General Troubleshooting Information; Common Phone Status Messages - Cisco 7925G - Unified Wireless IP Phone VoIP Administration Manual

General Troubleshooting Information

Table 10-1
Metric Change
Conceal Ratio and Conceal
Seconds increase significantly
Conceal Ratio is near or at zero,
but the voice quality is poor
Voice quality metrics do not account for noise or distortion, only frame loss.
Note
General Troubleshooting Information
The following topics provide general information and tips for troubleshooting the Cisco Unified
Wireless IP Phone 7925G.
•
•
•

Common Phone Status Messages

Table 10-2
provides possible causes and recommended actions to assist with troubleshooting the problem.
Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)
10-14
Changes to Voice Quality Metrics (continued)
Common Phone Status Messages, page 10-14
Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G, page 10-16
Logging Information for Troubleshooting, page 10-17
provides a list of common status messages that display on the phone screen. The table
Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G
Condition
Network impairment from packet loss or high jitter.
•
Noise or distortion in the audio channel such as echo or audio
•
levels.
Tandem calls that undergo multiple encode/decode such as
•
calls to a cellular network or calling card network.
Acoustic problems coming from a speakerphone, handsfree
•
cellular phone or wireless headset.
Check packet transmit (TxCnt) and packet receive (RxCnt) counters
to verify that voice packets are flowing.
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