Epson WorkForce Pro WF-M20590 Service Plan
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Epson WorkForce Pro WF-M20590 Service Plan

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ETS AP Support Business
SPETS19-BIJ-01L Rev.C
Service & Support Plan
WorkForce Pro WF-M20590
th
March 11
, 2021
EPSON
1
SPETS19-BIJ-01L Rev.C

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Summary of Contents for Epson WorkForce Pro WF-M20590

  • Page 1 ETS AP Support Business SPETS19-BIJ-01L Rev.C Service & Support Plan WorkForce Pro WF-M20590 March 11 , 2021 EPSON SPETS19-BIJ-01L Rev.C...

  • Page 2: Revision Status

    In order to save place in this present manual, some abbreviations are used, here are their meaning: Abbreviation Meaning Dead On Arrival Epson DEUTSCHLAND GmbH European Technical Support Epson France S.A. EGPC Epson Global Part Center Epson IBÉRICA S.A. Epson ITALIA s.p.a. EMEA Europe Middle East Africa Epson Sales Company ESPC European Spare Part Center...

  • Page 3: Table Of Contents

    6.1 Parts List: ..........................19 6.2 Main ASP parts of WF-M20590: ................... 25 6.3 MTTR: ............................ 26 7. EMEA Service & Support information ..............27 7.1 Escalation management & flow: .................... 27 7.2 Customer support ......................... 28 EPSON SPETS19-BIJ-01L Rev.C...

  • Page 4: General Information

    ETS AP Support Business 1. General information This manual describes the Service & Support Plan for WorkForce Pro WF-M20590. Product concept: To acquire a new customer and the customer who doesn’t need color printing in high PV market, definitely declare the difference in between our inkjet method and competitive xerographic method.
  • Page 5 Realize 600dpi resolution in paper width direction by newly developed 1.53 inch 333dpi print chip with diagonally array. Environmental performance Achieve greatly low power consumption with high print speed thanks to “no heat” Epson inkjet technology. Improve the usability and serviceability •...
  • Page 6 *5,000x3 cartridges are bundled in a box. No fuser and No transfer process makes deceasing of periodic parts and low intervention. WF-C20590/WF-C17590/WF-WF-M20590 It has very simple and flat paper pass mechanism to reduce the load on paper. *WF-M20590 cannot print in color. EPSON SPETS19-BIJ-01L Rev.C...
  • Page 7 - New product • Competitors - Konica Minolta Bizhub 758 - Ricoh MP7503SP - Xerox Altalink B8075 - Canon iRAdv 6575i II - Sharp MX-M754N - Kyocera TASKalfa 8002I - Toshiba e-STUDIO 8508A • Sales Availability : June 2019 EPSON SPETS19-BIJ-01L Rev.C...
  • Page 8 *MPBF specified based on normal product use, subject to variation depending on usage environment and paper. Excluding failures resulting from transportation, installation, maintenance or use outside of the product specifications. The MPBF is confidential to Epson and Epson authorized service partners” • Electrical specifications:...
  • Page 9 ETS AP Support Business Space required for installation work: EPSON SPETS19-BIJ-01L Rev.C...
  • Page 10 Paper cassette 1,2,3,4 (C1,C2,C3,C4) Loads the paper. Front cover (L) Open when paper is jammed or when replacing the maintenance box. Ink cartridge cover (A) Open when replacing the ink cartridge. External interface USB portLoads the paper. Connects memory devices. EPSON SPETS19-BIJ-01L Rev.C...
  • Page 11 AC inlet Connects the power cord. Circuit breaker If a short-circuit occurs within the printer, the power supply circuit shuts off automatically. Do not operate the printer without performing periodic inspections. Some printers do not have circuit breakers. EPSON SPETS19-BIJ-01L Rev.C...
  • Page 12 Turns on or flashes when the printer is on. Turns off when the printer turns off. Not available on this product. Error Light Turns on or flashes when an error occurs. Data Light Flashes when the printer is processing data, and turns on when there are jobs waiting to be processed. EPSON SPETS19-BIJ-01L Rev.C...

  • Page 13: Consumables & Periodical Replacement Unit

    60K pages) Maintenance Box 120,000 pages Product Code C13T671300 (Yield is after 1 maintenance box) Staples 15 000 staples (3 x 5 000 staples C13S210061 are bundled in a box) Product code (There isn’t any “near and message) EPSON SPETS19-BIJ-01L Rev.C...
  • Page 14 Belt drawer unit 1720264+1720309 670,801 sec & Filters Belt cleaner unit 1720276 17 times Head FA55001 1,200,000 Jobs Maintenance Unit 1720262 2,000,000 Jobs 1,200,000 Pick up unit, C1 1720271 sheets 1,200,000 Pick up unit, C2-C4 1720272 sheets EPSON SPETS19-BIJ-01L Rev.C...

  • Page 15: Options

    *There are not ASP Parts for cassette lock. It means that if cassette lock is broken, you should order another one under C12C933231 code. 3. Standard & Extended warranty: Standard warranty: 1 Year on site Extended Warranty Offer: Refer to “Neon”. 4. Maintenance: 4.1 Service Manual: Service manual is available in TechExchange. EPSON SPETS19-BIJ-01L Rev.C...
  • Page 16 When cleaning the PET portion, wipe paper dust off with a dry stick cleaner. For stubborn stains, moisten the stick cleaner with a little water. After using the moistened cleaner, make sure to wipe the water off the PET portion. Stick Cleaner EPSON SPETS19-BIJ-01L Rev.C...
  • Page 17 4. Rotate the Paper Feed Belt Drive Motor seven times again, then repeat step 1 and 2. 5. Remove the two unwoven clothes you inserted at Step 3, and then install the Paper Feed Belt Unit to the main unit. EPSON SPETS19-BIJ-01L Rev.C...
  • Page 18 Lubricants used for this product have been determined based on in-house evaluations. Make sure to use the designated lubricants and observe the dose and portions to be applied, which are described below. Grease Part Code Supplier G-97 1635441 EPSON EPSON SPETS19-BIJ-01L Rev.C...

  • Page 19: Adjustment

    Rank A: Mandatory parts in ESPC stock (in enough quantity). Rank B: these parts must be in ESPC stock Rank C+: A limited stock will be available to ESPC (<5) Rank C-: Creation of part references but (no stock). EPSON SPETS19-BIJ-01L Rev.C...
  • Page 20 SPANNER,13,ADJUSTER 1689382 '139' CASTER,CHAM60-N 1720587 '140' CAP,PACK,MP 1793047 '141' COVER,IC,COLOR 1759349 '200' BOARD ASSY.,MAIN,CE47 ASSY.;B,ASP 2200251 '350' BOARD ASSY.,PROG 1697856 '351' RCH-40-V0 1740362 '352' BOARD ASSY.,MCU,CE47 ASSY.;B,ASP 2200252 '353' BOARD ASSY.,PROG 1773881 '354' Head CON PCB ASSY.;C,ASP EPSON SPETS19-BIJ-01L Rev.C...
  • Page 21 '515' ELECTROMAGNETIC CLUTCH,MCA-35TL,DRIVE,PF 1688582 '516' HELICAL GEAR,44.695 1768988 '517' MOUNTING,PLATE,DUPLEX,DRIVE,ASSY.;B 1718587 '518' SHAFT,BELT,DRIVE,ASSY. 1688569 '519' TIMING BELT,DRIVEN,PFD 1720269 '520' DETECTOR,PAPER,LENGTH,UNIT,ASP 2200268 '521' PUSH SWITCH,PS-12C02-F NS 1698326 '522' WIPER,ASSY. 1768987 '523' WIPER,VALVE,ASSY.;B 1720268 '524' CAP,CLEANER,ASSY.,ASP 1769099 '525' ANTISTATIC,BRUSH,ASSY.;C,ASP EPSON SPETS19-BIJ-01L Rev.C...
  • Page 22 PICK UP,LU,UNIT;C,ASP 2176802 '564' BOARD ASSY.,SNS 1723608 '565' COVER,SENSOR,IE ASSY.,ASP 1723634 '566' PAPER,SUPPORT,MP,TRAY,ASSY.,ASP 1762892 '567' CASSETTE,UNIT;C,ASP 1703160 '568' LABEL,PAPER SIZE,CASSETTE 1700107 '569' MOTOR,CLEANER,DRIVEN,ASSY. 1759858 '570' BELT DRAWER,UNIT;D,ASP 2073156 '571' DETECTOR,V-162-3A5 2176792 '572' BOARD ASSY.,SUB 1723618 '573' PLATE,DUP,DRIVE,ASSY.,ASP EPSON SPETS19-BIJ-01L Rev.C...
  • Page 23 1723609 '611' PLATE,COMBGEAR,ASSY.,ASP 1688617 '612' COMBINATION GEAR,31,32.99 1723632 '613' GUIDE,PF 1ST ASSY.,ASP 1700435 '614' GUIDE,RIGHT,INNER,LU,ASSY. 1688394 '615' TIMING BELT,BRUSH,BAS 1698309 '616' INTER,LOCKING,VALVE,UNIT 1723615 '617' ROLLER,1ST,DUPLEX,DUP,ASP 1723616 '618' ROLLER,2ND,DUPLEX,DUP,ASP 1699086 '619' SUPPORT,FRAME,RESIST,ASSY. 1723617 '620' ROLLER,FD,2ND,EJ,ASP 1723614 '621' ROLLER,FD,3RD,EJ,ASP EPSON SPETS19-BIJ-01L Rev.C...
  • Page 24 LABEL,Caution,Motor 1755778 'NON FIG' LABEL,ACCESS,POINT,SET 1792260 'NON FIG' LABEL,INK POSITION 2185411 'NON FIG' POWER CABLE 1723628 '901' COVER,FRONT,ADF,ASSY.,ASP 1711583 '902' COVER,REAR,ADF,ASSY. 1690484 '903' COVER,HINGE,ADF 1763264 '904' MAT,COVER,DOCUMENT,ADF;B 1688063 '905' STOPPER,STACKER,ADF 1723633 '906' PCB,ADF,ASSY.,ASP 1720308 '907' ROLLER KIT,ADF,ASP EPSON SPETS19-BIJ-01L Rev.C...

  • Page 25: Main Asp Parts Of Wf-M20590

    PART NAME Rank 1723621 '908' COVER,RETARD,ADF, ATTACHMENT,ASP 1723622 '909' COVER,ROLLER,LD,ADF ASSY.,ASP 1746773 '910' STOPPER,STACK,ADF,ASSY.,ASP 6.2 Main ASP parts of WF-M20590: WF-M20590 RANK Remarks Please input FC. Parts Parts name code ADF,UNIT;,ASP 1798935 MAIN,INK SUPPLY,UNIT,ASP 1798936 CONNECTOR,CSIC,UNIT,ASP 1798937 PRESSURE,PUMP,UNIT,ASP EPSON SPETS19-BIJ-01L Rev.C...

  • Page 26: Mttr

    Feed Roller C2-C4 2min. 35sec. 2min 4min35sec ADF Unit 8min 5min 13in Scan unit 13min 5min 18min ADF retard roller 40sec 2min 2min40 ADF separation roller 50sec 2min 2min50 Scan document mat 7min40 7min40 Panel Unit 4min55 4min55 EPSON SPETS19-BIJ-01L Rev.C...

  • Page 27: Emea Service & Support Information

    7.1 Escalation management & flow: Level CIC hotline agents and B2B hotline agents Level Main countries: ESC product & support specialist International Countries: CIC Level 2 agent or specialist (CIC_leveltwo@epson-europe.com) Level ETS product & support specialist Level SEC product & support specialist EPSON...

  • Page 28: Customer Support

    ETS AP Support Business 7.2 Customer support All customer support numbers can be found on Epson Support Web sites: • Helpdesk phone • Hepldesk chat • Helpdesk email • Online Global Service & Support Pages http://global.epson.com/driver/imaging/support/ www.epson.de www.epson.co.uk www.epson.fr www.epson.it www.epson.es...

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