Phone Display Options; Configuring Group Options For An Extension - Altigen AltiWare ACC 5.2 Administration Manual

Phone Display Options

For analog and IP phones, the administrator can select what information is to be
displayed.
Depending on the number of display lines on the LCD, the phone can be set up to show
two lines of specific caller information on the display.
In the Phone Display field, use the Number Line and Name Line drop-down lists to
select the caller information to display:
Caller Number
•
Caller Name
•
DNIS Number
•
DNIS Name
•
IVR Data
•
User Data
•
For most phones, the number line can only display a number. If the Number Line
Note:
is set to Caller Name, DNIS Name, User Data or AA Data, the phone may
display "Unknown" on the number line.
Alti-IP 600 and IP 705 Phone Display Notes
For the Alti-IP 600 and IP 705, the Name Line displays caller information under the
following conditions:
If Name Line is set to Caller Name, it will display caller name. If there is no name
•
information, the number will be displayed.
If Name Line is set to Caller Number, it will display the caller number. If there is
•
no number information, "Unknown" will be displayed.
If Name Line is set to DNIS Name, it will display DNIS name. If there is no name
•
information, the DNIS number will be displayed.
If Name Line is set to DNIS Number, it will display the DNIS number. If there is
•
no number information, "Unknown" will be displayed.

Configuring Group Options for an Extension

In the Extension Configuration window, Group tab, you can see the groups to which an
extension is assigned, and you can change those assignments. Hunt groups are created
in the Huntgroup Configuration window (see "Establishing Hunt Group Membership" on
page 240). Workgroups are created in the Workgroup Configuration window (see
"Establishing Workgroup Membership" on page 267). Group members are assigned in
those configuration windows, as well.
Once a group is established, use the Extension Configuration window, Group tab, to
configure hunt group and workgroup options for an individual agent extension, such as
how much wrap-up time to allow that individual agent after a workgroup call.
Chapter 15: Extension Configuration
AltiWare ACC 5.2 Administration Manual 191