Nortel Remote Gateway 9110 Installation And Administration Manual page 241

June 2005
Symptom
The display is blank (that is, the
time and date are not displayed).
Remote Gateway 911x Series Installation and Administration Guide
What to do
1 Take the digital telephone handset off
hook and dial the online SPRE code.
The Remote Gateway 911x series unit
attempts to connect to the host PBX.
When the connection is established, the
time and date display.
2 Check the IP network and ensure that:
it is not down
traffic is being routed between the
Remote Gateway 911x series unit and
RLC on the host PBX
3 PING the RLC from the Remote
Gateway 911x series unit to verify IP
network connectivity.
4 Ensure the PSTN line is working. Ask
your service provider to check this.
5 Restart the RLC, wait one minute, and
then restart the Remote Gateway 911x
series unit.
6 Ensure that the RLC is enabled in its
host PBX slot.
In overlay 32 on the host PBX, check
the status of the RLC, disable and enable
it, or reseat it if necessary.
7 Contact your telecom administrator.
There might be problems at the host
PBX.
Troubleshooting
217