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— What, when, where, single, or multiple systems?
— Is the failure repeatable?
— Has this configuration ever worked?
— If it has been working, what changes were made prior to it failing?
— Is this the original reported failure?
•
Diagnostics version
— Type and version level
•
Hardware configuration
— Print (print screen) configuration currently in use
— BIOS level
•
Operating system software
— Type and version level
NOTE
To eliminate confusion, identical systems are considered identical only if they:
1. Are the exact model
2.
Have the same BIOS level
3.
Have the same adapters/attachments in the same locations
4.
Have the same address jumpers/terminators/cabling
5.
Have the same software versions and levels
6.
Have the same diagnostics code (version)
7.
Have the same configuration options set in the system
8.
Have the same setup for the operation system control files
Comparing the configuration and software set-up between "working" and "non-working" systems
will often lead to problem resolution.
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Intel® Server Compute Blade SBX82: Hardware Maintenance Manual and Troubleshooting Guide
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