Comdial Impact 8012S Series User Manual
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Comdial Impact 8012S Series User Manual

Dxp, dxp plus, fxs, fxt digital communications system, lcd speakerphone station.
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DXP, DXP Plus, FXS, and FXT
Digital Communications System
LCD Speakerphone Station User's Guide
This publication supports both
Impact and Impact SCS LCD Speakerphones
GCA70–258.11 05/00
printed in U.S.A.

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Summary of Contents for Comdial Impact 8012S Series

  • Page 1 DXP, DXP Plus, FXS, and FXT Digital Communications System LCD Speakerphone Station User’s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–258.11 05/00 printed in U.S.A.
  • Page 2 Impact 8024S-** Rev. A and later. • Impact SCS 8324S-** Rev. A and later. • Impact SCS 8312S-** Rev. A and later. • Impact SCS 8324F-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.

  • Page 3: About This Book

    GCA70-258 Contents About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems:...
  • Page 4 Contents GCA70-258 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM.” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .”...

  • Page 5: Table Of Contents

    GCA70-258 Contents Contents Getting Started ....1 Setting Up Your Speakerphone... 1 Understanding the Basic Functions ..6 Your Speakerphone’s Buttons .
  • Page 6 Contents GCA70-258 Advanced Call Handling ... . 31 Waiting For A Line (Queuing) ..31 Conferencing ....32 Call Forwarding .
  • Page 7 GCA70-258 Contents Other Advanced Features ... 61 Background Music ....61 Line Groups ....62 Do Not Disturb Condition.
  • Page 8 Contents GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 9: Getting Started

    Getting Started Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

  • Page 10: Positioning Your Speakerphone

    Getting Started GCA70-258 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.

  • Page 11: Setting Display Contrast

    GCA70-258 Getting Started NOTE: For more tips and information on speakerphone use including the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characterisics. Setting Display Contrast You can darken or lighten the contrast of the display for best viewing. •...

  • Page 12: Setting Volume Levels

    Getting Started GCA70-258 Setting Volume Levels The volume control on your telephone is a multipur- pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. • To set the ringer loudness level, 1.

  • Page 13: Answering And Making Calls

    GCA70-258 Getting Started Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

  • Page 14: Understanding The Basic Functions

    Getting Started GCA70-258 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information •...
  • Page 15 GCA70-258 Getting Started LCD Alphanumeric AW700A Display Handset Interactive Buttons (NOT programmable) Keypad DSS/BLF Programmable Buttons Button Volume Up Volume Down Transfer/ Shift Conference Button Button Mute OPER Message Button Waiting TRNS/CNF Light Speaker HOLD INTERCOM SPEAKER SHIFT MUTE Button Hold Button Connectors On Bottom Of Telephone...

  • Page 16: Your Speakerphone's Buttons

    Getting Started GCA70-258 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold • Stores pauses in number sequences during programming • If available, scrolls through LCD response messages • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing) Interactive Buttons (located below alphanumeric display) •...
  • Page 17 GCA70-258 Getting Started Speaker Button (SPEAKER) • Turns your speaker on or off • Disconnects a call when you are on a hands free call • Ends or cancels programming Tap Button (TAP) • Recalls dial tone or generates a hookflash •...

  • Page 18: Your Speakerphone's Display Lights

    Getting Started GCA70-258 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): • Steady red = station is in use.
  • Page 19 GCA70-258 Getting Started Above the MUTE button: • On steady = called party cannot hear your conversation. Next to INTERCOM button: • Steady green or red = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling.
  • Page 20 Getting Started GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 21: Answering Calls

    GCA70-258 Answering Calls Answering Calls Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123 ) and any caller ID information that your station is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

  • Page 22: Answering Intercom Calls

    Answering Calls GCA70-258 Answering Intercom Calls Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

  • Page 23: Night-Transferred Calls - Line Access From Any Station

    GCA70-258 Answering Calls Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. • If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk. •...

  • Page 24: Holding Calls

    Answering Calls GCA70-258 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.
  • Page 25 GCA70-258 Answering Calls • If a held line is recalling, choose one of the following: Hold RCL J Doe HOLD 1. SELECT HOLD to place the call on hold at your station and restart hold timer. 2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT ANS to retrieve the A Recalling Held Line call.

  • Page 26: Call Pickup

    Answering Calls GCA70-258 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
  • Page 27 GCA70-258 Answering Calls • To monitor another telephone, 1. OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button: • Off = Station is idle • Flashing (if enabled) = Station has an incoming call • On = Station is busy •...

  • Page 28: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    Answering Calls GCA70-258 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. •...

  • Page 29: Voice Announce Blocking

    GCA70-258 Answering Calls Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs. •...

  • Page 30: Caller Id (Automatic Number Identification)

    Answering Calls GCA70-258 Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

  • Page 31: Making Calls

    GCA70-258 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

  • Page 32: Making Intercom Calls

    Making Calls GCA70-258 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 33: Automatic Dialing

    GCA70-258 Making Calls Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

  • Page 34: Redialing

    Making Calls GCA70-258 Redialing For instruction on using your system’s Automatic Redial feature, see page 64 in the Other Features chapter. Redial - Last-Dialed Number • To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone.

  • Page 35: Camping On - Busy Station, Automatic Callback

    GCA70-258 Making Calls Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 36: Advanced Camping On Options

    Making Calls GCA70-258 Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.
  • Page 37 GCA70-258 Making Calls • To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3.

  • Page 38: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls GCA70-258 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: 1.

  • Page 39: Advanced Call Handling

    GCA70-258 Advanced Call Handling Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. • To queue for a line group, 1.

  • Page 40: Conferencing

    Advanced Call Handling GCA70-258 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to seven parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 41 GCA70-258 Advanced Call Handling • To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1. DIAL (lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsuper- vised conference, the other party remains on hold until he hangs up or the line is answered).

  • Page 42: Call Forwarding

    Advanced Call Handling GCA70-258 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call. •...

  • Page 43: Diverting All Incoming Calls To Another Station

    GCA70-258 Advanced Call Handling Forward Only Your Prime Line and PERS Intercom Calls Forward All Calls That RIng At Your Your Forward Caller Station Station Station Forward Only Calls NoANS That Are Not Answered At Your Station Call Forwarding Options Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated.

  • Page 44: Call Forward Outside System (Cfos)

    Advanced Call Handling GCA70-258 Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system. • To activate CFOS with your LCD speakerphone, 1.
  • Page 45 Join CFOS-forwarded party and CFOS destination in a conference call. * Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which pro- tect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

  • Page 46: Call Parking

    Advanced Call Handling GCA70-258 Call Parking Parking a Call You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call.
  • Page 47 GCA70-258 Advanced Call Handling • To place a park recall on hold at your station, 1. SELECT HOLD . After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. •...

  • Page 48: Call Transferring

    Advanced Call Handling GCA70-258 Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. •...

  • Page 49: Unscreened Call Transfers

    GCA70-258 Advanced Call Handling • If the intercom party does not answer their telephone when ringing, take one of the Calling J Doe Ext 321 following steps: RECON 1. SELECT RECON to reconnect the call to your station. 2. SELECT MSG to leave a message-waiting indica- No Answer From J Doe tion at the station.

  • Page 50: Other Call Transferring Options

    Advanced Call Handling GCA70-258 Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.
  • Page 51 GCA70-258 Advanced Call Handling • To do a quick unscreened transfer, 1. ANSWER call. 2. DIAL intercom number for transfer location. 3. HANG UP, SELECT RELEASE , OR PRESS SPEAKER button. Call Transferring Summary What are the sender’s How is the transferred call Transfer option actions after answering Best suited for:...
  • Page 52 Advanced Call Handling GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 53: Nonverbal Messaging

    GCA70-258 Nonverbal Messaging Nonverbal Messaging LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your telephone, 1. PRESS INTERCOM AND DIAL 2.
  • Page 54 Nonverbal Messaging GCA70-258 Dialing Code Table Character Dialing Code Character Dialing Code space – LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back...
  • Page 55 GCA70-258 Nonverbal Messaging LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message LCD Speakerphone Station User’s Guide...

  • Page 56: Message Waiting Light And Messaging

    Nonverbal Messaging GCA70-258 Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1.

  • Page 57: Response Message Delivery

    GCA70-258 Nonverbal Messaging • To receive a message at an alerted station, Call J Doe 1. OBSERVE flashing message waiting light and CLEAR CALL the LCD message indicating who called for you. 2. SELECT CALL to dial the messaging station automatically.
  • Page 58 Nonverbal Messaging GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 59: Programming

    GCA70-258 Programming Programming DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. To store an intercom number as a DSS number, •...

  • Page 60: Speed Dial Numbers

    Programming GCA70-258 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system admin- istrator or installer or at the keypad numbers.
  • Page 61 GCA70-258 Programming 5. CHOOSE your speed dial route from the following list: Preselect EXIT • PRESS line button to select outside line, • DIAL to select prime line or last line used, Selecting Line or Intercom • DIAL to select line group, PRESS INTERCOM button or dial •...

  • Page 62: Feature Access Codes

    Programming GCA70-258 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 63 GCA70-258 Programming As you program numbers, fill in the identification strips on your telephone as well as these tables. Speed Dial Numbers, Features or DSS Locations (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) LCD Speakerphone Station User’s Guide...

  • Page 64: Lcd Feature Buttons

    Programming GCA70-258 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page). •...

  • Page 65: Privacy Release Button

    GCA70-258 Programming • Pick-Up Button ( PCKUP )—allows you to pick up a call ringing elsewhere in your system. • Privacy Release Button ( PRIV )—allows other telephones which share a line appearance for current call to join. • Saved Number Redial Button ( SAVE )—redials the last number saved •...

  • Page 66: Reminder Alert

    Programming GCA70-258 Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events or occasional events. • To set a reminder alert at your telephone, 1. SELECT OPTIONS . 2.

  • Page 67: Response Message Button

    GCA70-258 Programming Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.
  • Page 68 Programming GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 69: Other Advanced Features

    GCA70-258 Other Advanced Features Other Advanced Features Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. •...

  • Page 70: Line Groups

    Other Advanced Features GCA70-258 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. • If your system has line groups, access them as follows: 1.

  • Page 71: Do Not Disturb Condition

    GCA70-258 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this information on the LCD. •...

  • Page 72: Automatic Redial

    Other Advanced Features GCA70-258 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. NOTE: The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature.
  • Page 73 GCA70-258 Other Advanced Features • To scroll through numbers in your redial queue if your telephone is currently idle, 1. SELECT ARDL OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: SELECT REMOVE to remove the number from the redial •...

  • Page 74: Tracker Paging System

    Other Advanced Features GCA70-258 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 75 GCA70-258 Other Advanced Features • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND SELECT TRANS . 2. DIAL extension number. 3.

  • Page 76: Auxiliary Jack

    Other Advanced Features GCA70-258 Auxiliary Jack Your Impact LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer or an external pager. If your LCD speakerphone is so equipped, you must program one of it’s programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect.
  • Page 77 GCA70-258 Other Advanced Features • Program the enable/disable buttons (at any blank programmable button location) SPKR to Quit FEAT NEXT as follows: 1. SELECT OPTIONS . 2. SELECT NEXT until the FEAT option appears. Programming Button 3. SELECT FEAT . 4.

  • Page 78: Account Codes

    Other Advanced Features GCA70-258 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1.

  • Page 79: Dial By Name

    EXIT 3. SELECT ALL to view all entries OR DIAL digits corresponding to the letters in the name you want to locate (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial.

  • Page 80: Volume Control

    Other Advanced Features GCA70-258 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back- ground music, and the group listening mode. •...

  • Page 81: Muting Your Speakerphone

    GCA70-258 Other Advanced Features • There are eight headset loudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire.

  • Page 82: Default Volume Control

    Other Advanced Features GCA70-258 Default Volume Control You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. • To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1.

  • Page 83: Programmed Button Display

    GCA70-258 Other Advanced Features Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS . Press any button 2.

  • Page 84: Automatic Set Relocation

    Other Advanced Features GCA70-258 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 85: Paging

    GCA70-258 Other Advanced Features Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. • To send a paging announcement, 1.

  • Page 86: Imist Module

    Other Advanced Features GCA70-258 IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

  • Page 87: Dss/Blf Console Operation

    GCA70-258 Other Advanced Features DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
  • Page 88 Other Advanced Features GCA70-258 Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadru- pling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.

  • Page 89: Feature Access Codes

    GCA70-258 Feature Access Codes Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 54 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.
  • Page 90 Feature Access Codes GCA70-258 Feature Enable Code Disable Code Call Forward, Ring-No Answer, INTERCOM + INTERCOM + All Calls extension number Call Forward, Ring-No Answer, INTERCOM + INTERCOM + Personal Calls extension number INTERCOM + Call Forward, All Calls INTERCOM + extension number INTERCOM + Call Park, Orbit 910-990...
  • Page 91 GCA70-258 Feature Access Codes Feature Enable Code Disable Code HOLD Hold, Manual HOLD + HOLD Hold, Exclusive Hold, Directed INTERCOM + Hold, Directed Pickup INTERCOM + INTERCOM + LCD Messaging INTERCOM + message Line Group 1 INTERCOM + Line Groups 2-11 INTERCOM + Line Groups 12-16 INTERCOM +...
  • Page 92 Feature Access Codes GCA70-258 Feature Enable Code Disable Code Paging, Meet-Me INTERCOM + INTERCOM + Park Orbit Retrieve INTERCOM + Park Orbit Send INTERCOM + + tone Personal Ringing Tones code ( Redial Last Dialed Number INTERCOM + INTERCOM + Remote Station Disable extension number extension number...
  • Page 93 GCA70-258 Feature Access Codes Feature Enable Code Disable Code Volume Save INTERCOM + Voice-Announce Block INTERCOM + INTERCOM + NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.
  • Page 94 Feature Access Codes GCA70-258 Notes LCD Speakerphone Station User’s Guide...

  • Page 95: Display Abbreviations

    GCA70-258 Display Abbreviations Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry. Sets two reminder alerts that will sound at your ALERT Set Reminder station at specified times.
  • Page 96 Display Abbreviations GCA70-258 Abbreviation Feature Definition Has system call you when busy station becomes CAMP Camp On idle. When chosen as a feature, stores a button that enables the function. Forwards all of your calls to a different station CFWD Call Forward location.
  • Page 97 GCA70-258 Display Abbreviations Abbreviation Feature Definition When chosen as a feature, stores a button that GPLSN Group Listen enables loud speaker broadcast of distant party’s voice. When chosen as a feature, stores a button that HDSET Headset enables headset operation. Send a non-verbal response to a SOHVA caller so HAVE HOLD Ask Caller To Hold...
  • Page 98 Display Abbreviations GCA70-258 Abbreviation Feature Definition Route your personal intercom calls to a different PERS Personal station location. When chosen as a feature, stores a button that PRIV Privacy releases privacy for a current call. QUERY Button Query Displays program status of any button. RECON Reconnect Reconnect you to a transferred call.

  • Page 99: Glossary

    GCA70-258 Glossary Glossary Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
  • Page 100 Glossary GCA70-258 Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
  • Page 101 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communi- cation Systems so named because the programmed function codes of these systems are interchangeable.
  • Page 102 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
  • Page 103 GCA70-258 Glossary Last Number Redialing Automatically dialing the last number dialed. Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.
  • Page 104 Glossary GCA70-258 Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over. Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
  • Page 105 GCA70-258 Glossary Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another. Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.
  • Page 106 Glossary GCA70-258 Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CNF A fixed feature button that allows you to transfer outside calls and set up conference calls.

  • Page 107: Speakerphone Characteristics

    At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recom- mends that each user in turn speak about 10 consecutive words to allow the telephone to “train”...

  • Page 108: Speakerphone User Guidelines

    Speakerphone Characteristics GCA70-258 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training”...

  • Page 109: Feature Networking Support

    System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too. Type...
  • Page 110 Support Across Aux Line Node Network Aux Ring Local Node Across Block Program Incoming DID Node Network Across Network Button, Programable Both Comdial Node/Station (with limitations) Across Network Call Costing Originating None Node/Station (with limitations) Call Divert Terminating Comdial Local...
  • Page 111 Both None Local Node/Station Disable Station Local Node/Station Across Disconnect Notification Both None Network DND/inhibit/override Terminating Comdial/QSIG Local Node DNIS (passed across the Local Network but must be Both Comdial (display Node enabled per node) phones) Across Network DSS/BLF Both...
  • Page 112 Parameters Terminating/Both Support LCD Messaging Both None Local Node Local or Line Group Both None Network Node Channels Line Monitoring Both Comdial Local Node Across Line Names Both Comdial/QSIG Node Network Line Queue Both None Lock Both None Local Node/Station...
  • Page 113 Both Comdial Node/Station Network Response Message Both None Local Ring Monitoring Terminating Comdial Local Node/Station Serial Transfer Terminating Comdial/QSIG Local Service Observe Originating None Local Node/Station Across Shift for Speed Dials Both None Node/Station Network Silent for Ringing Both None...
  • Page 114 TAFAS (line answer from Both None Local Node/Station any station) Across Toll Restriction Both None Node/COS Network Tracker Both Comdial Local Across Transfer to Voice Mail Both Comdial Node/Station Network Across Trunk to Trunk Transfer Both Comdial Network Across Voice Announce Block...
  • Page 115 GCA70-258 Index Index Account Codes Call Forward entering for incoming calls, 70 See Forwarding Calls entering for outgoing calls, 70 Call Forward Outside System, 36 forced verification of, 70 Call Park programming a button, 56 See Parking Calls All-Call Paging, 77 Call Pick-Up Answering Calls answering calls at night, 31...
  • Page 116 Index GCA70-258 Flash Button See TAP Button Forwarding Calls, 34 Dial By Name, 71 Call Forward Outside System (CFOS), 36 Dialing diverting calls, 35 See Calling handling ring no answer calls, 34 Direct Station Select (DSS) Button programming button, 56 associated lights, 10 redirecting all calls, 34 calling stations using, 19...
  • Page 117 GCA70-258 Index Music programming a music enable button, 56 selecting, 61 IMIST Module, 78 setting the volume, 73 Interactive Buttons Mute, 73 reprogramming, 51 Mute Button Intercom Button meaning of associated light, 11 functions, 8 meaning of associated light, 11 Night Transfer of Ringing, 15 Last Number Redial, 26 LCD Abbreviations, 87 , 88 , 89 , 90...
  • Page 118 Index GCA70-258 Speakerphone button functions, 6 , 8 General diagram, 7 Redialing setting the volume, 72 automatic, 64 user guidelines, 100 last number dialed, 26 using full-duplex technology, 99 See Also Saved Number Redial Speed Dialing storing numbers for future redial, 26 dialing automatically with, 25 using a redial queue, 65 general description of, 52...
  • Page 119 GCA70-258 Index Unsupervised Conferences, 33 See Voice Announce Block (VAB) Voice Announce Block programming a button, 57 Volume Control initial settings, 76 setting a default volume, 74 VOLUME DOWN Button function, 72 VOLUME UP Button function, 72 Zone Paging, 77 LCD Speakerphone Station User’s Guide...
  • Page 120 Index GCA70-258 Notes LCD Speakerphone Station User’s Guide...
  • Page 121 Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906. Comdial® strives to design the features in our communica- tions systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.
  • Page 122 CGA70-258.11 05/00 Printed in U.S.A.

This manual is also suitable for:

Impact 8024s seriesImpact scs 8312s seriesImpact scs 8324f seriesImpact scs 8324s series

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