Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual page 37

If user authentication is enabled, the user is prompted for his or her credentials (username and
password) the first time the device connects/synchronizes. ZENworks Handheld Management then
authenticates the user using LDAP to log in to the directory. After the user is authenticated, you can
target policies and applications to the user of the handheld device.
The user must enter the credentials only once; ZENworks Handheld Management does not prompt
the user for the credentials again. If a user that has been authenticated gives the device to another
person, you should reconfigure the user on the device itself. For more information, see the
documentation that came with your handheld device.
If the device uses the Palm IP client to connect, the user-authentication dialog box displays on the
handheld device. If the device uses Palm HotSync, the user-authentication dialog box displays on
the desktop computer during synchronization. When the user is prompted for authentication, if he or
she clicks Cancel, the handheld device can be managed by device policies, but user-based
management does not function because the user is not authenticated. If the user mis-types the
username or password, he or she is immediately prompted for the credentials again.
NOTE: There are two places in ZENworks Handheld Management where users can be required to
enter a password: to authenticate to the directory as part of the Palm Client Configuration policy and
to power on a handheld device as part of the Palm Security policy. These two passwords are
independent of each other. For more information about the password users must enter to power on a
device, see "Palm Security Policy" on page
To set up the Palm Client Configuration policy:
1 In ConsoleOne, right-click the Handheld Package object, then click Properties.
2 On the Policies tab, click the down-arrow, then click Palm.
3 Select the check box under the Enabled column for the Palm Client Configuration policy.
This both selects and enables the policy.
48.
Using ZENworks Handheld Management Policies 37