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Novell GROUPWISE 7 Installation Instructions Manual

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Download this manual See also: Troubleshooting Manual, Installation Manual
GroupWise 7
August 15, 2005
Updated October 5, 2007, with upgrade instructions for Open Enterprise Server 2 and SUSE
Enterprise Server 10.

1 Product Overview

®
®
Novell
GroupWise
7 provides substantial improvements over GroupWise 6.x in six areas:
Windows Client Enhancements: The Windows* client has a new look and feel that includes
the Navigation Bar, Panels, Home Folder, color schemes, and new icons. In addition to the new
look and feel, you can now create and view multiple calendars, create all day events, spell
check as you type, perform Quick Filters, see the Messenger presence information for users,
create HTML signatures, and control inline quotations.
Cross-Platform Client Enhancements: The Cross-Platform client has added many features
including spell checking, rules, junk mail handling, cleanup tools for your mailbox, backup and
restore, and the ability to set your default views, create all day events, and control inline
quotations.
WebAccess Client Enhancements: The WebAccess client has a new look and feel that brings
it closer to the look and feel of the Windows client. Some of the new features include the ability
to drag and drop items, right-click items to display menus, easier tabbed navigation, and name
completion from your Frequent Contacts address book.
Administration Enhancements: GroupWise administrators have additional control over
users' working environments, including granting rights to users to edit distribution lists,
appending global signatures to users' messages, and controlling the appearance of the
GroupWise Windows client interface.
Agent Enhancements: The POA now supports SOAP, so that SOAP clients such as
Evolution
can connect to GroupWise. The Internet Agent can fail over to an alternate Internet
TM
Agent to provide redundancy for outbound Internet mail. The GroupWise Linux* agents can
now run as a non-root user and the new High Availability service automatically restarts the
Linux agents if they go down unexpectedly. The Linux and Windows agents support IPV6.
GroupWise Connector for Outlook: The GroupWise Connector for Outlook* allows you to
use Microsoft* Outlook to connect to your GroupWise System. The GroupWise Connector for
Outlook includes support for e-mail, meeting requests and appointments, recurring
appointments, scheduling, tasks, contacts, shared folders, delegates, and proxy.
For a complete list of new features in GroupWise 7, see What's New in Update in the
Installation Guide
(http://www.novell.com/documentation/gw7).
2 NetWare/Windows: GroupWise System

Installation Instructions

To install GroupWise 7 on NetWare
1 Run setup.exe at the root of the GroupWise 7 Administrator (NetWare/Windows) CD.
®
or Windows:
®
Linux
GroupWise 7
GroupWise 7
1

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Summary of Contents for Novell GROUPWISE 7

  • Page 1: Product Overview

    Enterprise Server 10. 1 Product Overview ® ® Novell GroupWise 7 provides substantial improvements over GroupWise 6.x in six areas: Windows Client Enhancements: The Windows* client has a new look and feel that includes the Navigation Bar, Panels, Home Folder, color schemes, and new icons. In addition to the new...
  • Page 2 GroupWise 7 Installation Guide (GroupWiseInstallationGuide.pdf) in the \docs\us directory on the GroupWise 7 Administrator (NetWare/Windows) CD of the GroupWise 7 Documentation Web site GroupWise 7 Documentation Web site (http://www.novell.com/ documentation/gw7). 3.1 Linux: Operating System Update If you are updating your version of Linux as well as updating GroupWise, perform the Linux operating system upgrade first.
  • Page 3 The specific warnings you receive depend on the packages installed on the server you are upgrading. Therefore, warnings vary. Here are some examples: NOVLc1-1.3.6-1.i386 cannot be installed due to missing dependencies. novell-eguide-2.1.32.noarch cannot be installed due to missing dependencies. The messages fall into two categories of problems: Missing dependencies for ConsoleOne (the NOVLc1 package)
  • Page 4 13c Use the following command to reinstall the NDSbase RPM: rpm -ivh NDSbase-8.7.3.7-38.i386.rpm If you encounter problems with GroupWise after you have upgraded from OES 1 to OES 2, see TID 3570778 in the Novell Knowledgebase (http://www.novell.com/support/supportcentral) assistance. GroupWise 7...
  • Page 5 2 On the Packages page, select Search in the Filter field. 3 Search for the GroupWise packages that are installed on the server by typing the following in the Search field: novell-groupwise 4 Click Search. Depending on what GroupWise components are installed on the server, the search results...
  • Page 6 -ivh NDSbase-version.i386.rpm If you encounter problems with GroupWise after you have upgraded from SLES 9 to SLES 10, see TID 3570778 in the Novell Knowledgebase (http://www.novell.com/support/supportcentral) assistance. 3.1.3 Updating the WebAccess Application and the Monitor Application after the Operating System Upgrade When you upgrade your Linux operating system, OES 2 installs new versions of Apache and Tomcat by default.
  • Page 7 On SLES 10, the script also creates a symbolic link from /etc/opt/novell/gw/gw.conf to the new Apache 2 location of /etc/ apache2/conf.d/gw.conf. Tomcat 5: On OES 1 and SLES 9, the WebAccess /var/opt/novell/gw directory was linked to /var/opt/novell/tomcat4/webapps/gw. The script changes this link to /var/opt/novell/tomcat5/webapps/gw. For Monitor, the /var/opt/ novell/gwmon directory now links to/var/opt/novell/tomcat5/webapps/ gwmon.
  • Page 8 8c On the Server Modules tab, select the jk module in the list of services, then toggle the status to Off. 8d Click Finish to save your change. 8e Exit YaST. You should now be able to run WebAccess and Monitor successfully on your upgraded Linux operating system.

  • Page 9: Installation Issues

    If you install GroupWise on multiple platforms, or if you run multiple versions (for example, GroupWise 6.5 and GroupWise 7 in the same GroupWise system), refer to the GroupWise Version Compatibility appendix in the GroupWise 7 Installation Guide (http://www.novell.com/ documentation/gw7) to make sure that the combinations you are using are supported. For example, you cannot run a GroupWise 7 client against a GroupWise 6.5 or earlier post office.
  • Page 10 Service Pack 2 has been installed, you must have the Novell Client 4.90 SP2 or later installed on the Windows machine. If you have an earlier Novell Client, the GroupWise Installation program claims that it cannot find some of the directories to which you want to install software.

  • Page 11: Administration Issues

    5.3.2 Upgrading from an Incomplete Software Distribution Directory Because all GroupWise components on a server must be updated at the same time, if you are installing GroupWise 7 from a software distribution directory that does not contain RPMs for all the components installed on the server, you receive the following error: Install failed for an unknown reason (7) The GroupWise 7 component cannot be updated because its RPM is not present in the software...
  • Page 12 GroupWise directory structures such as domains and post offices where file locking conflicts can create problems for the GroupWise agents. If you need virus scanning on GroupWise data, check the GroupWise Partner Products page (http://www.novell.com/partnerguide/p100031.html) compatible products. 6.2 NetWare/Windows Administration Issues “Directory Names and Filenames”...
  • Page 13 6.2.2 ConsoleOne on Windows NT If you will run ConsoleOne on Windows NT* 4, you must install NT 4 Service Pack 6 before you install ConsoleOne. 6.2.3 GWTSA and Duplicate Source Directories The GroupWise Target Service Agent (GWTSA) handles situations where the same directory names are used on different volumes to back up by numbering the instances.
  • Page 14 6.3.1 NFS Not Supported Because of long-standing file lock issues with NFS*, you cannot use an NFS mount to mount a server file system where your GroupWise system is located to a workstation where you are running ConsoleOne. We recommend using an SMB mount instead. 6.3.2 Pathnames and Filenames in Lowercase All directory names in paths to GroupWise domains and post offices should consist of lowercase letters.
  • Page 15 7.3 Linux Agent Issues “libXm.so.3 Error” on page 15 7.3.1 libXm.so.3 Error If you try to start the POA or MTA using the --show switch on a server where The X Window System and Open Motif* are not running, you receive the following error: libXm.so.3: cannot open shared object file no such file or directory To resolve the error, start The X Window System and Open Motif before starting the POA or MTA...
  • Page 16 UDP for several key features such as listing new messages in your Mailbox, displaying notifications, and performing Busy Searches. To reconfigure the Windows Firewall so that it does not interfere with GroupWise functionality, follow the instructions in TID 10094089 in the Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp).
  • Page 17 “Bold Not Displaying on Macintosh” on page 17 “Archiving Over the Network” on page 17 “No Progress Bar Displayed When a Database Is Rebuilt” on page 17 “Focus Is in the Wrong Place When Creating a Reply on Macintosh” on page 17 “GWCheck Must Be Run from a Terminal Window on Macintosh”...
  • Page 18 “WebAccess 7 Compatibility with Older Versions of WebAccess” on page 18 “WebAccess 7 Compatibility with Virtual Office 1.5 and Earlier” on page 18 “WebAccess Compatibility with Novell exteNd” on page 18 “WebAccess 7 Client on Macintosh” on page 19 “Login Page Reappears after Successful Login” on page 19 “Recommendation for Tomcat Memory Allocation (Heap Size)”...
  • Page 19 If you have exteNd portlets configured to use WebAccess, you must copy some of the exteNd template files from the frames directory into the css directory. Refer to the Novell exteNd documentation (http://www.novell.com/documentation/extend5/index.html) to determine which exteNd template files you should copy to the css directory. Do not copy the entire contents of the frames directory into the css directory;...
  • Page 20 9.1.8 Preventing Web Server Directory Browsing If your Web server is configured to allow directory browsing, it is possible for a user to access the / com directory of your Web server and browse downward from there. There is no confidential information located in any of the directories that are accessible in this manner.
  • Page 21 9.2.1 WebAccess Installation Error on Windows Workstation If you receive an error during installation indicating that the nvweb.dll file cannot be found, update the workstation to the latest Novell Client. The Novell Client is available for download from the Novell Downloads Web site (http://download.novell.com).
  • Page 22 WebPublisher: http://web_server_address/servlet/webpub The WebAccess URLs on NetWare and Windows Web servers are now the same as the URLs used on Linux: GroupWise-specific Web Services page: http://web_server_address/gw/index.html WebAccess: http://web_server_address/gw/webacc WebPublisher: http://web_server_address/gw/webpub To keep users' browser bookmarks from being broken, you should redirect the old URLs to the new URLs.
  • Page 23 ROOT container of the servlet and the Web server. Therefore, you might want to manually delete the following directories and files: sys:\apache2\htdocs\com sys:\apache2\htdocs\index.html (if customized for GroupWise) sys:\apache2\htdocs\novell.html (if index.html was not customized) sys:\tomcat\4\webapps\ROOT\WEB-INF\classes\com sys:\tomcat\4\webapps\ROOT\WEB-INF\lib\ldapfilt.jar sys:\tomcat\4\webapps\ROOT\WEB-INF\lib\ldapjdk.jar sys:\tomcat\4\webapps\ROOT\WEB-INF\lib\njgwap.jar...
  • Page 24 “Commented Lines in Configuration Files” on page 26 9.3.1 Novell Distribution of Apache and Tomcat GroupWise 7 on Linux includes a Novell distribution of Apache and Tomcat that you can install along with the WebAccess Application if you do not already have Apache and Tomcat running on that server.
  • Page 25 To reconfigure the Novell distribution to use a different port number, edit the httpd.conf file in the / etc/opt/novell/httpd/conf directory. Locate the following line:...
  • Page 26 9.3.5 Clustering Issue on Open Enterprise Server Linux The WebAccess Agent currently does not run on Novell Cluster Services on Linux. 9.3.6 Viewer Agent Issues on Linux On Linux, if you run the Viewer Agent as a user that is not running The X Window system, then WebAccess client users cannot view embedded vector-based graphics in attachments.
  • Page 27 10.1.1 Address Resolution Change Since GroupWise 6 In GroupWise 6 and its Support Packs, there was a problem with the address format used for sending to distribution lists and resources if you set Internet Addressing to one of the following formats (which are not appropriate for distribution lists and resources): first_name.last_name@Internet_domain last_name.first_name@Internet_domain...
  • Page 28 LDAP server's Trusted Root Certificate, which must be exported from the LDAP server, in order for LDAP authentication to take place (typically on port 636) during installation of the Internet Agent. Unless you already have SSL set up, an easier alternative is to disable Require TLS for Simple Binds with Passwords in ConsoleOne, which allows LDAP authentication to take place using clear text (typically on port 389), during installation of the Internet Agent.

  • Page 29: International Issues

    “Monitor Issues Shared with WebAccess” on page 29 11.3.1 Monitor Issues Shared with WebAccess Monitor and WebAccess share a substantial amount of functionality. The following WebAccess issues also pertain to Monitor: Novell Distribution of Apache and Tomcat Prolonged “Please Wait” Message during Installation Installation Security Re-installation Issue...
  • Page 30 13.1.1 Double-Byte Characters in Directory Names and Filenames Do not use double-byte characters in directory names and filenames. 13.1.2 Double-Byte Characters in Passwords Do not use double-byte character in users' passwords. The Change GroupWise Password dialog box in ConsoleOne currently allows entry of double-byte characters.
  • Page 31 13.2.1 Print Calendar Language The GroupWise client Print Calendar feature always prints calendars in the language specified in Regional Options or Regional Settings in the Control Panel, even if the client is installed in a different language. For example, if French (Switzerland) or French (Swiss) is specified in the Control Panel and the client is installed in German, calendars print in French.
  • Page 32 Russian keyboard still does not work, use the following command to view the current settings for the LANG and LC_* environment variables: locale If any of the LC_* environment variables have not inherited the ISO-8859-5 specification, export them individually. 13.3.3 Mnemonics for Arabic, Hebrew, and Double-Byte Languages Keyboard mnemonics for menu items work for characters a-z and A-Z, but not for other characters.

  • Page 33: Documentation Conventions

    Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 34 Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S. patents listed at http://www.novell.com/company/legal/patents/ and one or more additional patents or pending patent applications in the U.S.