Customer Help
General
Do not hesitate to contact our Customer Support Center if you experience problems or
have any questions.
For customer help, go to
Submitting a question
To submit a question to the customer help team, you must be a registered user. It only
takes a few minutes to register online. If you only want to search the knowledgebase
for existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following
information to hand:
•
The camera model.
•
The camera serial number.
•
The communication protocol, or method, between the camera and your device
(e.g., SD card reader, HDMI, Ethernet, USB, or FireWire).
•
Device type (PC/Mac/iPhone/iPad/Android device, etc.).
•
Version of any programs from FLIR Systems.
•
Full name, publication number, and revision number of the manual.
Downloads
On the customer help site you can also download the following, when applicable for the
product:
•
Firmware updates for your infrared camera.
•
Program updates for your PC/Mac software.
•
Freeware and evaluation versions of PC/Mac software.
•
User documentation for current, obsolete, and historical products.
•
Mechanical drawings (in *.dxf and *.pdf format).
•
CAD data models (in *.stp format).
•
Application examples.
•
Technical datasheets.
12 • Customer Help
http://support.flir.com
FLIR A68/A38 Series IR Camera User's Manual