Network Connectivity; System Descriptions - Nortel Remote Gateway 9110 Installation And Administration Manual

June 2005

Network connectivity

This section identifies some problems that can occur on the data network, and
describes what to do to resolve them.

System descriptions

If you are not able to establish or maintain data network connectivity, perform
troubleshooting as described in the following table:
Symptom
You cannot establish a
connection from your
administration PC to the Remote
Gateway 911x series unit.
Remote Gateway 911x Series Installation and Administration Guide
What to do
1 Ensure that you entered the IP address
correctly when trying to establish the
connection.
2 Ensure that you entered the logon ID
and password correctly when trying to
establish the connection.
3 Ensure the Remote Gateway 911x
series unit's IP address, network mask,
and default gateway are correctly
configured in the Remote Gateway 911x
series unit.
4 PING the Remote Gateway 911x series
unit to see if it responds. Refer to "Using
Configuration Manager's PING" on
page 225 for proper procedure.
5 PING the gateway to see if it responds.
6 If the PING still does not work, contact
your data network administrator.
Troubleshooting
221