General Troubleshooting For Flir A68/A38 Series; Error Log File; Power Failure During A Firmware Update-Now What; Power Supply Problems - Teledyne FLIR A68 Series User Manual

General Troubleshooting for FLIR A68/A38 Series

The following sections outline general troubleshooting information that applies to all
A68/38 Series cameras.

Error Log File

Refer to the Error Log File section for information on retreiving the error log file.
Power Failure During a Firmware Update–Now What?
Don't panic! There is far greater chance that the host computer OS is damaged during
a power failure than any permanent problems with the A68/A38. The firmware update
procedure was designed to be robust and handle power interruptions. When electrical
power returns and the host computer system has started, follow this procedure.
• Connect power to the A68/A38. The A68/A38 processor knows that the firmware
update failed.
• The A68/A38 will boot with the previous version of firmware and will operate
normally.
• Perform the firmware update procedure (see File Access Control Category) again.

Power supply problems:

• If the A68/A38 status LED is off, the power supply is not connected or faulty. Verify
the power supply voltage.

Camera is functional, but image has no contents

• Aim the A68/A38 at an object with a temperature considerably higher/lower
from that of the ambient environment.
• Using CamExert, set the
well-contrasted images.
Using CamExpert set the A68/A38 to output its Internal Pattern Generator. This step is
typically done for any camera installation to quickly verify the A68/A38 and its software
package. See the Internal Test Pattern Generator section for information on using
CamExpert to select internal patterns from A68/A38.

FLIR A68/A38 Series Troubleshooting

The following sections contain troubleshooting information specific to the FLIR A68/A38
series camera related to its network interface.

GigE Server Status

The GigE Server status provides visual information on possible A68/A38 problems. The
three states are shown in the following table. Descriptions of possible conditions
causing an installation or operational problem follow. Note that even a A68/A38
installation with no networking issue may still require optimization to perform to
specification.

Table 32: GigE Server Tray Icon States

FLIR A68/A38 Series IR Camera User's Manual
PixelFormat to 8-bits. The camera should then generate
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