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Cisco 7925G - Unified Wireless IP Phone VoIP Administration Manual

Administration guide.

 
Cisco Unified Wireless IP Phone 7925G
Administration Guide for Cisco Unified
Communications Manager 7.0(1)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15984-01

Summary of Contents

  • Page 1

    Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15984-01...

  • Page 2

    Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) © 2008 Cisco Systems, Inc. All rights reserved. The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.

  • Page 3: Table Of Contents

    Overview of the VoIP Wireless Network C H A P T E R Understanding the Wireless LAN Understanding WLAN Standards and Technologies 802.11 Standards for WLAN Communications Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 4: Table Of Contents

    Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with BAT Adding Phones with Cisco Unified Communications Manager Administration Device Support Safety Information Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 5: Table Of Contents

    Configuring the Authentication Mode 4-14 Setting the Wireless Security Credentials 4-15 Configuring the Username and Password 4-15 Configuring the Pre-shared Key 4-15 Setting Wireless Encryption 4-16 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 6: Table Of Contents

    Changing the Profile Name Guidelines for Editing Settings in the Network Profile Changing Network Configuration Settings Configuring DHCP Settings Disabling DHCP Configuring an Alternate TFTP Server Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 7: Table Of Contents

    Softkey Templates for the Cisco Unified Wireless IP Phone 7925G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17 Configuring Corporate and Personal Directories 7-18 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 8: Table Of Contents

    Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) viii OL-15984-01...

  • Page 9: Table Of Contents

    How Users Access the Help System on the Phone How Users Get Copies of Cisco Unified IP Phone Manuals How Users Configure Phone Features and Services Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 10

    Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager Installing the Cisco Unified Wireless IP Phone 7925G N D E X Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 11: Cisco Unified Wireless Ip Phone 7925g Administration Guide For Cisco Unified Communications Manager 7

    Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified Wireless IP Phone 7925G on the wireless network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.

  • Page 12

    Appendix D, “Checklist for Deploying the Provides a detailed checklist for deploying the Cisco Unified Wireless IP Phone 7925G” Cisco Unified Wireless IP Phone 7925G Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 13

    Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...

  • Page 14

    Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 15: Understanding The Cisco Unified Wireless Ip Phone 7925g

    (16 bits, 16 kHz) audio. The Cisco Unified Wireless IP Phone 7925G is hearing aid compatible (HAC) but does not have any TTY features. It also has a centered “dot” or “nib” on the 5 key that is a tactile identifier.

  • Page 16: C H A P T E R 1 Overview Of The Cisco Unified Wireless Ip Phone 7925g

    MHz range. This computes to 1600 hops every second. On the Cisco Unified Wireless IP Phone 7925G, a Bluetooth module and 802.11 WLAN module co-exist in the phone. This co-existence greatly reduces and avoids radio interference between the Bluetooth and 802.11bg radio.

  • Page 17: Pairing With Headsets

    “0000.” The Cisco Unified Wireless IP Phone 7925G can be paired with more than one headset at a time. Pairing is typically performed once for each headset used with the Cisco Unified Wireless IP Phone 7925G. Once pairing is complete, the headset automatically connects to the Cisco Unified Wireless IP Phone 7925G when both devices are powered on and in range.

  • Page 18

    Speaker button Toggles the speaker mode on or off for the phone. Right softkey Activates the Options menu for access to the list of softkeys. Sometimes displays button a softkey label. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 19

    ! @ < > $ % ^ & 13 Answer/Send Allows you to answer a ringing call or, after dialing a number, to place the call. button (green) Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 20: Features Supported On The Cisco Unified Wireless Ip Phone 7925g

    Features Supported on the Cisco Unified Wireless IP Phone 7925G The Cisco Unified Wireless IP Phone 7925G functions much like traditional IP phones allowing you to place and receive telephone calls while connected to the wireless LAN. In addition to traditional phone features, the Cisco Unified Wireless IP Phone includes features that enable you to administer and monitor the phone as a network device.

  • Page 21: Feature Overview, Telephony Features, Network Settings Configuration

    Features Supported on the Cisco Unified Wireless IP Phone 7925G Feature Overview The Cisco Unified Wireless IP Phone 7925G provides traditional telephony functionality, such as call forwarding and transferring, call pickup, redialing, speed dialing, conference calling, and voice messaging system access, as well as these features: Bluetooth Class 2 technology for headsets that support Bluetooth •...

  • Page 22: Feature Information For Users, Understanding Security Features For Cisco Unified Ip Phones

    • Feature Information for Users If you are a system administrator, you are the primary source of information for Cisco Unified Wireless IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified Wireless IP Phone 7925G documentation.

  • Page 23

    Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Resetting or restoring the phone See the “Erasing the Local Configuration” section on page 10-18 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 24: Overview Of Supported Security Features

    Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide.

  • Page 25

    Note Web Access options by looking at the phone’s Device Information menu. For more information, see the “Viewing Security Information” section on page 8-1. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-11 OL-15984-01...

  • Page 26: Understanding Security Profiles, Identifying Authenticated, Encrypted, And Protected Phone Calls

    Cisco Unified Communications Manager Security Guide. Note For Cisco Unified IP Phones using Cisco Unified CallManager 4.1 and later, security is configured on each phone. For more information about configuring security, refer to Cisco Unified CallManager Security Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.

  • Page 27: Establishing And Identifying Protected Calls, Security Restrictions

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

  • Page 28: Overview Of Configuring And Installing The Cisco Unified Wireless Ip Phone 7925g, Manager

    Configuration Overview” chapter in the Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager Administration, you can add IP phones to the system. To add wireless IP phones to the IP network, system administrators should conduct a site survey to determine strategic locations for access points (APs) to ensure good wireless voice coverage.

  • Page 29: Installing The Cisco Unified Wireless Ip Phone 7925g

    Installing the Cisco Unified Wireless IP Phone 7925G After you have added the phones to the Cisco Unified Communications Manager Administration, you can complete the phone installation. You or the end users can install the phone at the user location. The Cisco Unified Wireless IP Phone Installation Guide, available online at http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/install/guide/7925ig.pdf.

  • Page 30

    Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7925G Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7925G Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-16 OL-15984-01...

  • Page 31: Understanding The Wireless Lan

    (APs) and key Cisco IP telephony components, including Cisco Unified Communications Manager Administration, to provide wireless voice communication. In a traditional LAN, IP phones and computers use cables to transmit messages and data packets. Cisco Unified WLAN delivers security, scalability, reliability, ease of deployment, and management similar to wired LANs.

  • Page 32: Chapter 2 Overview Of The Voip Wireles Network

    Cisco IOS software provides features for managing voice traffic. In some WLANs, each AP has a wired connection to an Ethernet switch, such as a Cisco Catalyst 3750, that is configured on a LAN. The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony.

  • Page 33: Understanding Wlan Standards And Technologies, Standards For Wlan Communications

    802.11d—Enables APs to communicate available radio channels and acceptable power levels. The Cisco Unified Wireless IP Phone 7925G will always give precedence to 802.11d to determine which channels and powers to use. If the information is unavailable, then the phone will fallback to the locally configured regulatory domain.

  • Page 34: Radio Frequency Ranges, Data Rates, Tx Power, Ranges, And Decibel Tolerances

    802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances Table 2-2 lists the Tx power capacities, data rates, ranges in feet and meters, and decibels tolerated by the receiver by 801.11 standard. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 35: Wireless Modulation Technologies

    1. Adjusts dynamically when associating with an AP if the AP client setting is enabled. 2. Advertised rates by the APs are used. If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration, then the Traffic Stream Rate Set IE (CCX V4) is used.

  • Page 36: Ap, Channel, And Domain Relationships

    The Cisco Unified Wireless IP Phone 7925G uses the fourth domain for all other regions in the world. Wireless LANs in the rest of the world use 802.11d to identify band ranges and channels.

  • Page 37: Wlans And Roaming

    Layer 3 Roaming—With the release of the Cisco Catalyst 6500 Series Wireless LAN Services Module (WLSM), the Cisco Unified Wireless IP Phone 7925G now supports Layer 3 roaming for autonomous mode APs. For details about the Cisco WLSM, refer to the product documentation available at: http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/wlsm_1_1/index.htm...

  • Page 38: Bluetooth Wireless Technology, Pairing Headsets

    • Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large • metal objects. Use the Cisco Unified Wireless IP Phone 7925G on the same side of the body as the • Bluetooth-enabled headset. Pairing Headsets The Cisco Unified Wireless IP Phone 7925G pairs with headsets using a shared key authentication and encryption method.

  • Page 39: Components Of The Voip Wireless Network, Networking Protocols Used With Cisco Unified Wireless Ip Phones

    When headsets are more than 10 meters away from Cisco Unified Wireless IP Phone 7925G, Bluetooth drops the connection after a 15 to 20 second timeout. If the paired headset comes back into range of the Cisco Unified Wireless IP Phone 7925G and the phone is not connected to another Bluetooth headset, then the in-range Bluetooth headset automatically reconnects.

  • Page 40

    VoIP call signaling and Cisco Unified Communications enhanced features such as Message Manager, Release 4.x, 5.1, 6.0, 6.1, Waiting Indication (MWI). and 7.0. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-10 OL-15984-01...

  • Page 41: Interacting With Cisco Unified Wireless Aps

    A post installation survey will verify that the AP coverage is still adequate for optimal voice communications. See the “Site Survey Verification” section on page 2-22 more information. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-11 OL-15984-01...

  • Page 42: Associating To Aps, Voice Qos In A Wireless Network

    Components of the VoIP Wireless Network Associating to APs At startup, the Cisco Unified Wireless IP Phone 7925G scans for APs with SSIDs and encryption types that it recognizes. The phone builds and maintains a list of eligible APs and uses the following variables to determine the best AP.

  • Page 43

    With CAC, QoS is maintained in a network overload scenario by ensuring that the number of active voice calls does not exceed the configured limits on the AP. The Cisco Unified Wireless IP Phone 7925G can integrate layer 2 TSpec admission control with layer 3 Cisco Unified Communications Manager admission control (RSVP).

  • Page 44: Interacting With Cisco Unified Communications Manager, Phone Configuration Files And Profile Files

    Implementing QoS in the connected Ethernet switch is highly desirable to maintain good voice quality. The COS and DSCP values that the Cisco Unified Wireless IP Phone 7925G sets do not need to be modified. To configure QoS correctly on the AP, see the “Wireless Network Requirements for VoIP”...

  • Page 45: Interacting With The Dynamic Host Configuration Protocol Server

    DHCP allocates IP addresses dynamically and reuses IP addresses when devices no longer need them. If DHCP is enabled in the network, the Cisco Unified Wireless IP Phone 7925G uses the DHCP scope settings in the DHCP server to perform the phone provisioning bootup process. You must configure the settings of the DHCP server in the Cisco Unified Communications Manager network.

  • Page 46: Security For Voice Communications In Wlans, Authentication Methods

    WLANs. To ensure that voice traffic is not manipulated or intercepted by intruders, the Cisco Unified Wireless IP Phone 7925G and Cisco Aironet APs are supported in the Cisco SAFE Security architecture. For more information about security in networks, refer to http://www.cisco.com/en/US/netsol/ns744/networking_solutions_program_home.html.

  • Page 47

    RADIUS server. Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC. To avoid the PAC provisioning delays, set the PAC expiration period to 90 days or longer on the ACS or RADIUS server.

  • Page 48: Authenticated Key Management, Encryption Methods, Choosing Ap Authentication And Encryption Methods

    Encryption Methods To ensure that voice traffic is secure, the Cisco Unified Wireless IP Phone 7925G supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When using these mechanisms for encryption, both the signaling Skinny Client Control Protocol (SCCP) packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the wireless IP phone.

  • Page 49

    • If AKM and 802.1x are used, the authentication method is LEAP. • The Cisco Unified Wireless IP Phone 7925G uses network EAP for 802.1x but you can enable open EAP. Table 2-7 provides a list of authentication and encryption schemes configured on the Cisco Aironet APs supported by the Cisco Unified Wireless IP Phone 7925G.

  • Page 50

    Interacting with Cisco Unified Communications Manager, page 2-14 • Components of the VoIP Wireless Network, page 2-9 • VoIP WLAN Configuration, page 2-21 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-20 OL-15984-01...

  • Page 51: Voip Wlan Configuration, Wireless Network Requirements For Voip

    • Wireless Network Requirements for VoIP The Cisco Unified Wireless IP Phone 7925G supports Cisco Aironet APs (APs) that can run Cisco IOS in autonomous mode and APs that run in lightweight mode with lightweight AP protocol (LWAPP) and use a Cisco Unified wireless LAN controller.

  • Page 52: Configuring The Wireless Network For Voice, Configuration Tip For Cisco Aironet Aps, Site Survey Verification

    This section identifies key AP configuration options that are required for optimal voice performance. This is not a complete list of configuration steps or options for deploying APs such as the Cisco Aironet APs. For more information about configuring your AP, refer to the appropriate Cisco Aironet AP installation and configuration guide for your model or the documentation for your AP.

  • Page 53: Performing A Site Survey Verification, Using The Neighbor List Utility

    Power on the phone so that it associates with the WLAN. Step 2 Choose SETTINGS > Status > Neighbor List. Step 3 The phone displays the current AP and the closest neighbors. For example: Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-23 OL-15984-01...

  • Page 54: Using The Site Survey Utility

    The phone displays a list of APs within range that have the same SSID and security settings as the phone. To see more information about an AP, scroll to the desired line and press Details. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-24...

  • Page 55

    Viewing the Site Survey Report on the Web, page 4-38. In addition to the Site Survey utility in the Cisco Unified Wireless IP Phone 7925G, you can also use the Cisco Aironet Client Utility Site Survey Utility from a laptop PC. Refer to the section on “Performing a Site Survey”...

  • Page 56

    Chapter 2 Overview of the VoIP Wireless Network Site Survey Verification Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 2-26 OL-15984-01...

  • Page 57: Before You Begin, Network Requirements

    • Safety Information, page 3-5 • Network Requirements For the Cisco Unified Wireless IP Phone 7925G to successfully operate as a Cisco Unified IP Phone endpoint, your network must support these requirements: Voice over Wireless LAN • Cisco Aironet Access Points (APs) configured to support Voice over WLAN (VoWLAN) •...

  • Page 58: C H A P T E R 3 Setting Up The Cisco Unified Wireless Ip Phone 7925g

    Adding Phones with Auto-Registration and TAPS, page 3-3 • • Adding Phones with BAT, page 3-4 Adding Phones with Cisco Unified Communications Manager Administration, page 3-4 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 59: Adding Phones With Auto-registration, Adding Phones With Auto-registration And Taps

    Use auto-registration and TAPS to add phones to the Cisco Unified Communications Manager database. Add the phones first by using BAT to the Cisco Unified Communications Manager database with dummy MAC addresses. Then use TAPS to update MAC addresses and download pre-defined configurations for the phones.

  • Page 60: Adding Phones With Bat, Adding Phones With Cisco Unified Communications Manager Administration

    “Installing or Removing the Phone phone. Battery” section on page 3-8 BAT is included in Cisco Unified Communications Manager 5.0 or later, but it is a plug-in for prior Note releases. For detailed instructions about using BAT, refer to the following documents: For Cisco Unified Communications Manager Release 5.0 and prior releases, refer to Bulk...

  • Page 61: Device Support, Safety Information

    • Device Support Cisco Unified Communications Manager Release 4.1, 4.2, 4.3, 5.1, 6.0, 6.1, and 7.0(1) require a device package or service release update installed to enable device support for the Cisco Unified Wireless IP Phone 7925G. Device packages including support for the Cisco Unified Wireless IP Phone 7925G are available at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

  • Page 62: Battery Safety Notices

    Battery Safety Notices The following battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7925G manufacturer. There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with Warning the same or equivalent type recommended by the manufacturer.

  • Page 63: Providing Power To The Phone, Installing The Cisco Unified Wireless Ip Phone 7925g

    To obtain a replacement battery, contact your local dealer. Use only the batteries that have the following Cisco part numbers. Standard battery—CP-BATT-7925G-STD Extended battery—CP-BATT-7925G-EXT Use only the Cisco power supply. If you must replace your power supply, refer to the list of Cisco part Caution numbers. Australia—CP-PWR-7925G-AU...

  • Page 64: Installing Or Removing The Phone Battery

    Step 2 To install the battery, insert the battery catches in the corresponding slots at the bottom of the Cisco Unified Wireless IP Phone 7925G. Ensure that the metal contacts on the battery and the phone are facing each other.

  • Page 65

    To remove the battery, press up on the locking catch, then lift and remove the battery as shown in Figure 3-3. Figure 3-1 Removal of Cover to Install the Battery Locking catch Battery Cover Figure 3-2 Install the Battery Battery Insertion Slots Battery Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 66

    Replace the Back Cover Cover Insertion Slots Cover The MAC address for each Cisco Unified Wireless IP Phone 7925G appears on a printed label on the Note back of the phone underneath the battery. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)

  • Page 67: Using The Power Supply To Charge The Phone Battery

    • Green—Battery charging is complete. • You can use the phone while the battery is being charged. For charging times, see Table 3-4. Note Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 3-11 OL-15984-01...

  • Page 68: Using The Usb Cable And Pc To Charge The Battery

    3-4. Related Topics • Powering On the Cisco Unified Wireless IP Phone 7925G, page 3-15 • Installing or Removing the Phone Battery, page 3-8 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 3-12 OL-15984-01...

  • Page 69: Configuring Wireless Lan Settings For The Cisco Unified Wireless Ip Phone 7925g

    Cisco Unified Wireless IP Phone 7925G Web Pages You can access the Cisco Unified Wireless IP Phone 7925G web pages to set up the WLAN settings in the network profile. For a new phone with the factory default settings, you must use the USB cable to connect the phone to your PC.

  • Page 70: Connecting Headsets, Using Bluetooth Wireless Headsets

    Installing the Cisco Unified Wireless IP Phone 7925G Connecting Headsets To connect a headset to the Cisco Unified Wireless IP Phone 7925G, plug it into the headset port on the right side of the phone. You can use the headset with all of the features on the Cisco Unified Wireless IP Phone 7925G, including the Volume and Mute buttons.

  • Page 71: Audio Quality Subjective To The User, Using External Devices With Cisco Unified Ip Phones

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 72: Active And Standby Phone Modes, Active Mode

    • Understanding the Phone Startup Process, page 3-17 • Active and Standby Phone Modes When the Cisco Unified Wireless IP Phone 7925G is powered on, it can be in one of these two modes: • Active mode • Standby mode Active Mode The phone is in active mode when there is an active RTP stream.

  • Page 73: Standby Mode, Understanding The Phone Startup Process

    Resolving Startup and Connectivity Problems, page 10-1 • Understanding the Phone Startup Process When connecting to the wireless VoIP network, the Cisco Unified Wireless IP Phone 7925G goes through a standard startup process, as described in Table 3-5. Depending on your specific network configuration, not all of these steps may occur on your wireless IP phone.

  • Page 74

    Profile Files, page 2-14 profile file contains various parameters and values for Resolving Startup and • phone and network settings. Connectivity Problems, page 10-1 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 3-18 OL-15984-01...

  • Page 75

    Related Topics Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager, • page 7-1 Phone Configuration Files and Profile Files, page 2-14 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 3-19 OL-15984-01...

  • Page 76

    Chapter 3 Setting Up the Cisco Unified Wireless IP Phone 7925G Understanding the Phone Startup Process Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 3-20 OL-15984-01...

  • Page 77: Setting Up Your Pc To Configure The Phones

    Using the Cisco Unified Wireless IP Phone 7925G Web Pages This chapter describes how to set up your PC to configure a Cisco Unified Wireless IP Phone 7925G by using a USB connector and how to remotely access a configured phone over the WLAN. It contains the following sections: •...

  • Page 78: C H A P T E R 4 Using The Cisco Unified Wireless Ip Phone 7925g Web Pages

    Locate and double-click the new LAN connection to open the Local Area Connection Status window, then click Properties. Scroll to the Internet Protocol (TCP/IP) section and click Properties. Step 3 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 79: Accessing The Phone Web Page

    In the IP address field, enter a static IP address for the PC: 192.168.1. (1 through 254 except 100), for Step 5 example: 192.168.1.11 By default, the Cisco Unified Wireless IP Phone 7925G is configured with 192.168.1.100 so you Note •...

  • Page 80: Using The Usb Cable To Configure Phones, Updating The Phones Remotely

    • Updating the Phones Remotely You might have to update settings on a Cisco Unified Wireless IP Phone 7925G that is already configured and in use. You can use the wireless LAN to remotely access and configure these phones. Use these sections for information about remotely updating phones: Setting Configuration Privileges for the Phone Web Page, page 4-4 •...

  • Page 81: Accessing The Configuration Web Page For A Phone

    Accessing the Configuration Web Page for a Phone You can access the web page for any Cisco Unified Wireless IP Phone 7925G that is connected to the WLAN. Be sure the phone is powered on, connected and registered to a Cisco Unified Communications Manager server.

  • Page 82

    Web Access field back to Read Only or Disabled. Step 10 Reset the phone from Cisco Unified Communications Manager to disable full access to the web pages. Be sure to change the Web Access privileges and reset the phone to prevent users from making configuration changes on the phone web pages.

  • Page 83: Summary Information On The Home Web Page

    Accessing the Phone Web Page, page 4-3 • Configuring Network Profiles, page 4-8 • • Configuring USB Settings, page 4-26 • Configuring Trace Settings, page 4-27 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 84: Configuring Network Profiles, Network Profile Settings

    You must assign the same SSID to page 2-12 the phone that is also assigned to access points in the wireless network. Edit Profile Enables editing of the profile. — Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 85

    Enables or disables the restriction of the — upstream and downstream PHY rates according to CCX V4 Traffic Stream Rate Set IE (S54.2.6). The default is disabled. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 86

    User installed • Validate Server Enables the phone to use the server certificate. Certificate Two options: true or false. Note Applies to PEAP only. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-10 OL-15984-01...

  • Page 87

    Status Enabled—Identifies enabled channels in WLAN Settings, page 4-25 to improve scanning for the phone. MaxTxPower Sets the maximum transmit power for the phone Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-11 OL-15984-01...

  • Page 88: Configuring Wireless Settings In A Network Profile

    WLAN. Choose the signal mode or priority of signal modes in the 802.11 Mode field that is used by your WLAN, Step 5 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-12 OL-15984-01...

  • Page 89: Configuring Wireless Lan Security

    (WPA, WPA2, WPA-PSK, WPA2-PSK, CCKM). The type of authentication and encryption schemes that you are using with your WLAN determine how you set up the authentication, security, and encryption options in the network profiles for the Cisco Unified Wireless IP Phones.

  • Page 90: Configuring The Authentication Mode

    Requires Passphrase Pre-Shared Key Note Beginning with Cisco Wireless IP Phone 7925G firmware release 1.1, CCKM is operational with the WPA authentication mode using AES encryption. Configuring the Authentication Mode To select the Authentication Mode for this profile, follow these steps: Procedure Choose the network profile that you want to configure.

  • Page 91: Setting The Wireless Security Credentials, Configuring The Username And Password, Configuring The Pre-shared Key

    Passphrase/Pre-shared key in the Wireless Security Credentials area. Pre-shared Key Formats The Cisco Unified Wireless IP Phone 7925G supports ASCII and hexadecimal formats. You must use one of these formats when setting up a WPA Pre-shared key: Hexadecimal For hexadecimal keys, you must enter 64 hex digits (0-9 and/or A-F);...

  • Page 92: Setting Wireless Encryption

    WEP or Shared Key + WEP, you must enter an ASCII or hexadecimal WEP Key. The WEP Keys for the phone must match the WEP Keys assigned to the access point. Cisco Unified Wireless IP Phone 7925G and Cisco Aironet Access Points support both 40-bit and 128-bit encryption keys.

  • Page 93: Installing Authentication Certificates For Eap-tls Authentication

    Wireless IP Phone 7925G be set correctly. Use the phone web page to set the clock on the phone before using EAP-TLS authentication. To use EAP-TLS, both the Cisco Unified Wireless IP Phone 7925G and the Cisco Secure Access Control Server (ACS) must have certificates installed and configured properly. If your wireless network uses EAP-TLS for authentication, you can use the Manufacturing Installed Certificate (MIC) or a user installed certificate for authentication on the phone.

  • Page 94

    To verify the Cisco ACS certificate, a trusted subordinate certificate (if any) and root certificate (created from a CA) on the Cisco ACS server must be exported and installed on the phone. These certificate(s) are part of the trusted certificate chain used to verify the trust of the certificate from the ACS server.

  • Page 95

    Windows Setting the Date and Time EAP-TLS uses certificate based authentication that requires the internal clock on the Cisco Unified Wireless IP Phone 7925G to be set correctly. The date and time on the phone might change when it is registered to Cisco Unified Communications Manager.

  • Page 96

    To export certificates from the ACS server using Internet Explorer, follow these steps: Procedure From Internet Explorer, choose Tools > Internet Options, then click the Content tab. Step 1 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-20 OL-15984-01...

  • Page 97

    At the Advanced Certificate Request page, select Submit a certificate request by using a Step 5 base-64-encoded PKCS CMC. Copy the certificate data from the Cisco Unified Wireless IP Phone 7925G and paste it in the Saved Step 6 Request text box, then click Submit.

  • Page 98: Configuring Peap

    The authentication server validation can be enabled by importing the authentication server certificate. Before You Begin Before you configure PEAP authentication for the phone, make sure these Cisco Secure ACS requirements are met: Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)

  • Page 99: Configuring Ip Network Settings, Enabling Dhcp

    Configuring IP Network Settings The Cisco Unified IP Phones enable DHCP, by default, to automatically assign IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, then you must disable DHCP and manually enter network configuration information.

  • Page 100: Disabling Dhcp, Configuring The Alternate Tftp Server

    Configuring the Alternate TFTP Server If you use DHCP to direct the Cisco Unified Wireless IP Phone 7925Gs to a TFTP server, you can also assign an alternative TFTP server to some phones instead of the one assigned by DHCP.

  • Page 101: Configuring Advanced Network Profile Settings

    You must check at least one channel after using “Clear All,” to enable the phone to access the WLAN. Caution Step 7 Click Save to make the change. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-25 OL-15984-01...

  • Page 102: Configuring Usb Settings

    Accessing the Phone Web Page, page 4-3 • Configuring Network Profiles, page 4-8 Configuring Trace Settings, page 4-27 • Using System Settings, page 4-34 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-26 OL-15984-01...

  • Page 103: Configuring Trace Settings

    Note • When the phone is powered off, then powered back on, the Preserve Logs field is reset to False, the • default value. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-27 OL-15984-01...

  • Page 104

    Accessing the Phone Web Page, page 4-3 Configuring Network Profiles, page 4-8 • Configuring USB Settings, page 4-26 • Using System Settings, page 4-34 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-28 OL-15984-01...

  • Page 105: Configuring Wavelink Settings, Configuring The Phone Book

    Configuring the Phone Book Cisco Unified Wireless IP Phone 7925G users can store up to 100 contacts in the Phone Book on the phone. As the administrator, you can configure the Phone Book for these phones from the phone web page.

  • Page 106: Importing And Exporting Contacts, Importing And Exporting Csv Phone Contact Records

    Outlook. After editing or creating records, the records can transferred to the Cisco Unified Wireless IP Phone 7925G. Note The Cisco Unified Wireless IP Phone 7920G CSV files can be imported into the Cisco Unifies Wireless IP Phone7925G. Each records contains fields separated by commas. The supported field names are as follows: •...

  • Page 107

    Outlook 2003 uses the native international language characters when displaying the contacts list, it does not export these characters in the CSV file format. The Cisco Unified Wireless IP Phone 7925G uses the UTF-8 to encode the international character sets and Microsoft Outlook 2003 can import or export these characters;...

  • Page 108: Searching The Phone Book Information, Updating Phone Book Information, Adding A Contact

    Enter information for this contact. If you wish to assign speed dials, see Assigning A Speed-Dial Hot Key to a Contact Number, page 4-33. Step 4 When finished, click Save. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-32 OL-15984-01...

  • Page 109: Deleting Contacts, Editing Contact Information, Assigning A Speed-dial Hot Key To A Contact Number

    Click Save. To change a speed dial assignment, click the speed dial icon again and repeat Step 3. Step 4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-33 OL-15984-01...

  • Page 110: Using System Settings, Viewing Trace Logs, Backup Settings For Phone Configuration

    None of the statistics or information fields are copied from the web pages. To import a file to a phone, you must enter the same encryption key that was used to export the file. Note Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-34 OL-15984-01...

  • Page 111: Using Network Profile Templates, Creating A Configuration Template

    Give your configuration a new file name such as7925template.cfg. Choose a location on your PC or on the network for the file and then click Save. Step 8 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-35 OL-15984-01...

  • Page 112

    Obtain IP address from server • Static settings (if configured) • IP address – Subnet Mask – Trace Settings • Number of Files • Syslog Server (enabled/disabled) Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-36 OL-15984-01...

  • Page 113: Importing A Configuration Template, Upgrading Phone Firmware

    To upgrade the phone software, enter the phone software TAR (firmware file name) or use the Browse button to locate the firmware file on the network. Related Topics Using System Settings, page 4-34 • Viewing Trace Logs, page 4-34 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-37 OL-15984-01...

  • Page 114: Changing The Admin Password, Viewing The Site Survey Report On The Web

    Changing the Admin Password Cisco Unified CallManager 4.x If you are running Cisco Unified CallManager 4.x, you can use the Change Password area on the web page to change the administration password for the phone web pages. To change the password on the web page, you must first enter the old password. Enter the new password and then reenter the new password to confirm the change.

  • Page 115

    AP would send any broadcast or multicast packets that may have been queued for power-save devices. RSSI Range [Lo Hi] The entire RSSI range in which this AP has been observed. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-39 OL-15984-01...

  • Page 116

    IP phone. WMM Supported Support for WiFi Multi-Media Extensions. CCX Version Number Version of CCX if the AP is CCX compliant. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-40 OL-15984-01...

  • Page 117

    Cisco, the differences are reported as warnings, and warning messages appear at the bottom of this report. All other APs are compared against the reference AP for consistency. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-41 OL-15984-01...

  • Page 118

    Chapter 4 Using the Cisco Unified Wireless IP Phone 7925G Web Pages Using System Settings Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 4-42 OL-15984-01...

  • Page 119: Accessing Network And Phone Settings

    You can view and change many network configuration options and phone settings for the Cisco Unified Wireless IP Phone 7925G by using the Settings menu. You can control whether a Cisco Unified Wireless IP Phone 7925G has access to the Settings menu from Note the Cisco Unified Communications Manager Administration Phone Configuration page.

  • Page 120: C H A P T E R 5 Configuring Settings On The Cisco Unified Wireless Ip Phone 7925g

    • Configuring Network Profile Settings On the Cisco Unified Wireless IP Phone 7925G, you can configure four network profiles for a specific WLAN. Users who travel between company locations, can have separate network profiles for each WLAN location. You can set up profiles with the local SSID, WLAN settings, and authentication information for each location.

  • Page 121: Accessing A Network Profile, Changing The Profile Name

    Configuring Settings on the Cisco Unified Wireless IP Phone 7925G Configuring Network Profile Settings Accessing a Network Profile To view or configure the Network Profile menu on a Cisco Unified Wireless IP Phone 7925G, follow these steps. Procedure Choose SETTINGS > Network Profiles.

  • Page 122: Guidelines For Editing Settings In The Network Profile, Changing Network Configuration Settings

    IP address of the DHCP server from which the Configuring DHCP Settings, phone obtains its IP address page 5-6 MAC Address Unique MAC address of the phone Display only, cannot configure Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 123

    Yes—Indicates that the speakerphone is disabled on Specific Configuration Options for the phone the Cisco Unified Wireless IP Phone 7925G, page 7-13 No—Indicates that the speakerphone is enabled on the phone Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 124: Configuring Dhcp Settings, Disabling Dhcp

    Configuring Network Profile Settings Configuring DHCP Settings The Cisco Unified IP Phones enable DHCP, by default, to automatically assign IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, then you must disable DHCP and manually enter the network configuration information.

  • Page 125: Configuring An Alternate Tftp Server, Changing The Cisco Discovery Protocol Settings

    Configuring an Alternate TFTP Server If you use DHCP to direct the Cisco Unified Wireless IP Phone 7925Gs to a TFTP server, you can also assign an alternative TFTP server to some phones instead of the one assigned by DHCP.To assign an...

  • Page 126: Erasing The Configuration, Configuring Wireless Settings For The Network Profile, Accessing The Wlan Configuration Menu

    Accessing the WLAN Configuration Menu, page 5-8 • Changing WLAN Configuration Settings, page 5-9 • Accessing the WLAN Configuration Menu To access the WLAN Configuration menu options on a Cisco Unified Wireless IP Phone 7925G, follow these steps: Procedure Step 1 Choose SETTINGS > Network Profiles.

  • Page 127: Changing Wlan Configuration Settings

    WPA-PSK, WPA2-PSK, or CCKM that must use a wireless domain server (WDS) UserName User name for the wireless network (up to 32 characters) Configuring the Username and Password, page 4-15 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 128: Changing Phone Settings

    The Phone Settings menu enables configuration of individual phones with ring tones or volume levels, display settings, keypad settings, and home page settings. You can control whether a Cisco Unified Wireless IP Phone 7925G has access to the Phone Settings Note menu from the Cisco Unified Communications Manager Administration Phone Configuration page.

  • Page 129

    Chapter 5 Configuring Settings on the Cisco Unified Wireless IP Phone 7925G Changing Phone Settings To access the Phone Settings menu options on a Cisco Unified Wireless IP Phone 7925G, follow these steps: Procedure Step 1 Choose SETTINGS > Phone Settings.

  • Page 130: Configuring The Security Certificate On The Phone

    Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Before you do so, ensure that the appropriate Cisco Unified Communications Manager and the CAPF security configurations are complete: The CTL file should have a CAPF certificate.

  • Page 131: Changing The Usb Configuration

    • Use the IP address and subnet mask assigned in this area. • To view or configure the USB port configuration on a Cisco Unified Wireless IP Phone 7925G, follow these steps: Procedure Choose SETTINGS > System Configuration > USB.

  • Page 132

    Accessing Network and Phone Settings, page 5-1 Configuring Network Profile Settings, page 5-2 • • Configuring the Security Certificate on the Phone, page 5-12 Changing Phone Settings, page 5-10 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 5-14 OL-15984-01...

  • Page 133

    • Setting Up and Using the Phone CU, page 6-3 There is no support for Traffic Stream Rate Set (TSRS) or Cisco Compatible Extensions (CCX) V4. Note There are limitations using Wavelink because not all features are configurable. Some features are Note configurable only by using Cisco Unified Communications Manager Administration.

  • Page 134: C H A P T E R 6 Configuring The Phone Using The Wavelink Avalanche Server

    • option, see Assigning the Wavelink Server from the Phone, page 6-2. Configure a Cisco Access Point to use a default SSID of “cisco” with open authentication and no • encryption. Assigning the Wavelink Server If you did not configure DHCP Option 149 with the Wavelink server IP address, you must manually assign it.

  • Page 135: Assigning The Wavelink Server Using The Phone Web Page

    This section describes the tasks for configuring and using the Cisco Unified Wireless IP Phone 7925G CU from the Wavelink Management Console. Be aware that the Cisco Unified Wireless IP Phone 7925G CU is labeled as 7921G but the CU works for Note both phones.

  • Page 136: Defining Custom Names And Custom Values On The Phone

    Note Installing the Cisco Unified Wireless IP Phone 7925G CU The Cisco Unified Wireless IP Phone 7925G CU file is provided by Cisco in the .ava file format. Note The phone CU must be installed on the Wavelink Avalanche Management Console.

  • Page 137: Updating Configuration Files

    Choose Software Management > Install Software Package. Step 2 Browse to the location of the .ava file containing the Cisco Unified Wireless IP Phone CU and select it. Step 3 Click New and enter the software collection name under which the phone configuration files will be Step 4 added.

  • Page 138: Configuring Profile Settings

    Assigns the Service Set Identifier (SSID) to this profile. You must assign the same SSID to the phone that is also assigned to access points in the wireless network. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 139

    CCKM (requires a username and password) – Wireless Security Required for LEAP, EAP-FAST, and Auto (AKM) authentication methods Credentials Username Assigns the network authentication username for this profile Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 140

    Minimum data rate that outbound traffic uses Surplus Bandwidth Excess bandwidth beyond application requirements Antenna Settings Antenna Selection for Vertical • 802.11A Horizontal • Diversity • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 141

    Enter remote IP address if Enable Remote Syslog is enabled. Remote Port Enter a port number if Enable Remote Syslog is enabled. Valid values are: 514 and 1024 to 65535. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 142: Updating The Phone, Configuring Wavelink Settings

    When you have completed the phone configuration changes, you must export the configuration file from the phone CU to Wavelink, and then update the phone. The Cisco Unified Wireless IP Phone 7925G CU does not perform a complete validation of the phone Note configuration.

  • Page 143

    • • Choose Client Settings. In the Avalanche Client Controls window, enable the Force package sync during Update Now checkbox, and click Update Now. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 6-11 OL-15984-01...

  • Page 144

    Chapter 6 Configuring the Phone Using the Wavelink Avalanche Server Updating the Phone Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 6-12 OL-15984-01...

  • Page 145: Configuring Cisco Unified Wireless Ip Phones In Cisco Unified Communications Manager

    To provide telephony call routing and call–control features for the Cisco Unified Wireless IP Phone 7925G, you must use Cisco Unified Communications Manager Administration. For instructions about adding these devices, refer to the “Cisco Unified IP Phone Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.

  • Page 146: C H A P T E R 7 Configuring Features, Templates, Services, And Users

    Cisco Unified Communications Manager Administration also provides several service parameters that Note you can use to configure various telephony functions. For more information about service parameters and the functions that they control, you can use the I or ? button on the Cisco Unified Communications Manager configuration page. Table 7-1...

  • Page 147

    Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Back” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 148

    Call Forward All initiator for important chapter. calls. The override works whether the Call Forward All target phone number is internal or external. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 149

    Phones” chapter. Cisco Unified Communications • Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 150

    Manager 4.x—Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 151

    DND–Reject is active. Otherwise, all incoming calls are routed to a preassigned call forwarding busy target. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 152

    Dial codes can be assigned to phone numbers or Personal Unified Communications Manager System Address Book entries. (See Services, page 7-12.) Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 153

    Manager System Guide, “Cisco calls. Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Park and Directed Call Park” chapter Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 154

    For more information refer to Cisco conference participants call a predetermined number at a scheduled Unified Communications Manager time. Administration Guide, “Meet-Me Number/Pattern Configuration” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-10 OL-15984-01...

  • Page 155

    (similar to a two-way radio) by using Services” section on page 7-17. a configurable applications button. Requires an XML application to provide Push to Talk service. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-11 OL-15984-01...

  • Page 156

    • Cisco Unified Communications • User Options web page. Manager System Guide, “Cisco Abbreviated Dialing, page 7-2 Fast Dial Service. Unified IP Phones” chapter. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-12 OL-15984-01...

  • Page 157: Specific Configuration Options For The Cisco Unified Wireless Ip Phone 7925g

    Gratuitous ARP—Enables or disables the ability for the phone to learn MAC addresses from • Gratuitous ARP. This capability is required to monitor or record voice streams. Options are Enabled or Disabled. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-13 OL-15984-01...

  • Page 158

    Settings menu if this parameter is enabled unless the sequence is entered on the phone. • Application Button Activation Timer—Specifies the amount of time to hold down the Application Button to active the application. The values are seconds. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-14 OL-15984-01...

  • Page 159

    Cisco Unified Communications Manager (not all endpoints support the same set of codecs). Second, when the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

  • Page 160: Configuring Softkey Templates, Softkey Templates For The Cisco Unified Wireless Ip Phone 7925g

    • Options When you configure a softkey template for the Cisco Unified Wireless IP Phone 7925G, you can only configure the Cisco Unified Communications Manager softkeys and their sequence in the Options menu. The order of softkeys in the softkey template corresponds to the phone softkey list in the Options menu.

  • Page 161: Modifying Phone Button Templates, Setting Up Services

    The Cisco Unified Wireless IP Phone 7925G can have up to six lines and up to 24 connected calls. The default button template uses position 1 for lines and assigns position 2 through 6 as speed dial. You can...

  • Page 162: Configuring Corporate And Personal Directories

    To set up these services in Cisco Unified Communications Manager 5.x Administration, choose Device > Device Settings > Phone Services For more information about phone services, refer to the” Cisco Unified IP Phone Services” chapter in the Cisco Unified Communications Manager System Guide for more information.

  • Page 163: Configuring Corporate Directories, Configuring Personal Directory, Adding Users To Cisco Unified Communications Manager

    • Address Book Synchronization Tool (TABSynch) Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: User Options web pages—Make sure that users know how to access their User Options web pages.

  • Page 164: Managing The User Options Web Pages, Giving Users Access To The User Options Web Pages

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group.

  • Page 165: Specifying Options That Appear On The User Options Web Pages, Creating Custom Phone Rings

    Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file. Refer to the “Custom Phone Rings” chapter in the Cisco Unified Communications Manager Features and Services Guide for more information about customized ring tones.

  • Page 166

    Configuring Corporate and Personal Directories, page 7-18 • Adding Users to Cisco Unified Communications Manager, page 7-19 • Creating Custom Phone Rings, page 7-21 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 7-22 OL-15984-01...

  • Page 167: Viewing Security Information

    Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone This chapter describes how to use the Settings menus on the Cisco Unified Wireless IP Phone 7925G to view the Security Configuration menu, Device Information menu, Model Information menu, Status menu, and the Call Statistics screen.

  • Page 168: C H A P T E R 8 Viewing Security, Device, Model, Status, And Call Statistics Information On The Phone

    “Trust List Screen” section on page 8-4. CAPF Server Displays the IP address or host name and the port of the CAPF that the phone uses. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 169: Accessing The Ctl File Screen

    “Configuring DHCP Settings” section on page 5-6.) When the wireless IP phone is connected to a Cisco Unified Communications Manager Release 5.0 or Note later, you can have multiple security profiles assigned to a phone. When the phone has more than one security profile using different secure Cisco Unified Communications Manager clusters, you must delete the CTL file from the current profile before enabling another profile.

  • Page 170: Trust List Screen, Viewing Device Information

    • Viewing Firmware Versions, page 8-16 • Viewing Device Information You can access the Device Information screen on the Cisco Unified Wireless IP Phone 7925G and to view information about the current configuration: • Cisco Unified Communications Manager servers Network settings •...

  • Page 171

    Indicates whether this phone is using DHCP for its IP address assignment or not. Alternate TFTP Indicates whether this phone uses a TFTP server other than the one assigned by DHCP. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 172

    Version of the network locale loaded on the phone. Security Information GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Security Mode Security mode assigned to the phone. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 173: Viewing Model Information

    Viewing the Phone Status Menu, page 8-8 Viewing Model Information You can view the Model Information screen on the Cisco Unified Wireless IP Phone 7925G to see information about the hardware and software. To view this screen, follow these steps: Procedure Choose SETTINGS >...

  • Page 174: Viewing The Phone Status Menu

    Using the Site Survey Utility, page 2-24. Trace Settings—Displays the debug information for the phone. The following must be enabled in: • – Remote syslog Trace levels – Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 175: Viewing The Status Messages

    Viewing the Status Messages You can use the Settings menu and Status menu to view status messages for the Cisco Unified Wireless IP Phone 7925G. The Status Messages screen displays up to 10 of the most recent status messages that the phone has generated.

  • Page 176

    See the “Configuring IP Network Settings” section on page 4-23 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-10 OL-15984-01...

  • Page 177

    • No network connectivity between the TFTP server and the phone—Verify the network connections. TFTP server is down—Check configuration of • TFTP server. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-11 OL-15984-01...

  • Page 178: Viewing The Current Configuration, Viewing Network Statistics

    Amount of elapsed time in days and hours since the phone connected to Cisco Unified Communications Manager RxPkts Number of packets received by the phone Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-12 OL-15984-01...

  • Page 179

    Maximum sequence of failure due to maximum retry limit Related Topics Viewing the Status Messages, page 8-9 • Viewing Call Statistics, page 8-14 • Viewing Firmware Versions, page 8-16 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-13 OL-15984-01...

  • Page 180: Viewing Call Statistics

    This number is not necessarily identical to the number of Note RTP voice packets received since the call began because the call might have been placed on hold. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-14 OL-15984-01...

  • Page 181

    Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. CumConcealRatio Total number of concealment frames divided by total number of speech frames received from start of the voice stream. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-15 OL-15984-01...

  • Page 182: Viewing Firmware Versions

    Viewing Firmware Versions, page 8-16 • Viewing Firmware Versions You can verify the firmware versions that are used on the Cisco Unified Wireless IP Phone 7925G by viewing the Firmware Info screen. The firmware version name is in this format: Product_Name-Model-Protocol.Version Number.Filetype An example of the firmware release for the Cisco Unified Wireless IP Phone 7925G is cmterm-7925-sccp.X-0-0.cop.sgn.

  • Page 183

    Viewing the Phone Status Menu Related Topics • Viewing the Status Messages, page 8-9 Viewing Network Statistics, page 8-12 • Viewing Call Statistics, page 8-14 • Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-17 OL-15984-01...

  • Page 184

    Chapter 8 Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone Viewing the Phone Status Menu Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-18 OL-15984-01...

  • Page 185

    Chapter 10, “Troubleshooting the Cisco Unified Wireless IP Phone 7925G.” Accessing the Web Page for a Phone To access the web page for a Cisco Unified Wireless IP Phone 7925G, perform the following steps. Procedure Obtain the IP address of the Cisco Unified Wireless IP Phone 7925G using one of these methods: Step 1 Search for the phone in Cisco Unified Communications Manager by choosing Devices >...

  • Page 186: C H A P T E R 9 Monitoring The Cisco Unified Wireless Ip Phone Remotely

    Always to accept the application. Step 3 Log in to the web pages with username: admin and enter the password: Cisco for the phone web pages. The web pages for a Cisco Unified Wireless IP Phone 7925G includes these items for monitoring the phone: Wireless LAN Statistics—Provides information about the wireless LAN configuration.For more...

  • Page 187

    Alternate TFTP Server Displays Yes if enabled and No if disabled. Enabled TFTP Server 2 Secondary Trivial File Transfer Protocol (TFTP) server used by the phone. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 188: Network Configuration Information

    Standby—Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable. Blank—No current connection to this • Cisco Unified Communications Manager server. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 189

    SRST Reference Option Identifies the default gateway or disables SRST. Connection Monitor Duration The amount of time that the IP phone monitors its connection to Cisco Unified Communications Manager before it unregisters from SRST and re-registers to Cisco Unified Communications Manager.

  • Page 190

    Identifier of the firmware running on the phone Version Version of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 191: Device Information

    Number of packets received with errors Rx Unicast Frames Number of packets received that are unicast traffic Rx Multicast Frames Number of packets received that are multicast traffic Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 192: Wireless Lan Statistics

    Tx Timeout Counter Number of frames that could not be retransmitted due to timeout Other Fail Counter Number of frames with failed transmission due to other causes Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 193

    Number of IP datagrams that have been successfully fragmented IpInFragFails Number of IP datagrams that were discarded because they could not be fragmented IpInFragCreates Number of IP datagram fragments generated Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 194: Network Statistics

    The Stream Statistics menu provides information about two types of streaming. The first stream is RTP Statistics and the second stream is Voice Quality Metrics. Table 9-6 description each field displayed in the Stream Statistics window. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 9-10 OL-15984-01...

  • Page 195: Stream Statistics

    Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds) Related Topic • Resolving Voice Quality and Roaming, page 10-8 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 9-11 OL-15984-01...

  • Page 196

    Chapter 9 Monitoring the Cisco Unified Wireless IP Phone Remotely Stream Statistics Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 9-12 OL-15984-01...

  • Page 197: Resolving Startup And Connectivity Problems, Symptom: Incomplete Startup Process

    To determine whether the phone is functional, follow these suggestions to systematically eliminate these potential problems: Verify that the wired network is accessible by placing calls to and from other wired Cisco Unified IP Phones. Verify that the wireless network is accessible: Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)

  • Page 198: C H A P T E R 10 Troubleshooting The Cisco Unified Wireless Ip Phone 7925g

    Go to the Phone Recovery section on the web page and upload a new Phone Software TAR file. • If, after attempting these solutions, the phone still does not start up, contact a Cisco technical support representative for additional assistance.

  • Page 199: Symptom: No Registration To Cisco Unified Communications Manager

    Check that the correct EAP username and password are entered on phone. AP Error—Cannot support all requested capabilities On the access point, check that CKIP/CMIC is not enabled for the voice VLAN SSID. The Cisco Unified Wireless IP Phone 7925G does not support these features.

  • Page 200: Registering The Phone With Cisco Unified Communications Manager, Checking Network Connectivity, Verifying Tftp Server Settings

    Checking Network Connectivity If the network is down between the access point and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that IP connectivity exists between the WLAN and the Cisco Unified Communications Manager and TFTP servers.

  • Page 201: Verifying Ip Addresses, Verifying Dns Settings, Verifying Cisco Unified Communications Manager Settings

    8-12. Verifying IP Addresses You should verify the IP addressing for the Cisco Unified Wireless IP Phone 7925G. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.

  • Page 202: Cisco Unified Communications Manager And Tftp Services Are Not Running

    Cisco Unified Communications Manager and TFTP Services are not Running If the Cisco Unified Communications Manager or TFTP services are not running, phones might not be able to start up properly. However, in such situations, it is likely that you are experiencing a system-wide failure and that other phones and devices are unable to start up properly.

  • Page 203: Creating A New Configuration File

    To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, select Device > Phone > Find to locate the phone experiencing problems. Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

  • Page 204: Resolving Voice Quality And Roaming, Symptom: Cisco Unified Wireless Ip Phone Resets Unexpectedly

    If the network connection and Cisco Unified Communications Manager connection are stable, a Cisco Unified Wireless IP Phone 7925G should not reset on its own. Typically, a phone resets if it has problems connecting to the access point and LAN or to Cisco Unified Communications Manager.

  • Page 205: Verifying Dhcp Settings, Verifying Voice Vlan Configuration

    Verify the DHCP lease duration. Your local policy determines this setting. Step 3 Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.

  • Page 206: Symptom: Audio Problems, No Audio During A Connected Call, One-way Audio During A Connected Call

    No Audio During a Connected Call If you are using a release earlier than 2.0, then you must disable TKIP and MIC features on the access point. These features are only supported with release 2.0 and later on the Cisco Unified Wireless IP Phone 7925G.

  • Page 207: Symptom: Improper Roaming And Voice Quality Or Lost Connection, Voice Quality Deteriorates While Roaming

    Check your gateway and IP routing for voice problems. • Check if a firewall or NAT is in the path of the RTP packets. If so, you can use Cisco IOS and • PIXNAT to modify the connections so that two-way audio is possible.

  • Page 208: Phone Does Not Roam Back To Preferred Band, Monitoring The Voice Quality Of Calls

    Phone Does Not Roam Back to Preferred Band When the Cisco Unified IP Phone 7960 is set to 5 GHz band as the preferred network and is authenticated to an AP on that band and roams to an area in which 5 GHz is not longer available but 2.4 GHz is available, the phone operates.

  • Page 209: Using Voice Quality Metrics, Troubleshooting Tips

    Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...

  • Page 210: General Troubleshooting Information, Common Phone Status Messages

    The table provides possible causes and recommended actions to assist with troubleshooting the problem. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 10-14...

  • Page 211

    The phone is downloading its configuration files from the TFTP server. Wait a few minutes for the phone to download all of its configuration files. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 10-15 OL-15984-01...

  • Page 212: Troubleshooting Tips For The Cisco Unified Wireless Ip Phone 7925g

    Configuration” section on page 2-21. Delays when roaming from one location to If Cisco Catalyst 45xx series switches are being used as the main Layer 3 another switches in the network, ensure that the supervisor blades are a minimum SUP2+ or later version. The Cisco Unified Wireless IP Phone 7925G (or any wireless client) experiences roaming delays when an earlier version (SUP 1 or SUP2) blade is used.

  • Page 213: Logging Information For Troubleshooting

    Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message.

  • Page 214: Using A System Log Server, Using The Trace Logs On The Unified Ip Phone

    Cisco Unified Communications Manager. The result shows the number of hops and the IP address of each hop to reach the Cisco Unified Communications Manager server. You can use this information to check connectivity between the phone, Cisco Unified Communications Manager servers and gateways during a call.

  • Page 215

    Press SETTINGS > Network Profiles to reconfigure the network settings for your WLAN. Step 4 Erasing the local configuration removes network profiles that are set up for the Cisco Unified Wireless Caution IP Phone to access the WLAN. You must reconfigure the network settings after performing the reset to enable the phone to access the WLAN.

  • Page 216

    Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Erasing the Local Configuration Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 10-20 OL-15984-01...

  • Page 217

    Providing Information to Users By Using a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 218: Appendix A Providing Information To User By Using A Website

    The Cisco Unified Wireless IP Phone 7925G has many of the same phone features as the IP phone desktop models, such as Mute, access to voice messaging, and directories. The phone has a limited number of buttons, because of its size.

  • Page 219: How To Care For And Clean The Phone

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 220: How Users Access The Help System On The Phone

    End users can perform a variety of activities using the Cisco Unified Communications Manager User Options web page. Cisco Unified Wireless IP Phone users can set up speed dial and call forwarding numbers. Keep in mind that configuring settings on a phone using a website might be new for your end users.

  • Page 221: How Users Configure Phone Features And Services

    Cisco Unified Communications Manager, refer to the documentation for your system at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html If you are using a Cisco Unity voice messaging system, refer to the Cisco Unity documentation for your system for configuring voice messaging and the initial passwords at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html...

  • Page 222

    Appendix A Providing Information to Users By Using a Website How Users Access Voice Messages Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 223

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 224

    Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 225

    4.8 to 5.0 oz. (138 to 143 g) 2 inches wide with 176 by 220 pixel resolution Power AC adapters by geographic region 1. Depends on the weight of the battery pack. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 226

    Appendix C Physical and Operating Environment Specifications Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 227

    A P P E N D I X Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G The following topics provide an overview of procedures for adding Cisco Unified Wireless IP Phones to your network: Configuring a Wireless Network, page D-1 •...

  • Page 228

    If you are using EAP-FAST, you must increase the EAP request (802.1x) timeout to at least 20 seconds to ensure that the phone gets the PAC credentials successfully. To change the request timeout on the controller, follow these steps: Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 229

    QoS policies and device settings. Access Point Configuration Settings For detailed information about configuring the Cisco Aironet Access Points, refer to this URL: http://www.cisco.com/univercd/cc/td/doc/product/wireless/airo1200/accsspts/b1238ja/1238jasc/index. On the IOS access points, add the following Classifications to your IOS Access Point QoS policy: DSCP Expedited Forwarding—COS Voice <10ms Latency (6)

  • Page 230

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 231

    Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager Table D-2 Checklist for Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified CallManager Configuration Step and Purpose For More Information...

  • Page 232

    Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager Table D-2 Checklist for Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified CallManager Configuration Step and Purpose For More Information Step 6 Assign line view speed-dial numbers (optional).

  • Page 233

    Provide information to end users about how to use their phones Appendix A, “Providing Information to Users By and how to configure their phone options. Using a Website.” Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 234

    Appendix D Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G Installing the Cisco Unified Wireless IP Phone 7925G Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) OL-15984-01...

  • Page 235

    Busy Lamp Field (BLF) speed dial using with TAPS auxiliary VLAN, description 2-12 call authenticated 1-12 barge 1-13, 7-3 encrypted 1-12 BAT (Bulk Administration Tool) protected 1-13 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-1 OL-15984-01...

  • Page 236

    Cisco Unified Communications Manager Administration data VLAN 2-12 adding telephony features device authentication 1-10 Cisco Unified IP Phone device information menu, about configuration requirements Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-2 OL-15984-01...

  • Page 237

    Immediate Divert enhanced feature 7-10 media 1-11 installation signaling 1-11 AP configuration tasks WEP key 4-16 network requirements erase configuration, procedure 10-18 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-3 OL-15984-01...

  • Page 238

    7-10 DHCP enable manufacturing installed certificate (MIC) 1-11 network statistics media encryption 1-11 network statistics, viewing 8-12 meet-me conference 7-10 network statistics web page Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-4 OL-15984-01...

  • Page 239

    10-1 to 10-7 trace logs 4-34 resolving voice quality problems 10-8 to 10-12 trace settings 4-27 ring activity 7-12 USB settings 4-26 ringlist.xml 7-21 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-5 OL-15984-01...

  • Page 240

    WLAN overview 2-16 contacting Cisco Unified Communications WPA authentication 2-18 Manager 3-19 WPA-Pre-shared key authentication 2-16 DHCP disabled 2-15 security configuration menu, about static settings Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-6 OL-15984-01...

  • Page 241

    2-11 call pickup troubleshooting 10-4 call waiting TFTP server Cisco Call Back assigning to phone 4-24, 5-7 client matter codes options 4-24, 5-7 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-7 OL-15984-01...

  • Page 242

    USB configuration for disposal displaying menu 5-13 for explosive gas USB settings web page 4-26 for installation user datagram protocol, See UDP for plug socket Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-8 OL-15984-01...

  • Page 243

    10-1 troubleshooting tips 10-14 wireless IP phone, See also Cisco Unified Wireless IP Phone wireless local area network, See WLAN wireless network settings authentication Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-9 OL-15984-01...

  • Page 244

    Index Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) IN-10 OL-15984-01...

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