Epson WF-M21000 Series User Manual page 302

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Table of Contents

Solving Problems

There is dust or dirt on the ADF or originals.

Clean the ADF, and remove any dust or dirt that adheres to the originals.

"Cleaning the ADF" on page 210

The Image Quality of the Sent Fax is Poor

The following causes can be considered.

The Original Type setting is wrong.

Select Fax > Fax Settings > Scan Settings > Original Type, and then change the setting. When the

original you are sending contains text and images, set this to Photo.

The resolution is set to low.

If you do not know the performance of the sender's fax machine, set the following before sending a fax.

❏ Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.

❏ Select Fax > Fax Settings and then enable Direct Send.

Note that if you set Resolution to Super Fine or Ultra Fine but you send the fax without enabling

Direct Send, the fax may be sent at a lower resolution.

ECM setting is disabled.

Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the

control panel. This may clear errors that occur due to connection problems. Note that the speed of

sending and receiving faxes may be slower than when ECM is disabled.

An Image of the Reverse Side of the Original Appears in the Sent Fax

The following causes can be considered.

Printing, Copying, Scanning, and Faxing Quality is Poor

The Quality of the Sent Fax is Poor