Problem Type Summary - Teledyne FLIR A68 Series User Manual

Problem Type Summary

A68/A38 problems are either installation types where the A68/A38 is not found on the
network or setup errors where the A68/A38 device is found but not controllable.
Additionally a A68/A38 may be properly installed but network optimization is required
for maximum performance. The following links jump to various topics in this
troubleshooting section.
Device Not Available
A red X over the GigE server tay icon indicates that the A68/A38 device is not found.
This indicates either a major camera fault or condition such as disconnected power, or
a network issue where there is no communication.
• Refer to the
required installation steps.
• Refer to the Teledyne DALSA Network Imaging manual to review networking
details.
• In multiple NIC systems where the NIC for the A68/A38 is using LLA mode,
ensure that no other NIC is in or switches to LLA mode. It is preferable that the
Teledyne DALSA DHCP server is enabled on the NIC used with the A68/A38
instead of using LLA mode, which prevents errors associated with multiple NIC
ports.
• Verify that your NIC is running the latest driver available from the manufacturer.
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics
on network IP problems to identify and correct the condition.
Please refer to the Teledyne DALSA Network Imaging Package manual for information
on the Teledyne DALSA Network Configuration tool and network optimization foe GigE
Vision cameras and devices.
Multiple Camera Issues
• When using multiple cameras with a computer with multiple NIC ports, confirm
each A68/A38 has been assigned an IP address by checking the GigE server.
• To reduce network traffic in configured problem free systems, use the Network
Configuration tool to stop camera discovery broadcasts. Refer to the Teledyne
DALSA Network Imaging manual.
• When using multiple cameras connected to an VLAN Ethernet switch, confirm
that all cameras are on the same subnet setup on that switch. See the Teledyne
DALSA Network Imaging package manual for more information. .
• If a A68/A38 camera installed with other GigE Vision cameras cannot connect
properly with the NIC or has acquisition timeout errors, there may be a conflict
with the third-party camera's filter driver. In some cases, third-party filter
drivers modify the NIC properties such that the Teledyne DALSA Sapera Network
Imaging Driver does not install. Verify such a case by uninstalling the third-party
driver and installing the A68/A38 package again.
• Verify that your NIC is running the latest driver available from the manufacturer.
FLIR A68/A38 Series IR Camera User's Manual
and
Quick Start Guide Camera Connection Setup
sections to verify
Troubleshooting • 161