Configuring Call Recording - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 9: Call Recording Configuration
calleeID is the target number or trk(bbcc)
•
workgroupID is the workgroup number for a workgroup call, or ext for extension
•
call
DNIS is the DNIS number or NA for no DNIS number
•
sessionID is the CDR session ID
•

Configuring Call Recording

To configure system-wide call recording, including centralized recording for multiple
gateways, do one of the following:
Click the Recording
•
Select System > Call Recording Configuration.
•
The Recording Configuration window opens:
Figure 1. Recording Configuration window
Call recording options for specific extensions/workgroups can be set up on the
Note:
General tab of Extension Configuration and Workgroup Configuration,
respectively.
To Enable and Configure Centralized Recording
1. Check the Enable Centralized Recording check box.
2. Select a Recording Type from the drop-down list.
3. In the Central Location field, browse for the directory you want to set as the
destination folder and path for saving the call recordings.
Important:
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AltiWare ACC 5.2 Administration Manual
button on the toolbar.
If you are using FTP protocol, the FTP server must be installed and
configured properly on the same machine as the Central Location
directory.