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Solving Problems
❏ Reinstall the ink cartridges already installed in the printer.
Reinstalling the ink cartridges may clear clogging in the print head nozzles and allow the ink to flow smoothly.
However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the
ink cartridge may be displayed depending on the amount of ink remaining.
"It is Time to Replace the Ink Cartridges" on page 286
❏ Run a nozzle check to see if the print head nozzles are clogged.
If the nozzles are clogged, clean the print head.
Note that print head cleaning uses some ink.
"Checking the Clogged Nozzles" on page 207
❏ Check that you are using genuine Epson ink cartridges.
Try to use genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to
decline.
"Ink Cartridge Codes" on page 401
❏ Make sure that there are no paper fragments left inside the printer.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
"Paper Handling Precautions" on page 34
"Available Paper and Capacities" on page 397
"Unavailable Paper Types" on page 400
❏ Make sure that you are not using an old ink cartridge.
For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
"Before Contacting Epson" on page 603
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"Contacting Epson Support" on page 603
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Cannot Solve Problem After Trying All Solutions
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Cannot Solve Printing or Copying Problems
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