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Adding and Deleting DNIS Route Entries
To add entries to the DNIS routing table, click the Add button. In the dialog
box that appears, type in a DNIS Number and a descriptive DNIS Name,
then click OK.
The number and name entries have the following requirements:
•
The DNIS Number must be devoid of all characters except the
numbers 0 – 9 (The hyphen is not accepted in this dialog box). For
example, 2529876 is a good entry, but 252-9876 is not.
•
The DNIS Name is descriptive and optional; it can be used to remind
you about the nature of the number and routing. For example, you
might give the 2529876 number the name, "Tech Support".
To delete an entry, select it in the DNIS number list, then click Delete.
Defining the Routing
After adding an entry, you define it by first selecting it in the list. When you
select an entry, its name and other defined attributes, if any, appear in the
options at the right of the window. You can edit any of these attributes.
For each number, you can set routing for three distinct time periods defined
in the Business Hours window (page 27):
•
During Business Hours.
•
Outside Business Hours.
•
Non Workdays.
Within each of these three time slots, you have the following routing
options for incoming calls:
•
Route to a particular extension selected in the drop-down list.
•
Route to a particular auto-Attendant number selected in the drop-down
list.
•
Route to the operator.
AltiWare OE System Administration Manual 45
Configuring DNIS Routing
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