Page of 134

Cisco 7925G-EX User Manual

Cisco 7925g-ex: user guide.
Also See for 7925G-EX:
Specifications - 8 pages
User manual - 176 pages
Deployment manual - 150 pages
Cisco Unified Wireless IP Phone
7925G, 7925G-EX, and 7926G User
Guide
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

   Also See for Cisco 7925G-EX

   Related Manuals for Cisco 7925G-EX

   Summary of Contents for Cisco 7925G-EX

  • Page 1

    Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3

    Press Ph Book or Directory Book > Phone Book. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.

  • Page 4

    Softkey Definitions AbbrDial Dial using a speed dial index number Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available CFwdAll Set up/cancel call forwarding ConfList View conference participants Confrn Create a conference call Turn on/off Do Not Disturb (DND) EditDial...

  • Page 5: Table Of Contents

    Powering On the Phone Setting Username and Passwords Entering and Editing Text Accessories for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Headset Information Securing the Phone with a Lock Set and Cable Lock An Overview of Your Phone...

  • Page 6: Table Of Contents

    Cisco Unified Wireless IP Phone 7925G-EX Understanding Buttons and Hardware Understanding Phone Screen Features Understanding the Home Screen Display Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Using Phone Buttons Understanding Lines vs. Calls Understanding Line and Call Icons...

  • Page 7: Table Of Contents

    Obtaining Headsets Using Bluetooth Wireless Headsets Using AutoAnswer Changing Phone Settings Customizing Rings Customizing Volume Settings Customizing the Phone Screen Changing Keypad Settings Using Any Key to Answer the Phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide...

  • Page 8: Table Of Contents

    Cisco Unified CallManager Release 4.3 and Later User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages Accessing Your User Options Web Pages Configuring Features and Services on the Web...

  • Page 9: Table Of Contents

    Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide...

  • Page 11: Getting Started, Using This Guide

    Listen to voice messages Customizing your phone using the User Options web pages See softkey and icon definitions Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Safety and Performance Information, page Connecting Your Phone, page Start with...

  • Page 12: Finding Additional Information, Safety And Performance Information

    Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html...

  • Page 13: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g User Guide

    Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7925G manufacturer. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide...

  • Page 14

    Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015 Warning Ultimate disposal of this product should be handled according to all national laws and regulations.

  • Page 15

    When discarding a battery pack, contact your local waste disposal provider regarding Caution local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part Caution number....

  • Page 16: Cisco Product Security Overview, Accessibility Features

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 17: Connecting Your Phone, Installing The Phone Battery

    Connecting Your Phone Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G.

  • Page 18

    To remove the phone cover, follow the steps in the graphic below: Push locking catch to the left to release the cover. Lift and remove the cover of the battery compartment.

  • Page 19

    Press the battery into the battery compartment until it locks into place. Make sure that it lines up with the phone. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Connecting Your Phone...

  • Page 20: Charging The Phone Battery

    To replace the phone cover, follow the steps in the graphic below: Align locking catches at the bottom of the cover to the notches on the phone. Press the cover firmly against the phone until it clicks in place. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.

  • Page 21: Using The Ac Power Supply To Charge The Battery

    AC power source, it will power off after the call or phone service terminates.  For more information, ask your system administrator. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Charging Time if AC Power Supply Connected to Phone 2 hours...

  • Page 22

    To charge the battery in the phone using the AC power supply, follow the steps in this graphic: Lift the mini-USB port cover (bottom of phone). Swing the port cover to one side. Insert the AC power supply mini-USB connector in the port. Insert the AC plug adapter in the slot on the power supply.

  • Page 23: Using The Usb Cable And Usb Port On The Pc To Charge The Battery

    While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide If the Found New Hardware Wizard opens, use the next row in this table to stop it.

  • Page 24: Powering On The Phone

    2. You might need to enter a username and password to access the wireless network. For more information, see page 3. After completing authentication and registration with Cisco Unified Communications Manager, the phone displays the main screen and is ready to place or receive calls.

  • Page 25: Setting Username And Passwords, Entering And Editing Text

    Enter characters Enter numbers Delete the last character Enter a space Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide (Settings) > Network Profiles. icon appears indicating that this screen is locked. For assistance, contact your system administrator.

  • Page 26: Accessories For The Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g

    • Multi-charger • Carrying cases • Lock sets Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone 7925G-EX in hazardous environments. For a complete list and description of accessories, see the 7925G-EX, and 7926G Accessory Then...

  • Page 27: Headset Information

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 28: Securing The Phone With A Lock Set And Cable Lock

    Securing the Phone with a Lock Set and Cable Lock You can secure the phone to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory To install the lock set, use the diagram and follow these steps: If you want to...

  • Page 29

    Connecting Your Phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide...

  • Page 30: An Overview Of Your Phone, Cisco Unified Wireless Ip Phone 7925g And 7926g

    An Overview of Your Phone Cisco Unified Wireless IP Phone 7925G and 7926G Your Cisco Unified Wireless IP Phone 7925G and 7926G is a full-feature telephone and a qualified Bluetooth wireless device (Qualified Device ID [QDID] B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

  • Page 31: Cisco Unified Wireless Ip Phone 7925g-ex

    • An online help system that displays information on the phone screen. Cisco Unified Wireless IP Phone 7925G-EX Your Cisco Unified Wireless IP Phone 7925G-EX is an Atmospheres Explosibles (ATEX) Zone 2/Class 22 and Canadian Standards Association (CSA) Division 2/Class 1 certified full-feature telephone. The phone is certified for use in potentially explosive environments in the gas, oil, and chemical production fields as well as dust-filled environments.

  • Page 32

    • Online customizing of phone features and services from your User Options web pages. Potentially Explosive Environments Your Cisco Unified Wireless IP Phone 7925G-EX is ATEX Zone 2 and CSA Class 1 Division II certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only (for example, less than 10 hours per year).

  • Page 33: Understanding Buttons And Hardware

    • Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide An Overview of Your Phone...

  • Page 34

    Headset port Port for plugging in a headset or ear bud has a protective cover. with cover Speaker button Toggles the speaker mode on or off for the phone. Right softkey Activates the Options menu for access to the list of softkeys. Sometimes button displays a softkey label.

  • Page 35

    Use with Java MIDlet applications to allow you to scan barcodes. scanner Note Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Using the Push to Talk Service, page Only available on the Cisco Unified IP Phone 7926G...

  • Page 36: Understanding Phone Screen Features

    Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G has only two softkey buttons, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what...

  • Page 37

    10140 Date and Time line 12:39 06/20/06 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Displays these icons (if active) and your directory number: Battery icon—Indicates the level of charge in battery Battery removal icon—Indicates the battery is removed or is not recognized Signal icon—Indicates the degree of signal strength...

  • Page 38: Understanding The Home Screen Display

    Options Menu Softkey labels area Ph Book - Options Status and information Your current options Main screen Understanding the Home Screen Display The home screen is the display on your phone screen when it is idle. A home screen can be the main screen or Line View.

  • Page 39: Understanding Feature Buttons And Menus

    Press an arrow on the Navigation button to access one of these menus from the main screen: Directory Line View Settings Services Scroll through a menu Press the Navigation button up or down. or list Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide An Overview of Your Phone...

  • Page 40: Accessing The Help System On Your Phone

    View the main menu Press Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...?—Procedures for common phone tasks • Calling Features—Descriptions and procedures for calling features • Help—Tips on using and accessing Help...

  • Page 41: Using Phone Buttons, Understanding Lines Vs. Calls

    Line View. You have as many lines as you have directory numbers with phone line icons Line View list. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide key until the screen displays icon displays at the top of icon disappears.

  • Page 42: Understanding Line And Call Icons

    • Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons This is what your main screen looks like with two active calls, one on hold (23827) and another connected (3956933).

  • Page 43: Understanding Out-of-range Alerts

    10, 30, or 60 seconds until you are back within range of the wireless network. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Description Using BLF to Determine a Line State, page...

  • Page 44: Understanding Feature Availability, Bluetooth Wireless Headset Support, Handsfree Profile Support On The Phone

    Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 45: Cleaning The Phone

    Cleaning the Phone Gently wipe the phone screen and phone with a soft, dry cloth or a moist wipe. The Cisco Unified Wireless IP Phone 7925G and 7926G is resistant to dust and spills, but if Note you wish to further protect your phone, you can purchase a silicon case for it. For more...

  • Page 46: Basic Call Handling, Placing A Call—basic Options

    Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your wireless IP phone. Your system administrator can configure your phone to alert you (by beeping) when it is out Note of range of the wireless network.

  • Page 47

    • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then...

  • Page 48: Placing A Call—additional Options

    • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • If you press any digits while on an active call, the digits will be displayed on the screen and will timeout after 2 seconds.

  • Page 49

    Dial from a Personal Address Book (PAB) entry Place a call using a billing or tracking code Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Choose > Directory Services > Corporate Directory (name can vary).

  • Page 50: Answering A Call

    Doing so answers the new call and automatically puts the first call on hold. For more information, see... Using Cisco Extension Mobility, page 67 Using the Push to Talk Service, page 68 For more information, see... Using Any Key to Answer the...

  • Page 51

    • To use any button to answer a call, see • You can answer an incoming call even when the keypad is locked. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... See the instructions from your Bluetooth wireless headset documentation.

  • Page 52: Ending A Call, Using Hold And Resume

    • If you were using an application or service before you answered an incoming call, your application or service will resume after you end the call. Ending a Call You can end a call using several options If you want to... End the call Disconnect one call but preserve another call on the same line...

  • Page 53: Using Mute

    If you want to... Toggle Mute on Toggle Mute off Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide to change to another line. If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.

  • Page 54: Switching Between Multiple Calls, Transferring Calls

    Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it. If you want to... Then... Switch between 1.

  • Page 55

    • You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. From an active call, choose Options >Trnsfer.

  • Page 56: Forwarding Calls To Another Number

    Forwarding Calls to Another Number When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. •...

  • Page 57: Using Do Not Disturb

    • If both DND and auto-answer are enabled, only intercom calls will be auto-answered. If you want to... Turn on DND Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Do one of the following: • Choose Options > DND.

  • Page 58: Making Conference Calls, Using Conference Features

    Turn off DND Customize DND settings Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone: •...

  • Page 59: Using Conference, Using Join

    Join allows you to combine two or more existing calls to create a conference in which you are a participant. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. From a connected call, choose Options > Confrn.

  • Page 60

    If you want to... Create a conference by joining together existing calls that are on a single line Create a conference by joining together existing calls that are on multiple lines See a list of conference participants or remove participants Tips •...

  • Page 61: Using Cbarge, Using Meet-me

    Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. Join a Meet-Me conference End a Meet-Me conference Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Press to select a call on a shared line.

  • Page 62: Viewing Or Removing Conference Participants

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see page Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. If you want to...

  • Page 63: Placing Or Receiving Intercom Calls

    Extension Mobility profile to include the intercom feature. If you want to... Place an intercom call to a preconfigured intercom target Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Press 2. Select (intercom line) to dial the target intercom number....

  • Page 64

    If you want to... Place an intercom call to any intercom number Receive an intercom call Then... 1. Press 2. Select (intercom line) and dial the intercom target  number. After you hear the intercom-alert tone, begin speaking. When you hear the intercom-alert tone, handle the call in one of these ways: •...

  • Page 65: Advanced Call Handling, Speed Dialing

    For more information, see Using Speed Dial and Fast Dial, page 56 Phone, page Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Advanced Call Handling ) displays under the number assigned to a Using the Phone Book on Your...

  • Page 66: Using Speed Dial And Fast Dial

    Line View Speed Dial A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book. You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.

  • Page 67: Picking Up A Redirected Call On Your Phone

    Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide > Speed Dials, highlight a speed dial, and press .

  • Page 68

    If you want to... Answer a call that is ringing on another extension within your call pickup group Answer a call that is ringing on another extension outside of your call pickup group Answer a call that is ringing on another extension in your group or in an associated group Answer a call that is ringing...

  • Page 69: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 70: Logging Out Of Hunt Groups, Using A Shared Line, Understanding Shared Lines

    Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

  • Page 71: Using Barge To Add Yourself To A Shared-line Call, Understanding Barge Features, Using Barge Features

    1. Highlight a remote-in-use call. You might need to use Line View. on a shared line 2. Choose Options > Barge or cBarge. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide for more information about standard conferences. icon and the “In Use Remote” message.

  • Page 72: Preventing Others From Viewing Or Joining A Shared-line Call

    If you want to... Then... View conference participants Leave a barged call Choose EndCall or If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you disconnect after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

  • Page 73: Using Blf To Determine A Line State

    Otherwise, the call rings on your phone for you to answer. Note Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Line is in-use. Line is idle. Line is in Do Not Disturb state.

  • Page 74: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone.

  • Page 75: Tracing Suspicious Calls, Prioritizing Critical Calls

    • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Look for the encrypted lock icon and listen for a security tone at the beginning of a call.

  • Page 76

    If you... Want to choose a priority (precedence) level for an outgoing call Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Want to view priority level of a call Want to accept a higher-priority call Hear a continuous tone...

  • Page 77: Using Cisco Extension Mobility, Using The Application Button

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 78: Using The Push To Talk Service, Using The Barcode Scanner

    Push to Talk service. Using the Barcode Scanner Your system administrator can configure the Cisco Unified Wireless IP Phone 7926G to scan 2D barcodes using the scanning module on the top of the phone. The phone uses a Java MIDlet to use the barcode date to display information such as pricing, location, and inventory information.

  • Page 79: Using A Handset, Headset, And Speakerphone

    Use the handset Use a wired headset Use a Bluetooth wireless headset Use the speaker mode Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Press ; to hang up, press Lift the headset port cover ...

  • Page 80: Obtaining Headsets, Using Bluetooth Wireless Headsets

    If you want to... Switch to the speaker (from the handset) during a call Adjust the volume level for a call If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer or intercom calls.

  • Page 81

    Connect a Bluetooth headset already paired (but not connected) with the phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Choose > Phone Settings > Bluetooth. 2. Highlight Bluetooth and press Select.

  • Page 82

    If you want to... Unpair a Bluetooth headset from the phone Disconnect a Bluetooth headset from the phone Switch from a Bluetooth headset to the speaker or handset during a call Switch to the Bluetooth headset during a call from the speaker or handset Tips •...

  • Page 83: Using Autoanswer

    If you... Use AutoAnswer with a headset Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call. If your phone is set up to use AutoAnswer in headset mode, calls are...

  • Page 84: Changing Phone Settings, Customizing Rings

    Changing Phone Settings You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type for each line. If you want to...

  • Page 85: Customizing Volume Settings

    If you want to... Adjust the ring volume level 1. Choose Adjust the speaker volume level Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Choose > Sound Settings > Alert Pattern. 2. Select one of the following: •...

  • Page 86: Customizing The Phone Screen

    If you want to... Adjust the phone volume level Adjust the headset volume level Select the devices that will ring Customizing the Phone Screen You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen.

  • Page 87

    Change the LED indication for service coverage Change the language on your phone screen Change the font size Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... 1. Choose > Phone Settings > Display Settings. 2. Highlight Display Brightness 3.

  • Page 88: Changing Keypad Settings, Using Any Key To Answer The Phone

    Changing Keypad Settings You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information: Using Any Key to Answer the Phone, page 78 • Setting the Keypad to Automatically Lock, page 79 •...

  • Page 89: Setting The Keypad To Automatically Lock

    • Auto lock is enabled only when the phone is idle and at the main screen. • The keypad lock is temporarily disabled when you have an incoming call. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then...

  • Page 90: Changing The Keypad Tones, Viewing Your Network Profile List

    Changing the Keypad Tones You can enable or disable the tones when you press a key on your keypad. If you want to... Change the keypad tone level Viewing Your Network Profile List Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system.

  • Page 91: Viewing Hardware Diagnostics, Performing Keypad Diagnostics, Performing Audio Diagnostics, Performing Wlan Diagnostics

    You can run the Site Survey utility from the Diagnostics menu to verify that the APs are providing adequate coverage. For more information on using the Site Survey utility, see Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide.

  • Page 92: Performing Scanner Diagnostics

    Performing Scanner Diagnostics You can ensure the barcode scanner is functional. If you want to... Ensure that the barcode scanner is functional. Then... 1. Choose > Phone Settings > Diagnostics. 2. Select Scanner. 3. Position the scanner in front of a barcode and press Scan.

  • Page 93: Using Call Logs And Directories, Using Call Logs

    2. Choose Missed Calls, or Received Calls, or Placed Calls. 3. Choose Options > Delete, or choose Options > Exit. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Using Call Logs and Directories to reposition the cursor. Use the...

  • Page 94: Directory Dialing

    If you want to... Then... Erase all call 1. Press records in all call 2. Press Clear. Doing so erases all call logs, or choose Options > Exit. logs See if the line in the Look for Busy Lamp Field indicators. See call log is busy page before placing a...

  • Page 95: Using Corporate Directory On Your Phone, Using Personal Directory On Your Phone

    Cisco Unified CallManager Release 4.3 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html...

  • Page 96: Cisco Unified Communications Manager Release 5.0 And Later

    Cisco Unified Communications Manager Release 5.0 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager Release 5.0 or later. Alternately, see Directory on the Web, page If you want to...

  • Page 97

    Log out of Personal 1. Choose Directory 2. Choose Logout. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Using Call Logs and Directories > Personal Address Book. > Personal Fast Dials. > Personal Address Book (exact name may vary).

  • Page 98: Using The Phone Book On Your Phone

    Your system administrator can import up to 100 contacts into your Phone Book if they are Note stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator. Customizing the Phone Screen,...

  • Page 99

    4. Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide > Phone Book or press Ph Book (if available). Press New (if Phone Book is empty).

  • Page 100

    If you want to... Then... Search for a contact 1. Choose in your phone book 2. Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name. Note Choose Options > Mode again to change the way you enter search text. Remove a contact 1.

  • Page 101

    Select. The selected number is assigned to the speed dial. Note Note Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide > Missed Calls, or Received Calls, or Placed Calls. > Corporate Directory (name can vary). > Corporate Directory (name can vary).

  • Page 102

    Speed Dial 1 is reserved for voicemail. • If you have contact information stored in another location (for example, in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be imported into your Phone Book.

  • Page 103: Accessing Voice Messages

    Callers hear your voice message greeting and can leave you a message. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide If you changed the left softkey on the main screen to access the Phone Book (Ph Book), the Message softkey is not available.

  • Page 104: Accessing Your User Options Web, Cisco Unified Callmanager Release 4.3 And Later User Options Web

    This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager Release 4.3 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html...

  • Page 105: Subscribing To Phone Services

    Then, do this after you log in and select your device type... Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Select a service from the Available Services drop-down list and click Continue.

  • Page 106: Cisco Unified Communications Manager Release 5.1 And Later User Options Web

    Configuring Features and Services on the Web, page 97 • Accessing Your User Options Web Pages This section describes how to log in and select a phone device for Cisco Unified Communications Manager Release 5.1 or later User Options web pages. If you want to...

  • Page 107: Configuring Features And Services On The Web, Setting Up Speed Dials On The Web

    Depending on configuration, your phone can support several speed-dial features that are set up from the web: • Line View Speed Dials • Abbreviated Dials • Fast Dials Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Accessing Your User Options Web Pages...

  • Page 108: Using Personal Directory On The Web

    Note If you want to... Then do this after you log in... Set up Line View 1. Select the name for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, speed-dial numbers and 7926G device. 2. Click Speed Dials. 3. Enter a phone number as you would dial it.

  • Page 109

    5. Use the Search Options area to find the appropriate PAB entry. 6. Click a phone number in the Search Results area. 7. Click Save. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then, do this after you log in... 1. Choose User Options > Personal Address Book.

  • Page 110

    If you want to... Then, do this after you log in... Assign a Fast Dial code 1. Choose User Options > Fast Dials. to a phone number 2. Click Add New. (without using a PAB 3. Change the Fast Dial code, if desired. entry) 4.

  • Page 111: Setting Up Phone Services On The Web

    If you want to... Then do this after you log in... Subscribe to a service 1. Select the name for the Cisco Unified Wireless IP Phone 7925G, 2. Click Phone Services. 3. Click Add New. 4. Choose a service from the drop-down list and click Next.

  • Page 112: Controlling User Settings On The Web

    If you want to... Then do this after you log in... Add a service to an 1. Select a device. available screen slot 2. Click Service URL. Note 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields. Note 5.

  • Page 113: Controlling Line Settings On The Web

    Tips • Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. • For more information about these services, ask your system administrator.

  • Page 114: Using Cisco Webdialer

    You cannot change the Ring Settings for the phone from the User Options web pages. Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

  • Page 115

    6. To end a call, click Hangup or disconnect from your phone. Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Accessing Your User Options Web Pages...

  • Page 116

    If you want to... Then... Set up, view, or Access the Preferences page. change WebDialer The Preferences page appears the first time that you use WebDialer, after you preferences click the number that you want to dial. To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

  • Page 117: Understanding Additional Configuration Options

    Need more speed dial numbers Want to use one directory number for several phones Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Then... Ask your system administrator to configure your line to support more calls. Ask your system administrator to configure one or more additional directory numbers for you.

  • Page 118

    • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared phone Ask your system administrator to set up the AutoAnswer feature for your phone.

  • Page 119: Troubleshooting Your Phone, General Troubleshooting

    If necessary, transfer calls to one line before joining them. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide When roaming with your phone, a green blinking light indicates that the phone is still within the wireless service coverage area.

  • Page 120: Viewing Phone Administration Data

    • You cannot barge an encrypted call if the phone you are using is not • You cannot barge a call on another Cisco Unified Wireless IP Phone. You are disconnected You are disconnected from a call that you joined using Barge if the call is from a call that you put on hold, transferred, or turned into a conference call.

  • Page 121: Using The Quality Reporting Tool

    Depending on configuration, use the QRT to: • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide Troubleshooting Your Phone...

  • Page 123: Cisco One-year Limited Hardware Warranty Terms

    There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html...

  • Page 125: Index

    BLF Pickup Bluetooth enabling headset Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide qualified device ID 20, 21 button answer/send application left softkey mute navigation 24, 29...

  • Page 126

    DND cBarge See also barge using Cisco Unified IP Phone documentation for Cisco Unified Wireless IP Phone accessories buttons and keys cleaning connecting description of feature configuration for healthcare environments online help for power supply...

  • Page 127

    Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide using hanging up, options for headset Bluetooth Bluetooth wireless choosing ringer volume mode, using...

  • Page 128

    Cisco Unified Wireless IP Phone intercom line keylock keypad lock auto keylock feature locking keypad setting auto keylock unlocking keypad 31, 79 keypad shortcuts...

  • Page 129

    Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide phone status line icons pickup groups PIN, changing placed calls, records of placing calls, options for power outage power supply...

  • Page 130

    TABSynch TAPS, using text editing entering special characters Tool for Auto-Registered Phones Support transferring, options for troubleshooting, data for User Options web pages Cisco Unified CallManager accessing and using 16, 24, 25 subscribing to phone services 16, 24, 25...

  • Page 131

    74, 75 adjusting during call preserving volume button description Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide using warnings warranty description of terms hardware WebDialer wired headset icon port...

  • Page 134

    Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks...

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