Current Resource Statistics Window - Altigen AltiWare ACC 5.2 Administration Manual

Unstaff—the number of agents who are logged out from the system and have
•
become a virtual extension
Queue—the number of calls waiting in queue
•
Waiting Time—the longest wait time of callers in queue
•
Service Level— the percentage of calls in queue with queue time less than or equal
•
to the defined service level threshold

Current Resource Statistics Window

The Current Resource Statistics window displays the total VoIP channels, available
channels, and in-use channels.
The window allows administrators to monitor VoIP channel usage and MeetMe
conference resource use.
Figure 8. Current Resource Statistics window
Top part of the window
Contains a summary of codec usage. The first G711 only codec section is displaying
30-port G711 VoIP board codec use.
Middle part of the window
Displays the following data:
Gateway ID—the ID of the VoIP channel's home gateway
•
IP Resource—the Triton VoIP logical board ID:internal DSP channel ID
•
Codecs Capability—the codecs the IP channel can use
•
Active Codec—the codec currently being used
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Used By—the extension, trunk, SIP channel or H.323 channel that is using this
•
channel
Connect To—the extension, trunk, or channel the channel is connected to
•
Packets Sent/Received—the number of voice packets sent and received
•
Bytes Sent/Received—the total size (in bytes) of all voice packets sent and
•
received
Network Packet Loss—the number of voice packets that have been lost due to
•
prolonged delays, network congestion, or routing failure
JB Packet Loss—the number of voice packets that have been discarded due to jitter
•
buffer overflow
Chapter 3: Getting Around AltiWare Administrator
AltiWare ACC 5.2 Administration Manual 35