Linksys SPA921 - Cisco - IP Phone Installation And Configuration Manual page 152

Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
Q. When the phones boot up, the LEDs flash yellow for several seconds and
then turn green.
A. This behavior indicates that the switch is performing spanning tree functions,
which may interfere with VoIP performance. For proper performance, both
spanning tree and Port Fast should be enabled on the switch. For instructions
about configuring these settings on the SLM224P, see
and Port Fast on the SLM224P Switch," on page
phone LEDs should no longer flash yellow after a reboot.
Q. I am using the SPA400 for voice mail but am having trouble retrieving mes-
sages from a phone. When I press the Message button on the phone, I am
prompted to enter a mailbox number, or I get a busy tone.
A. If the station is properly configured, you should be prompted for a password
when you press the Message button. The other responses are caused by the
following issues:
•
Mailbox not assigned to the phone: If you are prompted to enter a mailbox
number, a mailbox is not assigned to the phone. Review the settings on the
SPA400 Voice mail User page to determine which mailboxes are configured.
Telephone Configuration > Ext 1
Next, check the
section. Make sure that the
number for the SPA400 as well as a valid mailbox number; for example, 2102
(line interface 2, mailbox number 102). For more information, see
the Voice Mail Server and Voice Mail Users," on page
Station," on page
•
USB drive issues or line interface issues: A busy tone indicates a problem with
the configuration. Verify that the USB drive is properly inserted into the
SPA400. Verify that the correct data was entered on the Line 2 configuration
page (see ""Configuring SPA9000 Connectivity with the SPA400 for PSTN and
Voice Mail Service," on page
Q. When a call comes into a Shared Line Appearance, only one phone rings.
A. Make sure that the SLA is configured properly on each phone. You must
configure the information the Ext N page and on the Phone page for each phone.
Review the step-by-step instructions in
Appearances," on page115.
Mailbox ID
85, in this guide.
70).
"Managing Inbound Calls with Shared Line
"Enabling Spanning Tree
43. After you enable Port Fast, the
Call Feature Settings
page,
field displays the correct line interface
82) and
B
"Configuring
"Setting Up Each
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