Ricoh MP C307 Field Service Manual page 492

SC8xx: Overall System
No. Type
conversion between plaintext and encrypted text.)
SC870-52 B Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted
text.)
SC870-53 B Address Book data error (Encryption settings: Failed to convert from encrypted text to
plaintext.)
SC870-54 B Address Book data error (Encryption settings: Detected data inconsistency when reading the
encrypted Address Book.)
SC870-55 B Address Book data error (Encryption settings: Failed to delete file when changing encryption
setting.)
SC870-56 B Address Book data error (Encryption settings: Failed to erase the file that records the
encryption key during an attempt to change the encryption setting.)
SC870-57 B Address Book data error (Encryption settings: Failed to move a file during an attempt to
change the encryption setting.)
SC870-58 B Address Book data error (Encryption settings: Failed to delete a directory during an attempt to
change the encryption setting.)
SC870-59 B Address Book data error (Encryption settings: Detected a resource shortage during an attempt
to change the encryption setting.)
SC870-60 B Address Book data error (Unable to obtain the on/off setting for administrator authentication
(06A and later).)
When an error related to the Address Book is detected during startup or operation.
•
•
•
•
•
Install the device that contains address book information properly, and turn the main power
off/on. If SC occurs again, do the following steps.
1.
2.
3.
Procedure after SC870 is cleared
1.
486
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Software bug
Inconsistency of Address Book source location (machine/delivery server/LDAP server)
Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD
was replaced individually without formatting the Address Book)
Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration.
Address Book data corruption was detected.
After installing the HDD, or SD/USB ROM, execute SP5-846-046.
Wait more than 3 seconds, then execute SP5-832.
Cycle the main power off and on.
If there is backup data in SD card or Web Image Monitor, restore the address book data.
(To restore from SD card, enter the encryption password which is the same as when you
enter to backup.)