Accessing support information .......................................................................................................................................37
Component replacement procedures..............................................................................................................................40
Preparation for disassembly ...................................................................................................................................40
Kickstand..................................................................................................................................................................40
Component replacement procedures..............................................................................................................................42
Preparation for disassembly ...................................................................................................................................42
Display panel............................................................................................................................................................42
Battery .....................................................................................................................................................................46
Solid-state drive ......................................................................................................................................................48
SIM card holder board ..............................................................................................................................................49
Kickstand hinges......................................................................................................................................................50
WWAN module .........................................................................................................................................................51
POGO connector .......................................................................................................................................................53
Camera module........................................................................................................................................................53
Speakers with antennas ..........................................................................................................................................55
Antenna removal......................................................................................................................................................59
Power button board .................................................................................................................................................60
Volume board...........................................................................................................................................................61
Fingerprint reader board .........................................................................................................................................62
System board ...........................................................................................................................................................63
Heat sink with fan ....................................................................................................................................................66
7 Troubleshooting guide.........................................................................................................................................................68
Resources.........................................................................................................................................................................68
General troubleshooting steps........................................................................................................................................69
Identify the issue .....................................................................................................................................................69
1. Understand the issue...................................................................................................................................69
Boot up sequence.....................................................................................................................................70
Failure classification ................................................................................................................................70
2. Examine the environment ...........................................................................................................................72
4. Update BIOS and drivers ..............................................................................................................................72
Analyze the issue .....................................................................................................................................................73
HP Image Diagnostic Tool ........................................................................................................................75
HP Thermal Monitor.................................................................................................................................75
Non HP diagnostics tools .........................................................................................................................76
Status lights .............................................................................................................................................76
Blinking light codes..................................................................................................................................77
POST error messages...............................................................................................................................77
Resolve the issue .....................................................................................................................................................78
8. Hard reset.....................................................................................................................................................78
Safe mode ................................................................................................................................................81
vi