Using Pre-Recorded Prompts; Recording Custom Phrases From The Altigen Phone - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 7: Auto Attendant Configuration

Using Pre-Recorded Prompts

AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the default AA
greeting at the root menu level. Phrases 0291 through 0297 are phrases used for group
queue prompts. Select the phrase you want to use in the Prompt field. To hear the pre-
recorded phrases:
1. Use any phone to dial "###", and log in with the system manager's extension and
password.
2. Press 6 for the Phrase Management option.
3. Press 1 to review a phrase.
4. Enter the 4-digit phrase number from the list below to hear the phrase.
Phrase #
0001
(default)
0291
(default)
0292
0293
0294
0295
0296
0297

Recording Custom Phrases from the AltiGen Phone

When you create custom phrases from the AltiGen phone, keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be changed, the
correct phrase number is readily available.
To record a custom phrase:
1. Log in from any telephone on the system by dialing "###", and entering the system
manager's extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
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AltiWare ACC 5.2 Administration Manual
Phrase
Thank you for calling. If you know the extension of the person you
wish to speak with, please enter it now. To reach the operator, press
0 or simply stay on the line.
Please hold; someone will be with you shortly. For your convenience,
you may leave a message if you wish by pressing the # key on your
telephone and we will get right back to you.
Please hold; someone will be with you shortly.
We appreciate your call and will be with you as quickly as possible.
Thank you for your patience. We should be with you soon.
Thank you for your patience. We should be with you soon. For your
convenience, you may leave a message if you wish by pressing the #
key on your telephone and we will get right back to you.
We apologize for the extended delay, but our current call load is
abnormally high. Remember, you may leave a message by pressing
the # key on your telephone and we will get right back to you.
You may still wait if you prefer, but we suggest you leave a message
by pressing the # key on your telephone and we will get right back
to you.