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• No: If a service request number (SRN) or other reference code is displayed, suspect a loose adapter
or cable connection. Review the installation procedures to ensure that the new feature is installed
correctly. If you cannot correct the problem, collect all SRNs or any other reference code information
that is displayed. If the system is running in logical partitioning (LPAR) mode, note the logical
partition in which you installed the feature. Contact your service provider for assistance.
• Yes: The new device is installed correctly. Exit the diagnostic programs and return the system to
normal operations.
Verifying a replaced part by using the AIX operating system
If you replaced a part, you might want to use the tools in the AIX operating system to verify that the part
is recognized by the system or logical partition.
Procedure
1. Did you use either the AIX operating system or the online diagnostics service aid concurrent (hot-
swap) service to replace the part?
No: Go to step "2" on page 86.
Yes: Go to step "5" on page 86.
2. Is the system powered off?
No: Go to step "4" on page 86.
Yes: Continue with the next step.
3. Start the system and wait until the AIX operating system login prompt is displayed or until apparent
system activity on the operator panel or display has stopped.
Did the AIX login prompt display?
• No: If a service request number (SRN) or other reference code is displayed, suspect a loose adapter
or cable connection. Review the procedures for the part that you replaced to ensure that the new
part is installed correctly. If you cannot correct the problem, collect all SRNs or any other reference
code information that is displayed. If the system does not start or id the login prompt does not
appear, see Problems with loading and starting the operating system.
If the system is partitioned, note the logical partition in which you replaced the part. Contact your
service provider for assistance.
• Yes: Go to step "4" on page 86.
4. At the command prompt, type diag -a and press Enter to check for missing resources.
• If you see a command prompt, go to step "5" on page 86.
• If the Diagnostic selection menu is shown with M appearing next to any resource, complete the
following steps:
a) Select the resource and press Enter.
b) Select Commit.
c) Follow any instructions that are shown.
d) If the Do you want to review the previously displayed error? message is shown, select Yes and
press Enter.
e) If an SRN is shown, suspect a loose card or connection. If no obvious problem is shown, record
the SRN and contact your service provider for assistance.
f) If no SRN is shown, go to step "5" on page 86.
5. To test the part, complete the following steps:
a) At the command line, type diag and press Enter.
b) From the Function Selection menu, select Advanced Diagnostics Routines and press Enter.
c) From the Diagnostic Mode Selection menu, select System Verification and press Enter.
86 Power Systems: Common procedures for installable features
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