Altigen AltiWare ACC 5.2 Administration Manual page 198

Chapter 15: Extension Configuration
Dedicated Seat—Assigns this extension a recording license for its exclusive
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use. The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
Disable—No recording of non-workgroup calls.
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Auto record to central location—Records all the extension's non-workgroup calls,
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which are saved to a centralized location (defined in System > Recording
Configuration – see "To Enable and Configure Centralized Recording" on page 98);
this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
Record on demand to central location—Records non-workgroup calls on
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demand, which are saved to a centralized location (defined in System > Recording
Configuration – see "To Enable and Configure Centralized Recording" on page 98);
this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
Record on demand to extension VM—Records non-workgroup calls on demand,
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which are saved to the extension's voicemail box. No license is required for this
option.
The recorded file will not be forwarded to e-mail as an attachment even if mail
Note:
forwarding is enabled to forward voice mail to e-mail.
Record X out of 10 calls—If recording to a central location, automatically records
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all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example:
Insert Recording Tone—Plays a recording beep to alert the parties that the
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conversation is being recorded.
Note:
The recording session starts when the call enters the connected state and ends when
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hang up or flash is pressed, or when the call is transferred.
The recording setting at Extension Configuration only applies to non-workgroup
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calls. The recording setting at Workgroup Configuration only applies to workgroup
calls. To allow an agent to record all calls (non-workgroup and workgroup), both
recording settings must be enabled.
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AltiWare ACC 5.2 Administration Manual