Troubleshooting Guide
Partial CMY Color Dots
Symptom
Unexpected dots of the same color appear at
irregular intervals.
Dark Irregular Streaks on Prints
Symptom
Unexpected streaks appear at irregular
intervals.
CMY Color Irregular Streaks
Symptom
Unexpected streaks of the same color appear at
irregular intervals.
Ghosting
The same or similar image appears two or more times. They get
weaker and weaker.
Unfused or Partially Fused Prints
Symptom
Some parts of images are not fused very
well.
Image Skew
Symptom
Possible cause
Images are
Incorrect installation
skewed
of paper
Defective image transfer
belt
Symptom
Possible cause
Non-standard paper in
use
Incorrect media type
mode
Defective fusing unit
Install the paper correctly.
Possible cause
Defective PCDU
Defective image transfer
belt unit
Defective fusing unit
Possible cause
Possible cause
Defective PCDU
Defective image transfer
belt unit
Possible cause
Defective PCDU
Defective transfer
unit
Use recommended paper.
Select an appropriate mode for the
media.
Replace the fusing unit.
Necessary actions
Necessary actions
Replace the PCDU.
Replace the image transfer
belt unit.
Replace the fusing unit.
Necessary actions
Replace the image transfer belt
unit.
Necessary actions
Replace the PCDU.
Replace the image transfer
belt unit.
Necessary actions
Replace the PCDU.
Replace the transfer
unit.
Necessary actions
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