST BUTTON This feature allows you to program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display.

  • Page 77: Automatic Redial Button

    6.4.6 AUTOMATIC REDIAL BUTTON You can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automatically dials the number, and waits for a response. It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset.
  • Page 78 rogramming GCA70-245 NOTES: Comdial August, 03...

  • Page 79: Other Features

    7. OTHER FEATURES 7.1 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement. •...

  • Page 80: Volume Control

    Other Features 7.2 Volume Control 7.2.1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode. •...

  • Page 81: Muting Your Speakerphone

    • There are at least eight headset loudness levels that you can set for the current call as follows: —While on a call and in headset mode, PRESS the VOLUME UP OR VOL- UME DOWN button once for each change in loudness that you desire. •...

  • Page 82: Default Volume Control

    Other Features 7.3 Default Volume Control When you change the loudness, that change remains in effect until you change it again (referred to as default setting). • Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1.

  • Page 83: Background Music

    7.4 Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. • To turn the music on, 1.

  • Page 84: Do Not Disturb Condition

    Other Features 7.5 Do Not Disturb Condition You can set your telephone to a do not disturb mode using the desig- nated interactive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones.

  • Page 85: Account Codes

    7.6 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

  • Page 86: Paging

    Other Features 7.7 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. Your system installer can interface a dedicated paging port or a spare line port with an external paging amplifier.
  • Page 87 Zone paging allows groups of stations to receive announcements through the station speakers. Your system installer can enable zone paging in up to four different zones. Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier.

  • Page 88: Tracker Paging System

    Other Features 7.8 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 89 • To send a call back message to someone’s Tracker Pager after receiving a ring no answer, 1. MAKE an intercom call to someone and receive no answer. 2. PRESS programmed TRACK button OR DIAL #01. 3. After your station returns to idle* hang up handset or press SPEAKER to end.
  • Page 90 Other Features • To park a call and have Tracker Pager tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF. 2. DIAL Extension. 3. PRESS programmed TRACK button OR DIAL #01. 4. Your display shows park orbit (91 through 99) and then returns to idle*.

  • Page 91: Auxiliary Jack

    7.9 Auxiliary Jack NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer.
  • Page 92 Other Features • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. PRESS INTERCOM. 2. DIAL **1. 3. PRESS programmable button. 4. DIAL a feature code 94 = Headset Button, 95 = External Ringer Button, 96 = Tape Recorder Button, 97 = External Pager Button.

  • Page 93: Automatic Set Relocation

    7.10 Automatic Set Relocation If your installer has equipped your system with automatic set relo- cation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 94: Service Observing

    Other Features 7.11 Service Observing If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. •...

  • Page 95: Toll Restriction Override

    7.13 Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station.

  • Page 96: Dial By Name

    Other Features 7.14 Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a prepro- grammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name.

  • Page 97: Programmed Button Display

    7.15 Programmed Button Display 7.15.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS. 2. SELECT NEXT until the QUERY option appears.

  • Page 98: Data Interface Unit

    Other Features 7.16 Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.

  • Page 99: Imist Module

    7.17 IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

  • Page 100: Dss/Blf Console Operation

    Other Features GCA70-245 7.18 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previ- ously in this guide.

  • Page 101: Accessing The Dss/Blf Console Button Levels

    DSUII Attendant User’s Guide 7.18.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is cur- rently active.
  • Page 102 Other Features GCA70-245 Notes: Comdial August, 03...

  • Page 103: Attendant Features

    8. ATTENDANT FEATURES 8.1 LCD Message Creation When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speaker- phone within your system. Your system provides two default mes- sages: “Back at .

  • Page 104: Lcd Message Creation Examples

    Attendant Features 8.1.1 LCD MESSAGE CREATION EXAMPLES • Example: Create the message “TAKE MESSAGE” and program it into message location number four. 1. PRESS INTERCOM, AND DIAL *#05. 2. DIAL 3#. 3. DIAL codes for message as follows: Dialing Codes for “TAKE MESSAGE” 4.
  • Page 105 Letter Code Table for LCD Messages Character Code LCD Message List (* indicates default message) Msg Message Text Back At Call August, 03 DSUII Attendant User’s Guide Character Code Character Letter Codes (max 16 characters) Comdial Code Character Code SPACE “...

  • Page 106: System Telephone Naming

    Attendant Features 8.2 System Telephone Naming This feature lets you and other system user’s with LCD speaker- phones know who is calling. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display.
  • Page 107 DSUII Attendant User’s Guide Station Name Record Sheet (Copy this sheet if you need more record space.) Station Name Letter Codes ---- Sample August, 03 Comdial...

  • Page 108: Night Transfer

    Attendant Features 8.3 Night Transfer You can transfer the day (or normal) ringing assignments of incoming lines to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, installers can arrange stations to answer any ringing outside line.

  • Page 109: Call Transfer - Voice Mail System

    8.4 Call Transfer - Voice Mail System As the attendant, you will not always have time to hand-write mes- sages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.

  • Page 110: Call Transfer - Transferring Recalls To A Secondary Attendant Telephone

    Attendant Features 8.5 Call Transfer - Transferring Recalls to a Secondary Attendant Telephone The system installer can arrange for another telephone (station 12) to serve as a secondary attendant location. When installers enable this feature, incoming calls ring at the regular (or prime) attendant’s station, but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously.

  • Page 111: System Speed Dial Numbers

    8.6 System Speed Dial Numbers You can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone.
  • Page 112 Attendant Features GCA70-245 System Speed Dial Record Sheet (Copy this sheet if you need more record space.) Code Line Number Code Line Number Comdial August, 03...

  • Page 113: System Clock

    8.7 System Clock You can program the system clock to maintain current date and time information. The time and date appear on the LCD speakerphone for display. • To set the system clock from the attendant’s station, 1. PRESS INTERCOM. 2.

  • Page 114: Station Message Detail Accounting (Smda) Printout

    Attendant Features 8.9 Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. • To print an SMDA report, 1.

  • Page 115: System Alarm Reporting

    8.10 System Alarm Reporting Occasionally, the DSU II Digital Expandable Systems system will fail to communicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disruptions, an alarm signal will display at your station or any LCD speakerphone when designated by the installer.

  • Page 116: Direct Inward Station Dialing (Disd)

    Attendant Features • Data printer off-line. Display shows: “PRINTER OFF LINE” 2. You may PRESS 0 to cancel the alarm report displays. 3. After the information has been shown on the display, the * disappears until another alarm occurs. 8.11 Direct Inward Station Dialing (DISD) The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the...

  • Page 117: Digital Voice Announcing (Dva)

    • If called station is busy, call is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone. NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line.

  • Page 118: Day Answer Messages

    Attendant Features GCA70-245 While the DVA is not an automatic attendant, it enhances the fol- lowing features: direct departmental calling with Departmental Call Distribution (DCD), Direct Inward Station Dialing (DISD) and the Tracker Paging System. DVA enhances these features by providing automated voice prompts and dialing instructions to callers.

  • Page 119: Drop Message

    8.12.4 DROP MESSAGE “Thanks for calling Acme, good bye.” • To store DVA messages 1. PRESS INTERCOM AND DIAL *#0 8. 2. CHOOSE the message style. • DIAL 1 for DISD message style. • DIAL 2 for DCD message style. 3.
  • Page 120 Attendant Features GCA70-245 NOTES: Comdial August, 03...

  • Page 121: Appendix A Feature Access Codes

    APPENDIX A FEATURE ACCESS CODES This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature Account Codes All Call Paging Attendant Automatic Callback Background Music Call Forwarding, All Calls Call Forwarding, Personal Calls Call Forward Outside...
  • Page 122 Feature Access Codes Directed Hold Executive Override Hookflash Code LCD Messaging Line Group 1 Line Group 2 to 4 Line Group Queue Message Waiting Night Answer Operator Paging, Zones 1-3 Paging, All-Call Paging, External Paging, Meet-Me Paging Park Orbit, Send Park Orbit, Retrieve Personal Ringing Tones (1-6)
  • Page 123 Tracker Pager Tracker Pager—Send Tracker Page Toll Restriction Override Voice Announce Block Volume Save August, 03 DSUII Attendant User’s Guide INTERCOM + *06 INTERCOM + #01 + extension number INTERCOM + **6 INTERCOM + *2 INTERCOM + **5 Comdial INTERCOM + #06 INTERCOM + #2...
  • Page 124 Feature Access Codes GCA70-245 Notes: Comdial August, 03...

  • Page 125: Appendix B Display Abbreviations

    APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display. Abbreviation ACCT ADIAL ARDL BKSP BLOCK CAMP CFWD CLBK August, 03 DSUII Attendant User’s Guide Feature Account Codes When chosen as a feature, stores a button that enables account code entry.
  • Page 126 Display Abbreviations CLEAR CLEAR COST CWAIT DARK DISP EXIT FEAT G[NUMBER] HOLD HVHLD L[NUMBER] Clear Features Stores a button that clears a currently active or engaged feature. Clear Cancels the currently programmed condition. Call cost Displays cost of recently completed call.
  • Page 127 LAST NO SAVED LIGHT MUSIC NEXT OPTIONS OVER P[NUMBER] PAGE PARK PERS PREV PRIV RECALL RECON RING S[NUMBER] SAVE SDIAL August, 03 DSUII Attendant User’s Guide Last Number Informs user that the last number Saved dialed has been saved. Light (contrast) Makes the LCD screen lighter.
  • Page 128 Display Abbreviations SEND SOHVA TIMER TKMSG Send Transfer Re-transfers a previously transferred call that returned to your station. Set Feature Enable call forwarding. Secure Off-Hook Sends a subdued off-hook voice Voice Announce announcement to another station. Call timer Displays running time of the current call.

  • Page 129: Appendix C Speakerphone Characteristics

    8.13 Full-Duplex Speakerphone Characteristics The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F- ** will operate in either full-duplex or half-duplex mode depending on the current line conditions.

  • Page 130: Speakerphone User Guidelines

    Speakerphone Characteristics Depending on the telephone line conditions and the type of speaker- phone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode.
  • Page 131 DSUII Attendant User’s Guide Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc- tions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.
  • Page 132 Speakerphone Characteristics GCA70-245 NOTES: Comdial August, 03...

  • Page 133: Appendix D Glossary

    DSUII Attendant User’s Guide APPENDIX D GLOSSARY Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.
  • Page 134 Glossary GCA70-245 Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone. Call Forward Outside System (CFOS) Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.
  • Page 135 DSUII Attendant User’s Guide Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
  • Page 136 Glossary GCA70-245 Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker.
  • Page 137 DSUII Attendant User’s Guide Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
  • Page 138 Glossary GCA70-245 Operator Station Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loud- speakers and determines what paging zones, if any, a station can page over.
  • Page 139 DSUII Attendant User’s Guide Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Ringing Tones, Personal A telephone can be arranged to ring in one of six distinctive tones. Saved Number Redialing Saving a last manually dialed number for later autodialing.
  • Page 140 Glossary GCA70-245 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any tele- phone in the system. The installer or the attendant is responsible for storing the system speed dial numbers. TAP (Flash/Recall) Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.
  • Page 141 DSUII Attendant User’s Guide Zone Paging Paging through the intercoms of some stations or departments in the system. August, 03 Comdial...
  • Page 142 Glossary GCA70-245 NOTES: Comdial August, 03...

  • Page 143: Index

    abbreviation list 115 Account Codes 75 all-call 77 All-Call Paging 76 and waiting for an answer 36 and waiting for callback 35 Assist 54 Automatic 31 Automatic Dialing 31 automatic dialing 31 Automatic Set Relocation 83 Auxiliary Jack 81 Busy Lamp Field (BLF) Light 51 Button Display 87 Button Query 87 Call Waiting 36...
  • Page 144 Line Groups 69 making a SOHVA 34 Making Calls 29 message table 55 Message Waiting Light 52, 53 messaging 54 Music 71, 73 Mute 71 overriding 37 Paging 76, 77, 78, 81 Queuing 35 Redialing 32, 33 Response Message Delivery 56 Ringer 4, 5, 70, 81 selecting 69, 73 selecting a line 69...
  • Page 145 This manual has been developed by Comdial Corporation (the “Com- pany”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the informa- tion contained herein.
  • Page 146 GCA70245.07 06/03 Printed in U.S.A.

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