Troubleshooting Strategies; A.4 Troubleshooting Strategies - Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual

Failed to connect to server
Possible Cause: The Remote Management policy has not been configured for the Windows CE
device you want to remotely control or remotely view.
Action: Configure the Remote Management policy. For detail information on how to
configure the policy, see
Management Policy," on page
Possible Cause: The Windows CE device you want remotely control or remotely view does not
have a network IP address.
Action: Ensure that the Windows CE device you want remotely control or remotely
view has a network IP address.
Shortcut is not created on the device. Policy status shows error as "The device has
already maximum number of shortcuts
Possible Cause: Some PPC devices limit shortcut creation to the seven files in the Start menu.
Action: Click Start > Settings > Menu. Deselect some of the selected shortcuts and
enforce the policy.
Unable to configure button <Button X>. The button was not found
Possible Cause: The button name configured in the policy is not same as the button name that
appears on the device. For example, on some devices the button names contain
spaces, such as Button 1 and Button 2. However, on other devices button
names appear without space, such as Button 1 and Button 2.
Action: While configuring the policy, make sure the button name in the policy is
identical to the button name on the device. The button names on the device are
found under Settings on the Button Configuration page.

A.4 Troubleshooting Strategies

The following sections provide suggestions and troubleshooting tips to problems you might
encounter when using ZENworks 7 Handheld Management:
"Why doesn't my handheld device display in ConsoleOne or in the ZENworks Handheld
Management Inventory Viewer?" on page 150
"Why are policies that I have configured and enabled not being enforced on individual
handheld devices?" on page 150
"Why are handheld applications not being installed on individual handheld devices?" on
page 151
"Why don't I see ZENworks Handheld Management inventory information for my registered
handheld devices?" on page 152
"How does ZENworks Handheld Management manage handheld devices that synchronize at
multiple computers?" on page 152
"My backup program reports that the ZENworks Handheld Management database files cannot
be backed up because they are open. Is there a way to shut them down for the backup?" on
page 152
"The ZENworks Handheld Management Client is not Pushed to the Palm Device" on page 153
Section 6.1, "Configuring WinCE Remote
127.
Troubleshooting 149