Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual page 132

If the device uses the Palm* IP or Windows* IP client to connect, the user-authentication dialog box
displays on the handheld device. If the device uses Palm HotSync, the user-authentication dialog
box displays on the desktop computer during synchronization.
When the user is prompted for authentication, if he or she clicks Cancel, the handheld device can be
managed by device, but user-based management does not function because the user is not
authenticated. If the user mis-types the username or password, he or she is immediately prompted
for the credentials again.
NOTE: There are two places in ZENworks Handheld Management where users can be required to
enter a password: to authenticate to the directory as part of the Palm Client Configuration policy and
to power on a handheld device as part of the Palm Security policy. These two passwords are
independent of each other. For more information about the password users must enter to power on a
device, see
To configure user authentication for all handheld devices in your system after installation:
1 In Novell ConsoleOne
click Properties.
2 Click the User Authentication tab.
3 Select the Enable User Authentication on Handhelds check box.
Checking this option forces all managed handheld devices to prompt users for user credentials
when the handheld device connects/synchronizes. After user credentials are entered, the
ZENworks Handheld Management Access Point (on the ZENworks Handheld Management
Server or on another machine) authenticates the user with the directory.
4 Click Add to open the Select Objects dialog box.
132 Novell ZENworks 7 Handheld Management Administration Guide
"Palm Security Policy" on page
®
, right-click the ZENworks Handheld Management Service object, then
48.