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Web-based Call Processing - allows the Auto Attendant to
1 ( :
accept calls placed over the world wide web.
Data-Directed Routing - caller's input (digit or text) can be
1 ( :
used to route calls. allows the routing of calls directed by the
caller's input (digit or text) to. Third party applications can be
used to route incoming calls based on caller information.
Digit Collection - caller can be prompted to enter numbers,
1 ( :
which are then collected and used for routing the call.
AltiMail Voice Messaging Features
The AltiMail
Voice Messaging System is a sophisticated message
™
management system that provides the calling and the called parties with
enhanced communication features. It allows greater accessibility, faster
reply time between parties, and reduces the frustration of telephone tag.
The AltiMail system is described in the AltiServ User Guide. A summary
of voice messaging features include the following:
•
AltiMail Access from Voice Mail Greeting - users can log into the
AltiMail Voice Messaging System by pressing * during the voice mail
greeting of any extension.
•
AltiMail Quick Features - allows direct access to a specific AltiMail
menu without having to login to AltiMail.
•
Zoomerang - allows users to listen to messages in AltiMail
the system to automatically call the party who left the message, and
then return to AltiMail to continue checking messages, all in a single
call into AltiMail. If the caller ID information is not captured, the user
may enter the "call back" number manually.
•
Call Forwarding from Voice Mail - users can set up Call Forwarding
from within AltiMail. This allows users to set up Call Forwarding
away from the office and without having to access AltiReach or
AltiView.
Voice Mail Distribution List - allows you to use system
1 ( :
distribution lists, or create and use personal distribution lists to
for forwarding voice mail. Up to 100 distribution lists can be
created. Each distribution list can have up to 64 entries, and any entry
can be another distribution list.
•
Future Delivery - allows users to record a message to be delivered at
a specific time and date in the future, up to one year in advance.
Key AltiServ Characteristics
AltiWare OE System Administration Manual 11
prompt
,
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