Cannot Print - Epson WF-M21000 Series User Manual

Solving Problems

Cannot Print

Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor 3 to check the connection status for the computer and the printer.
You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.
1. Access the printer driver.
❏ Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing
preferences
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer, or press and hold it and then select Printing preferences
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer and select Printing preferences.
2. Click the Maintenance tab.
3. Click EPSON Status Monitor 3.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 228
❏ The printer is not recognized using a USB connection
"The Printer Cannot Connect by USB (Windows)" on page 231
Check the following if a connection has been established.
❏ The printer is recognized, but printing cannot be performed.
"Cannot Print Even Though a Connection has been Established (Windows)" on page 232
Cannot connect to a Network
The problem could be one of the following issues.
>
The Printer Does Not Work as Expected
>
Cannot Print
228