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Data and Internet Integration
Test Message Delivery to Exchange:
Leave a voice mail for extension 100. The message light should illuminate.
Log on to the Exchange Mailbox from Outlook and check for the message
in the inbox. The message should be titled VoiceMail from xxx and
include the voice mail as a.WAV attachment.
Message State Change Notification
Log in to extension 100s voice mail from a phone. The message you left in
in the preceding step should be there as a new message. Save this message
by pressing 3. Within approximately a minute, the message in Outlook will
become a saved message as well—it will no longer appear in bold face.
Listen to VM in Outlook
Open this message in Outlook, and open the.WAV attachment. It should be
the same message.
Deletion Notification
Delete this message from Outlook. Wait for a couple of minutes, and then
log on to extension 100s voice mail from a phone. The voice mail should
no longer be there.
If any of these tests fail, please consult the next section.
Troubleshooting Tips
Check Profiles
Log on to the AltiServ system as the AltiGen service account (e.g.
AltiGen_telesystem). Select the Mail Icon from the Control Panel. Click
Show Profiles. For the test mailbox there should be profiles named like
AltiExch<ServerName><FirstName><LastName> (e.g.
AltiExchMAILSERVERAmyLee). If you don't see any such profile,
make sure that \altiserv\exe folder does not contain the files mapi32.dll or
gapi32.dll. If these files exist, delete them, stop and start the Exchange
Integration Service.
Delete old profiles
If an error occurred while AltiWare was creating mail profiles, the
damaged profiles would remain there unless or until someone removes
them manually. After the re-configuration, the new profiles can't be created
since the old ones still exist.
184 AltiWare OE System Administration Manual
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