How To Change The User Account In Novell Edirectory After Installing Zenworks 7; Handheld Management Server; A Handheld Device's Software Inventory Information In Consoleone Is Not Updated; Even Though The Device Is Connected All The Time, The Last Connected Time In Consoleone Is Not Updated - Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual

Possible Cause: The Windows CE device that you want to remotely control or remotely view is
Even though the WinCE Configuration Access Point Policy, WinCE Remote
Management Policy, or WinCE Configuration Policy for Uninstalling Applications is
not Enforced on the Windows CE Device, the Policy Status is Reported as Enforced
Possible Cause: The handheld client has ZENworks 6.5 Handheld Management installed, and

How to Change the User Account in Novell eDirectory After Installing ZENworks 7

Handheld Management Server?

A Handheld device's software inventory information in ConsoleOne is not updated.

Possible Cause: By default, a device's software inventory is collected every 24 hours. If the
Even though the device is connected all the time, the last connected time in
ConsoleOne is not updated.
Possible Cause: By default, a device makes a connection to the ZENworks Handheld
154 Novell ZENworks 7 Handheld Management Administration Guide
already being remotely managed.
Action: Do the following:
1 Terminate the existing Remote Control or Remote View session.
2 Start the Remote Control or the Remote View session.
the Handheld Management server has ZENworks 7 Handheld Management
installed.
Action: Upgrade the handheld client to ZENworks 7 Handheld Management.
For more information on to how upgrade the client, see
Windows CE or Palm OS IP
Management Installation
Action: Do the following:
1 Run
cfgsrvr.exe
ZENworks_Handheld_Management_Server_installation_director
y\program files\novell\zfh
2 In the Directory User Information page, enter the new user account name
and password.
3 Complete the wizard.
device is not cradled for more than 24 hours, software inventory cannot be
collected. As a result, the software inventory that displays in ConsoleOne is
not updated and is out of date. When the device is reconnected to the cradle,
the information in ConsoleOne is updated. The frequency that software
inventory is collected cannot be changed from the 24-hour default.
Management server every hour. Some PPC devices in idle mode do not make
the connection.
Action: Use the WinCE Configuration Policy to change the power settings on the
device so it doesn't go into idle mode. While configuring the WinCE policy,
select Disabled for the On battery power and On external power settings on
Clients" in the Novell ZENworks 7 Handheld
Guide.
from the
"Upgrading the