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Table 13: Troubleshooting Details
Symptom
Supervisory Status = Offline
Some icons are hidden.
1.
For ZFR Pro Wireless information, refer to the WNC1800/ZFR182x Pro Series Wireless Field Bus System Technical
Bulletin (LIT-12012356).
Repair Information
If the TEC3000 Series Thermostat Controller fails to operate within its specifications, replace the unit. For a
replacement thermostat controller, contact the nearest Johnson Controls representative.
TEC3000 Series Wireless Single- or Two-Stage Economizer Thermostat Controllers Installation Instructions
1
(Part 3 of 3)
Probable Causes
The supervisory controller is not
communicating with the TEC. The TEC
is not mapped to a JCI Supervisory
System. The WNC Gateway is not
communicating with the TEC.
Lockout levels are used or the icons
are hidden due to the display settings.
44
Solutions
1. Map the TEC into a JCI Supervisory
system.
2. Verify that the PAN's WNC Gateway
is online.
3. Add ZFR Pro Routers/Repeaters into
the wireless system.
See Table 5 for lockout levels and
access details.
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