Blue Screen - HP Elite x2 G8 Maintenance And Service Manual

Blue screen

Use this information to troubleshoot blue screen issues.
Table 7-20 Issues, possible causes, and fixes
Items
Symptoms
Have power, light activity, fan spinning
●
HP Logo displays briefly
●
Fails to boot into Windows operating
●
system, displays blue screen, and then
crashes, restarts, or stops responding
Important Notes & Resources
Overview of general troubleshooting steps for a blue screen error
1. Note the blue screen error message and what activity was performed at the time.
2. Perform a hard reset
3. Reset BIOS to default
4. Run HP Hardware Diagnostics
hardware issues.
HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system.
●
Thermal Monitor (available only to authorized service providers and technicians) tool to monitor
●
temperature limits of processor and GPU. See "HP Thermal Monitor" in
and Tools on page
5. Remove or undo recently added hardware
page 73). For example, incompatible memory or new solid-state drive storage.
6. Reseat cables and connections
installation of memory and hard drive.
96 Chapter 7 Troubleshooting guide
Procedures
Possible causes
Recent changes: conflict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Troubleshooting steps
There are many different ways to troubleshoot a blue screen error. Therefore, you
need to identify working configuration and specific symptoms of the failure to
narrow down the issue. See
Recommended resources
Microsoft knowledge base:
http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen­
errors
For more information, search for HP Troubleshooting Error Messages on a blue
screen at http://www.hp.com.
(8. Hard reset on page 78) after disconnecting all external peripherals.
(9. Soft reset (Default Settings) on page
(6. HP Hardware Diagnostics and Tools on page
73.
(5. Remove or uninstall recently added hardware, software on
(10. Reseat cables and connections on page
Blue screen (BSOD) error on page
79) to prevent booting to another device.
73) to isolate major faulty
6. HP Hardware Diagnostics
80). Pay attention to proper
120.