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• Yex: Continue with the next step.
5. Select and highlight the service action event from the Error Associated With This Serviceable Event
window.
6. Click Close Event.
7. Add comments for the serviceable event. Include any unique additional information. Click OK.
8. Did you replace, add, or modify a field replaceable unit (FRU) of the open service action event?
• No: Select the No FRU Replaced for this Serviceable Event option, and click OK to close the service
action event.
• Yes: Perform the following steps:
a. From the FRU list, select a FRU that you want to update.
b. Double-click the FRU and update the FRU information.
c. Click OK to close the service action event.
9. If you continue to have problems, contact your service provider.
Viewing serviceable events by using the HMC
Use this procedure to view a serviceable event, including details, comments, and service history by using
the Hardware Management Console (HMC).
About this task
To view serviceable events and other information about the events, you must be a member of one of the
following roles:
• Super administrator
• Service representative
• Operator
• Product engineer
• Viewer
Procedure
1. In the navigation area, click the Serviceability icon
Manager.
2. Select the criteria for the serviceable events that you want to view, and click OK.
The Serviceable Event Overview window opens. The list shows all serviceable events that match your
selection criteria. You can use the menu options to complete actions on the serviceable events.
3. Select a line in the Serviceable Event Overview window, and select Selected > View Details.
The Serviceable Event Details window opens, showing detailed information about the serviceable
event. The upper table shows information, such as problem number and reference code. The lower
table shows the field replaceable units (FRUs) associated with this event.
4. Select the error for which you want to view comments and history, and complete the following steps:
a) Click Actions > View Comments.
b) After viewing the comments, click Close.
c) Click Actions > View Service History.
The Service History window opens, showing service history that is associated with the selected
error.
d) After viewing the service history, click Close.
5. Click Cancel twice to close the Serviceable Event Details window and the Serviceable Event
Overview window.
, and then click Serviceable Events
Common procedures for installable features 93
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